Tom Hazel, the presenter, has over 30 years of experience at Pitney Bowes including roles in customer service, sales, and management. He currently manages distribution solutions and inside sales. The presentation discusses converting traditional certified mail return receipts to electronic return receipts, which can save $1.35 per piece by eliminating paper forms and processing. SendSuite Live is Pitney Bowes' solution that allows users to electronically process, track, and retrieve return receipts and signatures online. The new USPS rates taking effect May 31st lower the cost of electronic return receipts by 50% compared to traditional green cards.

1. Certified Return Receipts:
Cut costs and improve
processes by going electronic.

2. Pitney Bowes | Certified Return Receipts | May 22, 2015 2
Your Presenter
Tom Hazel is the US Channel Manager for
Carrier Management Solutions
He started with Pitney Bowes in 1985.
Over the past 30 years, Tom’s roles have ranged from
customer service to sales with increasing
responsibilities, including Sales Director in Florida,
Pennsylvania and New Jersey
He is currently responsible for managing the
Distribution Solutions product group for US East and our
Inside Sales Chanel as well.

3. Mailing objectives:
What do you want
to accomplish?
3
•Proof of mailing
•Proof of delivery
–With a signature
•Online Delivery Tracking
•Compliance
Requirements
Pitney Bowes | Certified Return Receipts | May 22, 2015

4. USPS Certified Mail®
service
4
Get proof of mailing via
PS Form 3800 or Firm Mailing
Book (PS Form 3877).
Pitney Bowes | Certified Return Receipts | May 22, 2015
3 or more.

5. Proof of delivery with
Signature Return Receipt
5
Provides:
•Evidence of delivery
•To whom it was delivered
•Delivery date
•Recipient address
Must be combined with Certified Mail service.
Pitney Bowes | Certified Return Receipts | May 22, 2015

6. Uniform Electronic Signatures Act
6
2000: The US Congress passes the
Uniform Electronic Signature Act.
It provides a legal framework for the use
of electronic signatures and records in
government or business transactions.
The act makes electronic records and signatures
as legal as paper and manually signed signatures.
http://www.ncsl.org/default.aspx?tabid=13484
Pitney Bowes | Certified Return Receipts | May 22, 2015

7. 7
Proof of delivery with Signature
Return Receipt
2003: The USPS®
introduces
the Electronic Return Receipt.
The USPS's position on Electronic Return
Receipt is that it is an equivalent method for
proof of a captured signature for delivery of
certified mail.
2003: Pitney Bowes receives
approval from USPS to market
automated eRR solutions.
• Pitney Bowes meets all USPS
label and electronic file exchange
specifications.
• 12 years of client use.
Plus, it shows:
•To whom delivered
•Delivery date
•Recipient address
•Recipient signature
Pitney Bowes | Certified Return Receipts | May 22, 2015

8. Traditional Return Receipt
“Green card” RR
8
Fill out hard copy
Return Receipt and
process on mailing
or shipping system.
Prepare.
• Apply Certified
Mail label.
• Apply Return
Receipt label.
• Apply postage.
Send.
Drop in mail.
Take to USPS®
if proof
of mailing is needed.
Deliver.
Form 3849 filed and
held by destination
post office for
24 months.
Return Receipt and
USPS PS Form
3849 are signed
by recipient.
Green card returned
to originator and
filed. Are there:
•Missing cards?
•Non-returned cards?
File.
Signed return
receipt is mailed
back to sender.
Pitney Bowes | Certified Return Receipts | May 22, 2015

9. Electronic Return Receipt
Electronic Return Receipt process flow
9
Certified Mail with
electronic option of
Return Receipt details
transmitted to USPS®
.
Prepare.
• Apply Certified Mail
label or assemble
mail piece.
• Apply postage.
• NO green card
required.
Send.
Drop in mail.
Take to USPS if proof
of mailing is needed.
Deliver.
Form 3849 signed
by recipient.
Form 3849 filed and
held by destination
post office for
24 months.
Process mail piece
on mailing or
software Solution.
Delivery information
on PS Form 3849 is
scanned by USPS
to generate electronic
Return Receipt
signature file.
ERR filed
electronically as
pdf or printed and
filed as 8 ½ x 11
document.
File.
Pitney Bowes | Certified Return Receipts | May 22, 2015

10. SendSuite Live™
Certified/Return Receipt solution
10Pitney Bowes | Certified Return Receipts | May 22, 2015

11. 11
SendSuite Live™
USPS®
Certified/Return Receipt Solution
All solutions can:
•Process and print on your desktop
•Batch processing and Mail Merge
capabilities
•Electronic Return Receipt tracking
•Electronic Return Receipt retrieval
•Detailed reporting
•Automatic address validation
USPS IMpb, UPS, FedEx, DHL and Regional
carrier rating can also be utilized to
consolidate, account and manage all of your
carrier costs.
Pitney Bowes | Certified Return Receipts | May 22, 2015

12. 12
Double window envelope Certified Mail process
Enter, import or select
destination your desired
address information.
Pitney Bowes | Certified Return Receipts | May 22, 2015

13. SendSuite automatically prints
Certified cover page with:
• Certified barcode
• Return address
• Delivery addresses
Cover page sample
13
Additionally, a data merge can be
performed to generate the entire document.
Dear Pitney Bowes
"Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium
doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo
inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo.
Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit,
sed quia consequuntur magni dolores eos qui ratione voluptatem sequi
nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit
amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora
incidunt ut labore et dolore magnam aliquam quaerat voluptatem. Ut enim
ad minima veniam, quis nostrum exercitationem ullam corporis suscipit
laboriosam, nisi ut aliquid ex ea commodi consequatur? Quis autem vel
eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae
consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatur?
Best Regards,
Woody Sandet
VP Operations
Pitney Bowes | Certified Return Receipts | May 22, 2015

14. Double window envelope Certified Mail process
14
Insert cover sheet
and documents into
a double window
envelope.
USPS®
-approved double window envelope with
pre-printed Certified green bar available in:
Standard #10
•6 x 9
•9 x 12
Pitney Bowes | Certified Return Receipts | May 22, 2015

15. Double window envelope Certified Mail process
15
eRR saves $1.35
on each piece
Apply
postage.
Pitney Bowes | Certified Return Receipts | May 22, 2015

16. Double window envelope Certified Mail process
16
USPS®
‘Firm mailing
book’
Instead of date stamping
each piece individually,
the group is date stamped
by the USPS.
Print/save firm mailing
book on any printer for
proof of mailing.
Pitney Bowes | Certified Return Receipts | May 22, 2015

17. SendSuite Live™
17
eRR saves $1.35
on each piece
SendSuite transmits
Certified Mail data via
file transfer to USPS®
.
Pitney Bowes | Certified Return Receipts | May 22, 2015

18. 18
Pre-printed Pitney Bowes supplied
Certified Mail process
Pitney Bowes | Certified Return Receipts | May 22, 2015

19. Pre-printed Pitney Bowes supplied
Certified Mail process
19
Processing steps:
•Address and other pertinent
information entered into
SendSuite Live at the desktop.
•Certified article number is scanned
or typed in and sent to the Mail
Center for rating and processing.
Pitney Bowes | Certified Return Receipts | May 22, 2015

20. 20
Mail center printing Certified Mail process
Pitney Bowes | Certified Return Receipts | May 22, 2015

21. Mail center printing Certified Mail process
21
Processing steps:
•Ship Request barcode is scanned
•Address record is looked up
in SendSuite
•In mail center, item is weighed
•SendSuite produces Certified
label on Pitney Bowes provided
label stock.
Pitney Bowes | Certified Return Receipts | May 22, 2015

22. Mail center printing Certified Mail process
22
Processing steps:
e-Certified label is affixed.
Postage is applied by mailing system at the reduced rate.
eRR saves $1.35
on each piece
Pitney Bowes | Certified Return Receipts | May 22, 2015

23. Querying for signature or transaction
history files with SendSuite
23
Enter search criteria
(Name, Date, Certified
number, docket
number, client matter
number, etc...).
View signature
online and print if
needed.
Pitney Bowes | Certified Return Receipts | May 22, 2015

24. 24
File returned to SendSuite history file
for storage and printing.
• Certified Tracking Number is matched
with data from SendSuite
• Signers name and signature
is displayed
Tracking is completed and the loop is closed.
Return Receipt electronic PDF
Pitney Bowes | Certified Return Receipts | May 22, 2015

25. 25
Return Receipt electronic PDF
A reference number can be added
during eRR processing to represent:
•Docket number
•Case number
•Cost center
•Client matter number
•And more…
That number will then be included in the
electronic return receipt.
You can use this to search for Returned
Receipts at a later point.
Pitney Bowes | Certified Return Receipts | May 22, 2015

26. 26
USPS online tracking
Barcode scan Track & confirm
Pitney Bowes | Certified Return Receipts | May 22, 2015

27. 27
SendSuite management reports
USPS®
: ERR No Proof Of Delivery (POD) Report
This is for ERR mail pieces that do not have a signature
file associated and current delivery status.
Pitney Bowes | Certified Return Receipts | May 22, 2015

28. Avoid manual processes
With SendSuite, you’ll eliminate writing:
28
USPS®
forms are free.
Your time is not.
Manual preparation and
logging steps can take
up to 5 minutes per
Certified Mail piece.
Pitney Bowes | Certified Return Receipts | May 22, 2015

29. Item Data
Total Certified/eRR pieces (per month) 300
ERR Savings/piece: ($2.70 manual vs $1.35 electronic) $1.35
Postage Savings/month $405
Labor rate (per hour) ?
Productivity: Preparing (minutes per piece) ?
Productivity: Filing Green Cards (min / piece) ?
2% Cards lost, Signature Refused or Undeliverable ?
Time savings tracking Green Cards (as required) ?
Total productivity improvement/month ?
Compliance Risk ?
Total Savings/month $405
Monthly Investment $0
Total Monthly Savings $405
Total Annual Savings: $4,860
29
Return On Investment Example
In this case,
productivity
impact and
compliance risk
was not
considered.
What is your
process
improvement
/compliance
potential?
Pitney Bowes | Certified Return Receipts | May 22, 2015

30. What’s the Impact of the May 31 Rate Change?
Certified Mail $3.45 Return Receipt $2.80 PDF via E-RR $1.40
* All rates quoted are as of
May 31, 2015
Pitney Bowes | Certified Return Receipts | May 22, 2015 30

31. What are the USPS rate differences as of May 31st
?
Certified with
Green Card
Return Receipt
Certified with
Electronic Return
Receipt Comments
Letter Mail (1 oz) $0.485 $0.485
Metered Mail pricing
increase by ½ cent over
2014 rates
Certified Mail Fee $3.45 $3.45 No change in May 31 rates
Return Receipt Fee $2.80 $1.40 50% Discount
Total $6.735 $5.335 Save $1.40 per piece
As of May 31, 2015, save $1.40 per piece by using an Electronic Return Receipt.
Gain Proof of Delivery for important communications at the lowest rate available—also
knowing that the fallback option of a Return Receipt AFTER Mailing is no longer available.
Pitney Bowes | Certified Return Receipts | May 22, 2015 31

32. New USPS® rates take effect May 31, 2015
32
Pitney Bowes clients should have received a
rate “update now” email this week.
•If you are not signed up for “update now”
emails you will receive a postcard in the mail
between May 20th
and May 29th
.
•Email notification is the fastest way to get the
latest news -
• sign up to receive emails if you have
not already done so at:
www.pb.com/ratesandupdates
.
Don’t Delay -Download you rates today.
Go to: www.pb.com/ratesandupdates site and download the new prices now.
The new rates will be stored to automatically take effect on May 31. Simply follow
the instructions to update you meter.

33. Thank you
33
Questions?
Pitney Bowes | Certified Return Receipts | May 22, 2015