Video wall2 console_troubleshooting_eng_d02_120620

MagicInfo VideoWall 2

Console

Troubleshooting Guide
This document describes solutions to troubleshoot error (warning)
messages that can occur when installing or using MagicInfo VideoWall 2 Console.
You can troubleshoot error messages using the provided hints and solutions.
If you encounter an error message that is not found in this document or if you have suggestions to add
to this document, please contact us at www.samsunglfd.com.

Common
The following warning message may appear when installing or using the Console.
Warning message

Possible causes

Solutions

The following warning
message appears stating that
DB creation failed during
installation of the Console.

The instance name does not match although the
SQL Server is installed.
As a result, DB cannot be created.

1. ninstall the existing SQL Server.
U
If the files Scout.mdf and Scout_log.LDF are found under the
directory C:Program FilesMicrosoft SQL ServerMSSQL.1MSSQL
Data after SQL Server uninstall, delete the files. (The directory may
vary depending on the type of SQL Server installed or the directory
specified during installation.)
2. Reinstall the MagicInfo VideoWall 2 Console.

Cannot connect to the database

SQL Server service is currently stopped.

Start the SQL Server service.
(Start - services.msc - start the service named SQL Server
(SQLEXPRESS).)

Cannot connect to the database

If SQL Server service has started properly, the DB
may not exist or there may be a problem.

Uninstall the Console and SQL Server. Next, reinstall the MagicInfo
VideoWall 2 Console.
Ensure you delete the files Scout.mdf and Scout_log.LDF under the
directory [SQL Server install directory]MSSQL.1MSSQLData before
reinstalling the Console.

Select Item

You did not select an option from the list before
proceeding to the next step.

Select an option.

2

Warning message

Possible causes

Solutions

Select only one item

You selected more than one option from the list
before proceeding to the next step.

Select an option.

There is no item selected

You did not select an option from the list before
proceeding to the next step.

Select an option.

Already Running!!

You tried to run the Console program which is
already running.

Wait and then try again. If the problem persists, restart the PC.
Alternatively, force-close VwControlConsole.exe using the task manager,
then run the program again.

Login Failed.

You did not enter the correct password for the
selected ID. As a result, login failed.

Enter the correct password for the selected ID. If the problem persists,
reinstall the Console.

MagicInfo VideoWall is
running. Please close MagicInfo
VideoWall

You tried to run the MagicInfo VideoWall 2
Console while the VideoWall version 1 is running.

Close the MagicInfo VideoWall 1 Console first before running
the MagicInfo VideoWall 2 Console. The two versions cannot run
simultaneously.

3

Contents
The following warning message may appear when adding or deleting content.
Warning message

Possible causes

Solutions

Failed to add contents (Error
Code : 1)

The VWL file you tried to add is not valid.
(e.g. the VWL file is saved but is not published
from the Author.)

1) dd a VWL file published correctly from the Author.
A
(Author publishes a VWL file as a folder. The VWL folder contains a
VWL file, a folder named thumbnails, a thumbnail for the VWL file,
and media content included in the VWL file.) )
2) Re-publish the file from the Author, then add it again.

Code : 2)

The existing VWL file cannot be deleted when it
is overwritten. As a result, the VWL file cannot be
added.

1) Restart the Console, then try again.
2) f the problem persists after performing option 1), reinstall the
I
Console, then try again.

Code : 3)

Adding media content included in the VWL file
failed. As a result, the VWL file cannot be added.

1) heck that the image file included in the VWL file is not larger than
C
20MB. Only an image file with a size of 20MB or smaller can be
added.
2) heck that the resolution of the video file included in the VWL file is
C
not larger than Full HD. Only a video file with a resolution of Full HD
or smaller can be added (1920 * 1080, 1080 * 1920, or smaller).

Code : 4)

Copying the VWL file failed. As a result, the VWL
file cannot be added.

I

4

Warning message

Possible causes

Solutions

Code : 5)

Copying a scene thumbnail failed. As a result, the
VWL file cannot be added.

Check that a folder named thumbnails is found in the folder where
the VWL file is located. Also, check that a thumbnail file is found in the
thumbnails folder.
If not found, re-publish the VWL file from the Author, then try again.

Code : 6)

Copying a VWL thumbnail failed. As a result, the
VWL file cannot be added.

Check that a VWL thumbnail is found in the folder where the VWL file is
located. The thumbnail name should be in the format of VWL file name.
PNG.
If not found, re-publish the VWL file from the Author, then try again.

Code : 7)

Saving data for a VWL file to a DB failed. As a
result, the VWL file cannot be added.

I

Code : 8)

Overwriting media content in the VWL file failed.
As a result, the VWL file cannot be added.
(If you add a VWL file that uses a content file
already added to the Contents tab, the content
file added to the Contents tab is overwritten
by the content file used by the VWL file. If the
overwriting process fails, the VWL file is not
added.)

I

5

Warning message

Possible causes

Solutions

Code : 9)

added.)

I

Code : 10)

added.)

I

Code : 11)

The image file you tried to add is larger than
20MB.

Add an image file smaller than 20MB.

Code : 12)

Copying the image file failed. As a result, the
image file cannot be added.

I

6

Warning message

Possible causes

Solutions

Code : 13)

The resolution of the video file you tried to add is
larger than Full HD.

Add a video file with a resolution of Full HD or smaller.
(Only a video file with a resolution of 1920 * 1080, 1080 * 1920, or
smaller can be added.)
To play a video file larger than Full HD, split the video file into two
files with a resolution smaller than Full HD, then play the two files
simultaneously using the group sync function.

Code : 14)

Copying the video file failed. As a result, the video
file cannot be added.

I

Code : 17)

The disk space may not be sufficient in the drive
where the Console is installed.

Check that the disk space is sufficient in the drive where the Console
is installed.

You cannot add different types
of content

You tried to add different types of content to a
playlist.

A playlist cannot consist of different types of content. VWL files cannot
coexist with video and image files. Check the type of content for a
playlist you want to create.

Please enter the schedule title

You did not enter a schedule title.

Enter a schedule title.

Please select the contents file that
will make up the play list

You did not add content for the playlist.

A playlist must contain at least one content item. Add content.

Fill in the items

You did not fill in at least one required input field.

Check that required input fields are not left blank.

7

Warning message

Possible causes

Solutions

Enter a valid port number
between from 1024 to 65535

The port number entered is not within the valid
range of port numbers.

Enter a port number within the range 1024 – 65535.

It can’t be modified because
the contents are included in the
published schedule.

The playlist you tried to modify is included in the
list of content schedules.

A playlist included in the list of content schedules cannot be modified.
To modify the playlist, first remove the schedule the playlist is assigned
to.

It can’t be deleted because this
content is already included in the
playlist.

The content you tried to delete is included in a
playlist.

Content included in a playlist cannot be deleted.
To delete the content, first remove the playlist the content is assigned
to.

It can’t be deleted because this
content is already included in the
published schedule.

The content you tried to delete is included in the
list of content schedules.

Content included in the list of content schedules cannot be deleted.
To delete the content, first remove the schedule the content is
assigned to.

There is another playlist with the
same name.

A duplicate playlist name exists.

Assign a unique playlist name and make sure it does not overlap with
another playlist.

8

Device
The following warning message may appear when using devices.
Warning message

Possible causes

Solutions

Selected device is not connected

The selected device is not connected to the
Console.

Go to the Device tab, then check the connection between the device
and the Console.
(Check that the device is not turned off and the MagicInfo VideoWall 2
Client program is not running.)

The port that you have entered is
the same as the current port

The port number entered is the same as the
current port number.

Enter a port number that is different from the current port.

Please enter the date

You did not specify the date.

Specify the date.

Please enter the time

You did not specify the time.

Specify the time.

Insert the number

You did not select a date.

Select a date.

Please select the device(s)

You did not select a device.

Select a device.

Please fill in the empty spaces

Some of the required input fields were left blank.

Fill in all the required input fields.

9

Warning message

Possible causes

Solutions

Enter a valid port number
between from 1024 to 65535

The port number entered is not within the valid
range of port numbers.

Enter a port number within the range 1024 – 65535.

Duplicated device

The device selected from the combo box is the
same as a device selected from another combo
box.

Select a value for the combo box ensuring each virtual monitor
matches a unique device name.

Please select the file to update

You did not select a file to update.

Select a file to update.

The name that you entered
already exists

A duplicate device name exists.

To change the device name, enter a different name than the current
name.

First, set videowall layout
information

The video wall layout is not configured.

Go to Settings- Configuration - VideoWall, then configure the
layout.

10

Scene Editor
The following warning message may appear when using the Scene Editor.
Warning message

Possible causes

Solutions

Cannot execute the Scene Editor
because the monitor layout is not
set up

The Scene Editor cannot start because the
Console layout is not configured.

layout. Next, run the Scene Editor.

All clients are not connected

The Scene Editor cannot start because some
of the added devices are not connected to the
Console.

Go to the Device tab, then check the connections of the devices. The
green icon in front of a device name means the device is connected.

Mapping information is incorrect

The Scene Editor cannot start because device
mapping was not performed.

In the Position window displayed after selecting the Device tab -
Position button, perform device mapping first before running the
Scene Editor.

Cannot execute the Schedule
because the monitor layout is not
set up

The Schedule tab cannot run because the
Console layout is not configured.

layout. Next, run the Schedule tab.

There are different types of VWL
contents in the Scene Editor.
Do you want to load the VWL file,
again?

When accessing the Scene Editor, the VWL
content currently opened in the Scene Editor is
not identical to the VWL content playing on the
Client.

This problem can occur intermittently if the Client switches to a new
VWL file.
Cancel the process, then access the Scene Editor again. Alternatively,
select OK, then play the VWL file (playing on the Client) using the
Scene Editor.

11

Warning message

Possible causes

Solutions

Cannot record before sending

The PC screen or IP camera is not under data
transmission. As a result, the recording function
is not available.

The recording function is only available during data transmission.
Check the data transmission status for the PC screen or IP camera first.

Cannot capture before sending

The PC screen or IP camera is not under data
transmission. As a result, the capture function is
not available.

The capture function is only available during data transmission. Check
the data transmission status for the PC screen or IP camera first.

Please drop the contents in the
Client

The input source was dragged and dropped to
the bezel area outside the Client screen.

Drag and drop the input source inside the Client screen.

Cannot add the contents because
the contents type is PC Screen

You tried to add a PC screen element over
content of a different type using the Ctrl key.

A media group can consist of only videos or images. Each media group
can only contain content of the same type.

the contents type is IP Camera

You tried to add an IP camera element over
content of a different type using the Ctrl key.


Cannot add content Because
contents Type is Input Source

You tried to add an input source over content of
a different type using the Ctrl key.


the contents type is different

You tried to add different types of content items
using the Ctrl key.


12

Warning message

Possible causes

Solutions

Live Caster is not registered

The Live Caster that will manage the PC screen to
control is not added.
The Live Caster IP configured in the Device tab
must be the same as the Live Caster IP for the PC
screen element configured in the Contents tab.

Go to Device-Live Caster-Discovery-Register, then add the Live
Caster.
Ensure the Live Caster is installed on the same local network as the
Console.

Stream Repeater is not registered

The Stream Repeater that will manage the IP
camera to control is not added.
The Stream Repeater IP configured in the Device
tab must be the same as the Stream Repeater
IP for the IP camera element configured in the
Contents tab.

Go to Device-Stream Repeater-Discovery-Register, then add the
Stream Repeater.
Ensure the Stream Repeater is installed on the same local network as
the Console.

Record file doesn’t support to the
control menu.

Recorded video is transmitted from the Stream
Repeater. As a result, the control menu will not
be available.

The IP camera can be controlled only when live video is transmitted
from the Stream Repeater.
To control the IP camera, change the setting for the Stream Repeater
to transmit live videos.

Stream device is not connected

A connection has not been established between
the Console and the PC screen or IP camera that
you want to control.

Go to the Device Tab, then check the connections for Live Caster and
Stream Repeater.

Input source cannot change
position

You tried to arrange Input Source content using
the sort function.

The sort function is not available for Input Source content.

13

Warning message

Possible causes

Solutions

The playing time, including the
starting time cannot be more than
24 hours.

The combination of the start time and duration
entered using the Content Element window has
exceeded 24 hours.

The combination of the start time and duration must not exceed 24
hours.
Enter values for the start time and duration making sure it is less than
24 hours.

The playing time cannot be less
than 5 seconds.

The duration entered using the Element or
Property window is less than 5 seconds.

The content duration must be at least 5 seconds. Enter a content
duration longer than 5 seconds.

If the playing time of the video
cannot be less than the total
playing time of content.

The video content duration entered is shorter
than the video playing time.

Specify the video content duration and make sure it is longer than the
video playing time.

The playing time cannot be
reduced further.
Please modify the duration of
individual content.

The duration entered for the slideshow content
will change the duration for each content item of
the slideshow to be less than 5 seconds.

Duration for each content item must be at least 5 seconds. Enter
a duration using the value derived by multiplying the number of
content items and the duration for each content item longer than 5
seconds.
Duration for content items of a slideshow can be adjusted using the
Property window.

Cannot add any more

The number of scenes has reached 30
(maximum) and an attempt was made to add
more.

The maximum number of scenes is 30. To add a new scene, remove
one of the existing scenes first.

Cannot delete any more

1. nly one scene is left and an attempt was
O
made to delete the scene.
2. nly one option is left in the Property window
O
and an attempt was made to delete the option.

The Property window must contain at least one option. The minimum
number of scenes is one. You cannot delete the option or scene if
there is only one.

14

Warning message

Possible causes

Solutions

Cannot use the following
characters : / : * ? | .

You used a character that cannot be used in a
title when trying to save as a VWL file.

You cannot use the following characters: / : * ? ” | . Enter a title
using any characters except for / : * ? | . .

Cannot use play mode

You right-clicked on the mouse in the scene
section of the screen while in playback mode.

In playback mode, a scene cannot be controlled. Accordingly, the
context menu to control a scene will not be available.

Cannot hide any more

1. here is only one scene left and an attempt
T
was made to hide the scene.
2. ou tried to hide the one scene left. No scene
Y
will be shown on the screen.

At least one scene must be shown in the scene section.

There is no scene to be copied

You selected the command to paste without first
copying a scene.

Select and copy a scene first before performing the command to paste
the scene.

Cannot apply because of the
different VWL Layout

Layout of the VWL file you tried to add to the
screen is not identical to the current Console
layout.

A VWL file can be added only if the layout of the file is the same as the
layout of the Console.
Make sure you add a VWL file that has the same layout as the Console.

There are no contents included in
the scene

You did not add content to the screen before
trying to save as a VWL file.

Add at least one content item to the screen first before saving as a
VWL file.


You tried to publish without performing device
mapping.

Position button, perform device mapping first before publishing.

15

Warning message

Possible causes

Solutions

Please publish after saving the
VWL file

You tried to publish without saving the current
status as a VWL file.

Save the current status as a VWL file using the save or save-as button
first before publishing.

Client is disconnected

The device is disconnected from the Console.

Go to the Device tab, then check the device connection.

Waiting for a response from the
Client.

The system is waiting for the Clients to complete
the command.

The message disappears automatically after all Clients perform the
command successfully.
If the message does not disappear automatically, cancel the command
and check the status of the Clients.


Some of the added devices are not connected to
the Console.

Go to the Device tab, then check that all devices are connected.
The green light in front of a device means the device is connected
correctly.

Failed to open the VWL File

The Scene Editor failed to open the VWL file.

Check to see if the VWL file you tried to add is valid.

16

Schedule
The following warning message may appear when creating, modifying or publishing a schedule.
Warning message

Possible causes

Solutions

Input the date or the day

You did not select a date or a day of the week.

Select a date or a day of the week.

The date is incorrect.

The end date entered is earlier than the start
date.

Enter an end date and make sure it is later than the start date.

The scheduled date has already
passed.

The start date entered is earlier than today.

Enter a start date and make sure it is later than today.

The time is incorrect.

1. The start time entered exceeds 24 hours.
2. The end time entered exceeds 24 hours.
3. he end time entered is earlier than the start
T
time.
4. You did not specify the start time.
5. You did not specify the end time.

1. Enter a start time and make sure it is less than 24 hours.
2. Enter an end time and make sure it is less than 24 hours.
3. Enter an end time and make sure it is later than the start time.
4. Specify the start time.
5. Specify the end time.

Select file

You did not select a file to publish.

Select a file to publish.

17

Warning message

Possible causes

Solutions

The Repeat Day is invalid.

The selected day of the week or date is not found
between the specified start and end dates.

Select a date or a day of the week and make sure it is between the
specified start and end dates.

The schedule is duplicated.

The new schedule you tried to add has the same
date or time as another schedule.

Duplicate schedules cannot be created.
Create a schedule making sure the date or time does not overlap with
another schedule.


You did not specify the time.

Specify the time.

Select a date.


Specify the date.



Specify the date.

There is no connected device.

There is no device connected to the Console.

Go to the Device tab, then check the device connection.

There is no device selected

You tried to publish without selecting a device in
the Publish window.

Select at least one device from the list of devices.

Please add a task

You did not add a task when creating a job.

Add at least one task.

Please enter the schedule name

You did not enter a schedule name.

Enter a schedule name.

18

Warning message

Possible causes

Solutions

The job schedule name already
exists in the list

You entered the same job name as another job.

Enter a unique name that is not assigned to another job.

The number of tasks can’t go
over 10

There are 10 tasks in the list and you tried to add
a new task.

A maximum of 10 tasks can be added.
To add a new task, delete one of the existing tasks first.

The window name is empty

You did not enter a window name.

Enter a window name.

There are more than 50 files, and
cannot add anymore

You tried to add more than 50 files to the list of
files to delete.

A maximum of 50 files can be added to the list of files to delete.
Add files making sure the total number of files to delete is no more
than 50.

Please enter the file path

The file name or directory path to delete was not
entered.

Enter the file name or directory path to delete.

The file list is empty

You did not add a file to delete.

Add at least one file to delete.

The file list is empty

You did not add a file to copy.

Add at least one file to copy.

The destination path is empty

You did not specify the directory to copy the
file to.

Specify the directory to copy the file to. (The directory should be
based on the device.)

The process name is empty

You did not enter a process name.

Enter a process name.

19

Warning message

Possible causes

Solutions

The command is empty

You did not enter a command.

Enter a command.

The service name is empty

You did not enter a service name.

Enter a service name.

The standby time is empty

You did not specify the standby time.

Specify the standby time.

The Job Schedule cannot be
modified during processing

The job schedule you tried to modify is currently
being processed.

A job schedule currently being processed cannot be modified. Modify
the schedule after the processing is finished.
(After processing is done, the State column of the list of schedules will
change to Complete.)

Enter the input title

You did not enter a message title.

Enter a message title.

Cannot use the following
characters : / : * ? “ |

You entered a character that cannot be used in a
message title.

You cannot use the following characters: / : * ? “ | Enter a message
title using any characters except for / : * ? “ |

Enter the contents

You did not enter contents of the message.

Enter contents of the message.

Input the duration time

You did not specify the duration.

Specify the duration.

Cannot publish the schedule
before setting the monitor
position

Device mapping was not performed. As a result,
the message cannot be published.

Position button, perform device mapping first before publishing the
message.

20

Warning message

Possible causes

Solutions

Input the time

You did not specify the time to publish.

Specify the time to publish.

Input the publishing date

You did not specify the date to publish.

Specify the date to publish.


You did not specify the time to publish.

Specify the time to publish.

This is not a published schedule

1. ou did not enter a title before selecting the
Y
status button.
2. ou selected the status button although the
Y
current schedule has not been published.

1. f the schedule is published, enter the title first before selecting the
I
status button.
2. f the schedule is not published, publish the schedule first before
I
selecting the status button.

Instant schedule can't be changed

You tried to modify an instant publishing
schedule in the schedule grid screen using the
tracker.

An instant publishing schedule cannot be modified using a tracker.
The date and time of an instant publishing schedule cannot be
modified. Only the file to be published can be modified.
To modify the schedule, double-click the section the schedule is
assigned to in the grid screen. Alternatively, go to the List tab.

The scheduled date has already
passed.

You tried to change the schedule start date to a
date earlier than today using the tracker in the
schedule grid screen.

The schedule start date cannot be earlier than today.

The schedule is duplicated.

You tried to use the same date or time as another
schedule when modifying the schedule using the
tracker in the schedule grid screen.

Modify the schedule making sure the date or time does not overlap
with another schedule.

21

Warning message

Possible causes

Solutions

Input the schedule title

You did not enter a schedule title.

Enter a schedule title.

Select file to publish

You did not select a file to publish.

Select a file to publish.

The schedule is currently being
published

The new schedule cannot be published since
another schedule is being published.

Publish the new schedule after the current schedule is published first.
If the schedule needs to be published right away, cancel the schedule
currently being published.
To cancel the current publishing process, select the corresponding
schedule from the list of schedules and select the delete button.

Insert a frame schedule to be
published

There is no schedule added to the schedule grid
screen and an attempt was made to publish a
schedule using the Schedule Publish function.

Add at least one schedule to the schedule grid screen before
publishing.

Cannot create a message item
because the layout is atypical.

You tried to create a message while the Console
layout is informal.

A message can be created only if the Console layout is formal.
Go to Settings tab - Configuration - VideoWall, then check the layout.

This message already exists

The new message you tried to add has the same
title as another message.

Enter a unique title that is not identical to another message.

Cannot publish the schedule
before setting the monitor
position

Device mapping was not performed. As a result,
the message cannot be published or modified.

Position button, perform device mapping first before publishing or
modifying the message.

22

Warning message

Possible causes

Solutions

Cannot delete the published
message

You tried to delete a published message (which
exists on the list of message schedules).

A published message cannot be deleted. To delete a published
message, first delete the schedule the message is assigned to from the
list of schedules.

Cannot be published because the
layout is atypical

You tried to publish a message while the Console
layout is informal.

A message can be published only if the Console layout is formal.
Go to Settings tab - Configuration - VideoWall, then check the layout.


Some of the added devices are not connected to
the Console.

Go to the Device tab, then check the connections of the devices. The
green light means the device is connected.

Publishing state in the list of
schedules is displaying Skip

Devices were disconnected at the specified time
of publishing the schedule.

Check the connections with the devices, then publish the schedule
again.

23

Warning message

Possible causes

Solutions

Publishing state in the list of
schedules is displaying Error

1. The file server is not working.
2. Disk space on the device is insufficient.

1. heck to see if the service file server has started. If it stopped, restart
C
the service.
(Start - services.msc - start the service named VideoWall Control
Center FileServer_s.)
2. heck to see if there is sufficient disk space in the drive on the
C
device where the MagicInfo VideoWall Client is installed.

24

Settings
The following warning message may appear when configuring settings for the Console.
Warning message

Possible causes

Solutions



Specify the date.

The Serial key is invalid.

The serial key entered is invalid.

Check to see if the serial key is valid before entering it in. If it is invalid,
request a new serial key.

The license key is invalid.

The license key entered is invalid.

Check to see if the license key is valid before entering it in. If it is
invalid, request a new license key.

The maximum number of license
key is 250

The sum of the existing licenses and the new
licenses to add exceeds 250.

The maximum number of licenses is 250. Add licenses and make sure
the total number of licenses is no more than 250.

Please fill in the checked(*) items

You did not fill in at least one required input field.

Fill in all the required input fields.

This is only available when
the user authority is set to an
administrator

A user with standard user privileges tried to add
a new account.

Only a user with administrator privileges is authorized to add a new
account.
To add a new account, first log in with a user ID with administrator
privileges.

25

Warning message

Possible causes

Solutions

The ID already exists

The user ID entered is already assigned to
another user.

Enter a unique ID that does not overlap with another user.

The ID shall be between 4~12
characters

The ID entered is shorter than 4 characters or
longer than 12 characters.

Enter an ID and make sure it is 4 to 12 characters long.

Invalid ID format. Invalid
characters : ! @ # $ % ^ * ? “

The ID entered includes at least one invalid
character.

You cannot use the following characters: ! @ # $ % ^ * ? . Enter an ID
using any characters except for ! @ # $ % ^ * ? .

The password shall be between
4~12 characters

The password entered is shorter than 4
characters or longer than 12 characters.

Enter a password and make sure it is 4 to 12 characters long.

Invalid password format. Invalid
characters : ! @ # $ % ^ * ? “

The password entered includes at least one
invalid character.

You cannot use the following characters: ! @ # $ % ^ * ? . Enter a
password using any characters except for ! @ # $ % ^ * ? .

Please re-enter your password

The password re-entered for confirmation is not
the same as the new password.

Enter the same password as the new password.

Too many administrators

The number of users with administrator
privileges has reached 50 and an attempt was
made to add a new account with administrator
privileges.

The maximum number of users that can have administrator privileges
is 50.
To add a new account, delete one of the existing accounts first.

26

Warning message

Possible causes

Solutions

Too many users

The number of users with standard user
privileges has reached 50 and an attempt was
made to add a new account with standard user
privileges.

The maximum number of users that can have standard user privileges
is 50.
To add a new account, delete one of the existing accounts first.

This is only available when
the user authority is set to an
administrator

1. user with standard user privileges tried to
A
add/modify/delete a user.
2. user with standard user privileges tried to
A
add a license.

A user with standard user privileges cannot add/modify/delete a user
and cannot add a license.
1. og in with an administrator user ID, then add/modify/delete a user.
L
2. Log in with an administrator user ID, then add a license.

Cannot delete the present log-in
user

You tried to delete a user currently logged in.

A user currently logged in cannot be deleted.

The range of monitor is 1 ~ 250

You entered 0 or a value larger than 250 for the
Console layout.

Enter a value within the range 1 – 250.

The maximum number of monitor
is 250

The number of devices entered for the Console
layout has exceeded 250.

The maximum number of devices that can be added to the layout is
250. Enter the number of devices and make sure it is no more than 250.

The layout cannot be set because
the VWL file hasn’t been selected

The Console layout configuration was completed
without loading a VWL file after selecting
Informal.

Load the VWL file that will be used to configure the Console layout.

Input the default run time

You did not specify the Default content's Run
Time.

Fill in the field Default content's Run Time with a value of 5 seconds or
longer.

27

Warning message

Possible causes

Solutions

The playing time cannot be less
than 5 seconds.

You filled in the field Default content's Run Time
with a value less than 5 seconds.

Fill in the field Default content's Run Time with a value of 5 seconds or
longer.

Insert the number

You did not enter values for the User-defined
Layout.

Specify the H and V values.

The range of input layout is 1 ~ 10

The value entered is not within the valid range
1 – 10.

Enter a value within the range 1 – 10.

The maximum number of scene
layout is 3

The number of options for the User-defined
Layout has reached 3 and an attempt was made
to add more.

The maximum number of options for the User-defined Layout is 3.
To add a new option, delete one of the existing options first.

This already exists

The layout you tried to add already exists.

Enter a unique layout that is not pre-defined.

This cannot be added as this is a
default layout

The layout entered is the same as a default
layout.

Default layouts include 1*1, 2*2, 3*3, 4*4, 5*5, and 6*6. Enter a layout
different than the default layout values.

MagicInfo-i Player has not been
installed

The MagicInfo-i Player is not installed on the PC
where the Console is installed and an attempt
was made to connect to the MagicInfo-i Server.

To connect to the MagicInfo-i Server, the MagicInfo-i Player must be
installed.
Check that the MagicInfo-i Player is installed first before connecting to
the MagicInfo-i Server.


A connection to the MagicInfo-i Server cannot
be established because device mapping was not
performed.

Position button, perform device mapping first before connecting to
the Server.

28

Warning message

Possible causes

Solutions

This is a wrong VWL file

The VWL file loaded to configure the Console
layout is not valid.

Check that the VWL file was published correctly from the MagicInfo
VideoWall 2 Author.
Republish the VWL file from the Author.

29

License
The following warning message may appear when registering a license.
Warning message

Possible causes

Solutions

The usage period was readjusted.

The temporary period for usage without a license
has expired.

To use the Console, register a license.

The program will be exited due to
a failure to verify the license.

The temporary period for usage without a license
has expired.

To use the Console, register a license.

The Serial key is invalid.

The serial key entered is invalid.

Check to see if the serial key is valid before entering it in. If it is invalid,
request a new serial key.

The license key is invalid.

The license key entered is invalid.

Check to see if the license key is valid before entering it in. If it is
invalid, request a new license key.

30

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