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1. Organizational Zoo interactions
Creative behavioural interactions to build
trust and collaboration
for enhanced performance
Arthur Shelley
Intelligent Answers
19th October 2011
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
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2. Why is behaviour important to
your business?
Inspiring Confidence
Investing
Visioning Engaging Trustworthy
Strategic Navigation
Futuring
Passion Networked Intelligence
Brand Resonance
Drives Outcomes Challenging Humility
Deep Design Social Awareness Partnering
Risk taking Communicating
Knowledge Sharing Innovative
Advocacy Change Integration
Persistence Self Awareness
Coaching Aggression Thinking
Decision making Self Development
Reciprocity Risk Awareness
Saying YES!
Saying NO! Enthusiasm
Mentoring Collaborating
Observing
Curiosity Listening Trusting
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use. 2

3. So why don’t we actively manage
behaviour effectively?
Socially difficult to discuss
Hidden Elephant in the room Stressful to communicate
“Leopard doesn’t change their spots anyway
“They just wouldn’t get it” Politically incorrect
Lack of persistence
Would only create more issues
Conflict averse
Don’t want to upset people!
Lack of leadership Not trying!
Reflect Just don’t know where to start!
Observe
Self/professional Development Enthusiasm Risk Awareness
Plan Coaching Reciprocity Collaborating Trusting
Apply Mentoring Encourage Curiosity Listening
Reflect Developing a constructive open and emergent culture
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use. 3

4. Conversations that Matter
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
4

5. Zoo Leadership Styles
Lion
Aggressive
Command and Control
Territorial
Charismatic or ego-driven
 Leads by fear
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
5

6. Zoo Leadership Styles
Eagle
Inspirational
Above the mire
Great long range vision
Rapid action on opportunities
Great instinct
Strategic
 Leads strategically with vision
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use. 6

7. Zoo Leadership Styles
Hyena
Decision making
Action orientation
Delivery under pressure
Innovative sourcing and
application of resources
 Leads output generation
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use. 7

8. Zoo Leadership Styles
Unicorn
“Perfect”
Grip on reality?
Reliability?
 Think they lead everyone
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use. 8

9. Zoo Leadership Styles
Bee
Collaborative
Assumes specific role
Everything for the hive
 Leads teamwork
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use. 9

10. Zoo Leadership Styles
Gibbon
Social leadership
Morale and enthusiasm
Relationships and culture
Defuse tension
 Leads social capital
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use. 10

11. Choose your animal appropriately
Behaviour is YOUR choice
The more versatile you can be and the better you understand and relate to
others, the more successful you will be.
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use. 11

12. Reflection: Team Behavioural Profiling
• Select 5 characters that contribute positively to team dynamics
• Select 5 characters that negatively impact on team behaviour
• Discuss strengths and weakness of the teams
? ? ? ? ?
? ? ? ? ?
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use. 12

13. Relationships and knowledge transfer
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use. 13

14. Reflective Impact Diary
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use. 14

15. © Arthur Shelley 2009 under Creative Commons License. Available for public use provided
A fresh view of your organisation
source is acknowledged. Permission of the author required for commercial use. 15

16. Behavioural diversity and Matching
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use. 16

17. Zoo Metaphor for team building
Team dynamics assessment
What does your team look like?
Do you have the right balance of behaviours to deliver?
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use. 17

18. Zoo Role Play: Cards exercise
1. Set out a role play sequence
2. Think about the behavioural characteristics
3. Write the most probable interaction ?
4. Write at least two alternative outcomes
5. Write a title which reflects each outcome
?
6. Act out the role play with your partner
!
– Think about body language and tone
– What most impacted the (un)desired outcome
?
– What can be learnt from your mini-play?
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use. 18

19. Conversation?
Ideas?
Thoughts?
Challenges?
Heckles?
Your Project
GAME?
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use. 19

20. Contact
Arthur Shelley
arthur@organizationalzoo.com
FREE behavioural profile
www.organizationalzoo.com/profiler
Insights into behaviours
www.organizationalzoo.com/blog
www.organizationalzoo.com/ZooTube
Consulting and mentoring
www.intelligentanswers.com.au
Ph +61 413 047 408
@Metaphorage
#OrgZoo
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
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