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06-05-2014 106-05-2014 1
Click to edit Master title
style
Presentation titleWorld-Class Servitization, methods, cases and partnerships
Change toward PSS
Internal and External Considerations
Internal Externa
l
06-05-2014 206-05-2014 2
CLICK TO EDIT
CLICK TO EDIT
Understandin
g the
transition
BY : JAKOB ANDERSEN
JABAN@MEK.DTU.DK
Organising for PSS
06-05-2014 406-05-2014 4
Click to edit Master title
style
Presentation titleWorld-Class Servitization, methods, cases and partnerships
• Change takes time and can be
painful, but pays off, if planned
carefully (all three examples from WB#2 = 10
yrs)
• The change will most likely happen
in steps
• A understanding of change is
important in mitigating the pain
and reducing the time it takes to
change.
Experiences from
PSS Organisations
06-05-2014 506-05-2014 5
Click to edit Master title
style
Presentation titleWorld-Class Servitization, methods, cases and partnerships
Ways of organising:
Spelling The PSS
Organisation
User centric Horizontal integration
Shared understandings Actionable data
06-05-2014 606-05-2014 6
Click to edit Master title
style
Presentation titleWorld-Class Servitization, methods, cases and partnerships
• Observed stages of change in
many organisations – adapted for
PSS
• Leads through the whole change
process
• The perfect case is rare to find, but
all stages are familiar
A Seven Stage
Framework
06-05-2014 706-05-2014 7
Click to edit Master title
style
Presentation titleWorld-Class Servitization, methods, cases and partnerships
• Explore
• Company culture
• Touchpoints
• Internal processes / capabilities
• Engage
• Pick strategy
• Ensure commitment from
management
A Seven Stage
Framework
06-05-2014 806-05-2014 8
Click to edit Master title
style
Presentation titleWorld-Class Servitization, methods, cases and partnerships
• Initiate
• Assign the right team
• Define performance goals and
indicators
• Analyse
• Document existing practices
• Chart current and future resources
• Understand communication
channels
A Seven Stage
Framework
06-05-2014 906-05-2014 9
Click to edit Master title
style
Presentation titleWorld-Class Servitization, methods, cases and partnerships
• Redesign
• Design new processes for PSS
• Launch
• Set the course
• Make and manage the change
• Maintain(!)
• Continue the organisational development
A Seven Stage
Framework
06-05-2014 1006-05-2014 10
Click to edit Master title
style
Presentation titleWorld-Class Servitization, methods, cases and partnerships
Ability to change and adapt
=
a competitive company.
Expert In Change
06-05-2014 1106-05-2014 11
Click to edit Master title
style
Presentation titleWorld-Class Servitization, methods, cases and partnerships
Gauge Your Own
Organisational Needs
06-05-2014 1206-05-2014 12
Click to edit Master title
style
Presentation titleWorld-Class Servitization, methods, cases and partnerships
From Organisation To
Partnerships...
Presented by:
Thomas J. Howard
Associate Professor
DTU Mechanics

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08 organisation - napi

  • 1. 06-05-2014 106-05-2014 1 Click to edit Master title style Presentation titleWorld-Class Servitization, methods, cases and partnerships Change toward PSS Internal and External Considerations Internal Externa l
  • 2. 06-05-2014 206-05-2014 2 CLICK TO EDIT CLICK TO EDIT Understandin g the transition BY : JAKOB ANDERSEN JABAN@MEK.DTU.DK Organising for PSS
  • 3. 06-05-2014 406-05-2014 4 Click to edit Master title style Presentation titleWorld-Class Servitization, methods, cases and partnerships • Change takes time and can be painful, but pays off, if planned carefully (all three examples from WB#2 = 10 yrs) • The change will most likely happen in steps • A understanding of change is important in mitigating the pain and reducing the time it takes to change. Experiences from PSS Organisations
  • 4. 06-05-2014 506-05-2014 5 Click to edit Master title style Presentation titleWorld-Class Servitization, methods, cases and partnerships Ways of organising: Spelling The PSS Organisation User centric Horizontal integration Shared understandings Actionable data
  • 5. 06-05-2014 606-05-2014 6 Click to edit Master title style Presentation titleWorld-Class Servitization, methods, cases and partnerships • Observed stages of change in many organisations – adapted for PSS • Leads through the whole change process • The perfect case is rare to find, but all stages are familiar A Seven Stage Framework
  • 6. 06-05-2014 706-05-2014 7 Click to edit Master title style Presentation titleWorld-Class Servitization, methods, cases and partnerships • Explore • Company culture • Touchpoints • Internal processes / capabilities • Engage • Pick strategy • Ensure commitment from management A Seven Stage Framework
  • 7. 06-05-2014 806-05-2014 8 Click to edit Master title style Presentation titleWorld-Class Servitization, methods, cases and partnerships • Initiate • Assign the right team • Define performance goals and indicators • Analyse • Document existing practices • Chart current and future resources • Understand communication channels A Seven Stage Framework
  • 8. 06-05-2014 906-05-2014 9 Click to edit Master title style Presentation titleWorld-Class Servitization, methods, cases and partnerships • Redesign • Design new processes for PSS • Launch • Set the course • Make and manage the change • Maintain(!) • Continue the organisational development A Seven Stage Framework
  • 9. 06-05-2014 1006-05-2014 10 Click to edit Master title style Presentation titleWorld-Class Servitization, methods, cases and partnerships Ability to change and adapt = a competitive company. Expert In Change
  • 10. 06-05-2014 1106-05-2014 11 Click to edit Master title style Presentation titleWorld-Class Servitization, methods, cases and partnerships Gauge Your Own Organisational Needs
  • 11. 06-05-2014 1206-05-2014 12 Click to edit Master title style Presentation titleWorld-Class Servitization, methods, cases and partnerships From Organisation To Partnerships... Presented by: Thomas J. Howard Associate Professor DTU Mechanics