The document discusses online training for chat volunteers for L-NET library services. It proposes: 1) Training volunteers through online chat to make it more accessible and allow volunteers to begin helping patrons more quickly. 2) Volunteers would first receive in-person training from Emily, then could log on to help patrons through chat either the same day or next day under the guidance of a mentor. 3) The mentor would guide the volunteers and have them only answer chat questions from the mentor at first to gain experience before helping real patrons.