Intercultural Challenges and Diversity

Dr. Jörg Klukas 约克可如卡斯博士
Lan, Lixiu 蓝丽
Multicultural Challenges
http://www.flickr.com/photos/angela7/2277664035/sizes/l/
Human Resources Management

About Me
Collectivism Individualism
Chi F ji P i F hChina Fujian Province Fuzhou
Guyu road 19#
Lan, Lixiu
Lixiu Lan
Zwickauer Straße
01187 D d G
International Human Resources Management, Dr. Jörg
Klukas
01187 Dresden Germany

SHARE YOUR EXPERIENCE WITH
Raluca
MULTI-CULTURAL
International Human Resources Management,
Dr. Jörg Klukas/Lan,lixiu

Intercultural– It’s not so easy ...
I feel cold!
I feel sick!

…
„Everything is
different “
Other traditions, customs,
roles, concepts, taboos, etc.
unhappy
Intercultural works!
“Culture ” is more
than in bookIntercultural works! than in book
Insecurity&
Nervousness
Overcoming language
barriers
Nervousness
I feel cold!
I feel sick!

WHAT IS CULTURE /WHAT IS CULTURE /
MULTICULTURAL

Patterns of Culture-- Horizontal
• Patterns of thought – common ways of thinking
• Patterns of behavior – common ways of
behaving, from ways of speaking to ways ofg, y p g y
conducting commerce and industry,
P tt f tif t f• Patterns of artifacts – common ways of
manufacturing and using material things
• Imprints in nature – the long lasting imprints
left by a group in the natural surroundingsy g p g
Dr. Jörg Klukas/Lan, lixiu

Manifestations of Culture--Vertical
http://blog.sylvainliege.com/2009/03/30/cross-cultural-business-who-am-i-really-dealing-with/

Values Across Cultures
• Saudi Arabia
• Islam
• Yemen
• IslamIslam
• Hospitality
• Cleanliness
Islam
• Self-Respect & Honor
• Family
• India
• Family Lineage
• Supernatural Guidance
• China
• Unity
• HarmonySupernatural Guidance
• Remaining castes
• Maori(New Zealand)
Harmony
• Family
• German
• Land
• Kinship
• Education

Beliefs and Values
Criteria for
success
• Shareholders
• Customers
• employees
What is
management?
• People-orientedValuesBeliefs
• Task-oriented
The right person
for the job
• Hire what kind ofHire what kind of
people

How to educate the kinder?
• "Because you know in our
country...it's not one person
• "kids are encouraged to be
independent, kids are allowed
that really teaches you, it's
the whole village. It's the
whole village, everybody. You
“
to talk back to parents. They
are allowed to have their own
opinion, choice. Many parents
fknow, it involves everybody.“
• 三人行，必我我师
confuse talking back with
disobedience. It is good to
obey with understanding, not
b f t l F
When I walk along with two
others, they may serve me as my
teachers. -- Confucius
because of control. For
children, having choice and
being allowed to
communicate is verycommunicate is very
important. A child talking
back is not necessarily being
rude, but just giving his/her, j g g
opinion."
Klukas

How does culture shape
perception?p p
On November 14, 1991, On October 31, 1991,, ,
Thomas McIlvane, a postal
worker of Irish descent,
entered his office and shot
his supervisors several co
On October 31, 1991,
Gang Lu, a Chinese
graduate student studying
physics in N. America,
t d hi d t t dhis supervisors, several co-
worker and then himself.
Having recently lost his job,
and an appeal of that
entered his department and
shot his advisor and several
students, and then himself.
Having recently lost an
decision was handled by his
supervisor, he was unable
to find a new job.
g y
award competition, and an
appeal of that decision was
handled by his advisor, he
was unable to find a jobwas unable to find a job.

Culture and Perceptionsp
American students Chinese studentsAmerican students
emphasized personal
causes
• he was mentally
Chinese students
emphasized situational
causes
• American movies that• he was mentally
unbalanced
• he had personality
problems
• American movies that
glorify revenge
• the failure of the adviser
or supervisor have top p
respond to the murder

Source: http://blog.chinatells.com/2010/08/4575

Multicultural
• Global Village
Information sharing
Eating habits, dress
M l i P
The world is
getting • Melting Pot
People from many different origins
living in big cities, e.g. Berlin
getting
smaller?
• Distinct CulturalDistinct Cultural
fragments
Chinatown Italy Town Turkey street
• Competitive language
and culture
Klukas
and culture
Restaurant menu
http://www.slideshare.net/sinauonline/managing-across-cultures-4401789?from=share_email

The Presence and Power of Culture
• Technological
development
• Economical
developmentdevelopment
• Managerial
developmentdevelopment
Convergence Fragmentation

The Presence and Power of Culture
• Technological
development
• Reassertion of local
values and beliefs
• Economical
development
• Developing cultural
specific style of
The Presence
and Power ofdevelopment
• Managerial
development
p y
management
• Different practices
and Power of
Culture
development Different practices
between countries
Convergence Fragmentation

Cultural Stereotypeyp
Who are they?
French Indian British
Klukas

Germanyy
• Leather Pants
• Fast cars and highways• Fast cars and highways
• National Socialism
• Quality "Made in Germany“Quality Made in Germany
• Badly dressed tourists
• Punctuality
• Serious and no humor
Klukas

Typical Germanyp
I follow my own interests
and goals I decide about
I am different from
and goals, I decide about
my life as independent
as possible
When I make a bad decisions,
I have to bear the
all other people
I have to bear the
consequences myself
I am focus on my goals,
my plans, my experience
and my story.
I can do what I want and
what I think is right.
I am the center
I can make my life
happy as I want,
th l d ’t j d it
of my life other people don’t judge it.

MovieGermany
Electronic
y
USA
EngineersJapan
Accountant
P f
USA
ProfessorUK

Cultural Stereotypeyp
New stereotype Stereotype as
Nega
yp
a start point
ative
Updating
Information New inputPrejudice, narrow
mindedness,
misinformation &
Checking and
rechecking
hurting Helping process
new information
Effective way of using
stereotypes Positive

WHAT ARE THE PROBLEMS FOR
Carolin
A FOREIGNER TO LIVE AND
WORK IN GERMANY?
Dr. Jörg Klukas/Lan, Lixiu 23

WHICH ASPECTS ARE
Sybille
IMPORTANT FOR AN
INTEGRATION OF IMMIGRANTS?

Foreigners in Germanyg y
• Punctual hurry • Not talk about• Punctual hurry • Not talk about
Step 3:
• Discrete
• Well Prepared
• Not to be in a
• Faithful
• Respect rules
and order
private life and
salary
• …
• Discrete
• Well Prepared
• Not to be in a
• Faithful
• Respect rules
and order
private life and
salary
• …
Step 2:
• Hard working
• Professional
D di
• Punctual
• Cautious
I fl ibl
• Efficient
• Not very emotional
D di
• Hard working
• Professional
D di
• Punctual
• Cautious
I fl ibl
• Efficient
• Not very emotional
D di
Step 2:
H d ki C tiH d ki C ti
• Demanding
• Well Organized
• Inflexible
• Determined
• Demanding• Demanding
• Well Organized
• Inflexible
• Determined
• Demanding
Step 1:
• Hard working
• Reliable
• Punctual
• Self sufficient
• Cautious
• Inflexible
• Don’t like to disturb or
be disturbed
• Hard working
• Reliable
• Punctual
• Self sufficient
• Cautious
• Inflexible
• Don’t like to disturb or
be disturbed
• Self-sufficient be disturbed• Self-sufficient be disturbed

MULTICULTURAL IN GERMANY,
Anja
,
FAILED OR SUCCESSFUL? WHY？

CULTURE IN ASIACULTURE IN ASIA

ASIA PREDICTION
Source: Managing the diversity in Asia- Professionalism in doing business internationally Prof. Dr. Hora Tjitra, Zhejiang University

Source: Managing the diversity in Asia- Professionalism in doing business internationally Prof. Dr. Hora Tjitra, Zhejiang University

Chindia- the next
global superpower…?g p p
Klukas

Klukas

THE DIFFERENCE
Relationship 关系 (1. Between employee and employer)
THE DIFFERENCE
BETWEEN GERMANY AND
CHINACHINA

Opinion-意见p 意见
Source: designed by Liu YoungSource: designed by Liu Young

The Boss-领导领导

THE DIFFERENCE
Relationship 关系 (2. Between Friends)
THE DIFFERENCE
BETWEEN GERMANY AND
CHINACHINA

Three meals a day-三餐y 餐

What‘s Trendy-时尚y 时尚

Contacts-人际关系人际关系
• Friends
• 6 degree

THE DIFFERENCE
Relationship 关系 (3. Between Family)
THE DIFFERENCE
BETWEEN GERMANY AND
CHINACHINA

The Child-孩子孩子

Elderly day life-老年人的日常生活y y 年人的日常活

Handling of Problems-处理问题g 处理问题

Anger-对待愤怒g 对待愤怒

Moods and Weather-心情与天气情与天气

Punctuality-准时y 准时

In the Restaurant-餐厅餐厅
celebrate the festival

Party-聚会y 聚会

Queue When Waiting-排队Queue When Waiting-排队
• Who come first, who serve first—short of the
resourceresource

Sundays on the Road-周日街景y 周日街景
Sunday and holiday most shops open

Way of Life-生活方式y 活方

Transportation-交通工具p 交通具
• Auto and bike in beijing

Traveling-旅游g 旅游
• What the vacation mean to you?

Others-其它其
Speed of construction
OrderOrder
Detail
Take care everyone/take care of the importantTake care everyone/take care of the important

Contact me!
Dr. Jörg Klukas
• XING: https://www xing com/profile/Joerg KlukasXING: https://www.xing.com/profile/Joerg_Klukas
• Facebook: http://www.facebook.com/home.php?#!/joerg.klukas
• Slideshare: http://www.slideshare.net/pludoni
• Twitter: http://twitter com/pludoniTwitter: http://twitter.com/pludoni
• Email: joerg.klukas@pludoni.de
Dr. Jörg Klukas 60

Intercultural Challenges and Diversity

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