1. BPR requires taking a broader view of both IT and business processes, and seeing IT as more than just automating processes but fundamentally reshaping how business is done. 2. IT and BPR have a recursive relationship, where IT capabilities should support business processes, and processes should be designed around IT capabilities. 3. IT can bring about radical improvements to business processes through automation, information capture, changing process sequences, close monitoring, and improved analysis and decision making.

1. Business Process Re-engineering 07 – Role of IT in BPR

16. Business Transformation (5-level) Graph localised exploitation internal integration business process redesign business network redesign business scope redefinition Low High High Revolution Evolution Range of potential benefits Degree of transformation