1. 25 Employee Respondents
25
20
15
10
5
0
Question No. 1 Question No. 2 Question No. 3 Question No. 4 Question No. 5
Yes 20 15 8 10 12
No 2 4 8 11 3
Maybe 3 6 9 4 10

2. Tally/Frequency percentage
Question No. 1 Question No. 2 Question No. 3
Yes No Maybe Yes No Maybe Yes No Maybe
12%
24%
8% 36% 32%
16% 60%
80%
32%
Question No. 4 Question No. 5
Yes No Maybe Yes No Maybe
16%
40% 40%
48%
44%
12%

3. 30
25 Client/Customer Respondents
25
20
15
10
5
0
Question No. 1 Question No. 2 Question No. 3 Question No. 4 Question No. 5
Yes 24 15 3 9 15
No 0 1 17 15 1
Maybe 1 9 5 1 9

4. Tally/Frequency percentage
Question No. 1 Question No. 2 Question No. 3
Yes No Maybe Yes No Maybe Yes No Maybe
0%
11% 12%
20%
36%
60%
4%
89% 68%
Question No. 4 Question No. 5
Yes No Maybe Yes No Maybe
4%
36% 36%
60%
60%
4%

5. 50 respondents (Employee and Client/Customer)
50
45
40
35
30
25
20
15
10
5
0
Question No. 1 Question No. 2 Question No. 3 Question No. 4 Question No. 5
Yes 44 30 11 19 27
No 2 5 25 26 4
Maybe 4 15 14 5 19

6. Tally/Frequency percentage
Question No. 1 Question No. 2 Question No. 3
Yes No Maybe Yes No Maybe Yes No Maybe
4% 8%
22%
30% 28%
60%
10%
88% 50%
Question No. 4 Question No. 5
Yes No Maybe Yes No Maybe
10%
38% 38%
54%
52%
8%

7. Formula:
R=No. of respondent R=?
N=No. of people N=100
e=Margin of error e=10 %( 0.1)

8. Formula:
50 respondents from Employee & Client/Customer
QUESTION NO.1
Yes No Maybe
Classes Tally/Frequency Degree p)
f)
Yes 44 88 316.8
No 2 4 14.4
Maybe 4 8 28.8
R= 50 respondent 100 =360

9. QUESTION NO.2
Yes No Maybe
Classes Tally/Frequency Degree p)
f)
Yes 30 60 216
No 5 10 36
Maybe 15 30 108
R= 50 respondent 100 =360

10. QUESTION NO.3
Yes No Maybe
Classes Tally/Frequency Degree p)
f)
Yes 11 22 79.2
No 25 50 180
Maybe 14 28 100.8
R= 50 respondent 100 =360

11. QUESTION NO.4
Yes No Maybe
Classes Tally/Frequency Degree p)
f)
Yes 19 38 136.8
No 26 52 187.2
Maybe 5 10 36
R= 50 respondent 100 =360

12. QUESTION NO.5
Yes No Maybe
Classes Tally/Frequency Degree p)
f)
Yes 27 54 194.4
No 4 8 28.8
Maybe 19 38 136.8
R= 50 respondent 100 =360

13. 25 respondents from Employee
QUESTION NO.1
Yes No Maybe
Classes Tally/Frequency Degree p)
f)
Yes 20 80 288
No 2 8 28.8
Maybe 3 12 43.2
R= 25 respondent 100 =360

14. QUESTION NO.2
Yes No Maybe
Classes Tally/Frequency Degree p)
f)
Yes 15 60 216
No 4 16 57.6
Maybe 6 24 86.4
R= 25 respondent 100 =360

15. QUESTION NO.3
Yes No Maybe
Classes Tally/Frequency Degree p)
f)
Yes 8 32 115.2
No 8 32 115.2
Maybe 9 36 129.6
R= 25 respondent 100 =360

16. QUESTION NO.4
Yes No Maybe
Classes Tally/Frequency Degree p)
f)
Yes 10 40 144
No 11 44 158.4
Maybe 4 16 57.6
R= 25 respondent 100 =360

17. QUESTION NO.5
Yes No Maybe
Classes Tally/Frequency Degree p)
f)
Yes 12 48 172.8
No 3 12 43.2
Maybe 10 40 144
R= 25 respondent 100 =360

18. 25 respondents from Client/Customer
QUESTION NO.1
Yes No Maybe
Classes Tally/Frequency Degree p)
f)
Yes
No
Maybe
R= 25 respondent 100 =360

19. QUESTION NO.2
Yes No Maybe
Classes Tally/Frequency Degree p)
f)
Yes
No
Maybe
R= 25 respondent 100 =360

20. QUESTION NO.3
Yes No Maybe
Classes Tally/Frequency Degree p)
f)
Yes 3
No 17
Maybe 5
R= 25 respondent 100 =360

21. QUESTION NO.4
Yes No Maybe
Classes Tally/Frequency Degree p)
f)
Yes 9
No 15
Maybe 1
R= 25 respondent 100 =360

22. QUESTION NO.5
Yes No Maybe
Classes Tally/Frequency Degree p)
f)
Yes 15
No 1
Maybe 9
R= 25 respondent 100 =360

23. Formula used:
ITS= Individual Total Score
A= Number of persons who mark Yes
B= Number of persons who mark No
C= Number of persons who mark Maybe
X= Total number of respondents
50 respondents (Employee and Client/Customer)
= 4.84 Yes
= 4.5 Yes

24. = 3.72 No
= 3.86 No
= 4.46 Yes

25. 25 respondents (Employee)
= 4.72 Yes
= 4.44 Yes
= 4.00 Yes

26. = 3.96 No
= 4.36 Yes

27. 25 respondents (Client/Customer)
= 4.96 Yes
= 4.56 Yes
= 3.44 No

28. = 3.76 No
= 4.56 Yes
Scale Table
SCALE
INTERPRETATION
5.00-4.00 Yes
3.99-2.51 No
2.50-1.00 Maybe