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Managing conflict

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Jim Marteney
Jim Marteney

Part of a program developed by Company of Experts, Experts Nancy Stetson and Charles Miller

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Why learn to manage conflict? ,[object Object],[object Object],[object Object],[object Object]
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Positive aspects of conflict ,[object Object]
Managing conflict: your preferred style ,[object Object],[object Object],[object Object],[object Object],[object Object]
When I differ with someone: ,[object Object],[object Object],[object Object],[object Object]
When I differ with someone: ,[object Object],[object Object],[object Object],[object Object]
When I differ with someone: ,[object Object],[object Object],[object Object],[object Object]
When I differ with someone: ,[object Object],[object Object],[object Object],[object Object]
Scoring ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
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Conflict Occurs Due To: ,[object Object],[object Object],[object Object],[object Object]
Five strategies for dealing with conflict ,[object Object],[object Object],[object Object],[object Object],[object Object]
Five strategies for dealing with conflict
Factors in selecting the appropriate strategy ,[object Object],[object Object],[object Object]
When to use avoidance ,[object Object],[object Object],[object Object],[object Object]
When to use accommodation ,[object Object],[object Object],[object Object],[object Object]
When to use forcing (or formal authority) ,[object Object],[object Object],[object Object]
When to use compromise ,[object Object],[object Object],[object Object],[object Object]
When to use collaboration ,[object Object],[object Object],[object Object],[object Object]
Managing conflict: three approaches ,[object Object],[object Object],[object Object]
Position versus interest ,[object Object],[object Object],[object Object]
Guidelines for managing your own interpersonal conflicts ,[object Object]
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Bibliography ,[object Object]
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  • 16. Five strategies for dealing with conflict
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