2. WHO ARE SIPCOM?About SIPCOMAbout New Edge Technologies
Providing business customers with enhanced communication
capabilities, added mobility and improved data security .
The
Business
Need
Go To
Market
Proposed
Solution
3. WHO ARE SIPCOM?About SIPCOM
Companies that have mid to large sized business customers who
need a hosted cloud-based Unified Communication option to:
• Coordinate their voice, email, instant message and other
communication channels, and
• Provide single device access to all communications
All within the your companies communications network and
without requiring major investments in new infrastructure.
The Business Need…
About New Edge Technologies
5. WHO ARE SIPCOM?About SIPCOM About SIPCOM
5
• Unlimited Scalability with Cloud Infrastructure
• Geo-Redundant Data Centers
• Locations in North America
• 99.99% guaranteed uptime
• Secure Infrastructure
• Real-time Monitoring
Singapore
Tokyo
Miami
Geo-Redundancy
Las Vegas
Amsterdam
Maroc
6. WHO ARE SIPCOM?About SIPCOM
• Unified Communication
• Provide all unified communication capabilities (IM, Presence,
VoIP, Conferencing, Share screen, whiteboard, ppt or poll)
• Videoconferencing full HD 1080p multiparty
• Mobility and access from anywhere
• Integration
• Lync 2013 easily integrates with Exchange and SharePoint
The Proposed Design…
Microsoft Lync 2013
7. WHO ARE SIPCOM?About SIPCOM
• Mobility
• Mailboxes can be accessed anywhere from Outlook, OWA,
ActiveSync, IMAP/POP clients, 3rd party clients utilizing EWS
• Policies can be created to manage Mobile Devices access to
data.
• Exchange 2013 makes OWA available offline
• Integration
• Exchange 2013 easily integrates with Lync and SharePoint
The Proposed Design…
Microsoft Exchange 2013
8. WHO ARE SIPCOM?About SIPCOM
High Availability
• Bob is homed on FE1 (primary)
• There are 3 copies of this user’s data:
1 primary (FE1), 2 backups (replicas
in FE2, FE3)
• User is signed in to primary
• User’s activities, data are replicated
Pool Back-end
FE1
FE2 FE3
• Primary goes down
• User re-signs to one of the backups
• Replicated data is available on FE2.
User
Bob
Microsoft Exchange and Lync 2013
9. WHO ARE SIPCOM?About SIPCOM
Anti virus.
Windows Server built in protections.
Secure By Design
10 years of GeniSys engineering experience.
Secure connections and end points, encrypted media.
Strong identity, authentication & authorization.
Connection and message throttling, and protocol validation.
Public
clouds
Remote
users
DMZ
PSTN
Federated
businesses
Authentication &
isolation through
Edge
IM filter
Secure anywhere
access
OAuth2 server-tp-
server
Edge
servers
Lync server pool
Message
throttling
Mandatory
session
validation
Web access and mobile
Lync endpoints
SQL SQL
Session security: TLS
Audio/Video: SRTP
Caller always authenticated
IM content filter
Client version check
Session security: HTTPS
Audio/Video: SRTP
Caller always authenticated
IM content filter
Client version check
FPO
PSTN GW
OAuth2 Server-to-server
trust
Exchange &
SharePoint AD
Active
directory
Microsoft Exchange and Lync 2013
10. WHO ARE SIPCOM?About SIPCOM
New : Easy Site Recovery
EnterprisegradeUCresiliency.
Serviceresiliency,acrosspools anddatacenters,
fullUCServices
Fastrecoveryacrosspoolsanddatacenters.
Poolsloaded50%,usersfailtonewpool.
FullyintegratedinITmanagementtools.
LyncServerControlPanel,SystemCenteralarms,
PowerShell
Site2
Shared Servers Shared Servers
P1 P2 P3 P4 P5 P6 P7 P8 P9 P10
Site1
Microsoft Exchange and Lync 2013
11. WHO ARE SIPCOM?About SIPCOM
Customer Support Overview
• Help Desk Training for resellers :
• Tier 1 Support
• Basic application and/or hardware support
• Help Desk Support for resellers :
• Tier 2 Support
• More complex support
• Subject matter expertise on non standard applications
• Tier 3 and Tier 4 Support Available
• 24/7/365 Multilingual Operations
• Industry Best Practices
• Expert Staff Hiring and Development
• Process Driven Support
• Technological Investments
• Reporting Analytics
Customer Support
12. WHO ARE SIPCOM?About SIPCOM
Employee
calls toll-free
or XXXX
extension for help
Employee
sends email to
Help desk
Employee submits
on-line help form
from
customer intranet
Level 1 analyst
obtains
all required info
Level 1 analyst
confirms config,
checks KB,
performs basic
troubleshooting
Ticket
Resolvedat
Level 1
Verify Customer
satisfaction
Close ticket with
resolution code/detail
Yes
Ticket is opened, Cat.
Code determined and
assigned to Level 1
Level 1
provides customer
with ticket # and
estimated time to contact
No
Level 1/2 assigns
ticket to Level 2
ResolverGroup
Resolveracknowledges
ticket and
troubleshoots
Right
Resolver
Group?
No
Level 2 Analyst
reproduces problem
and assigns diagnosis
Level 2 Analyst
works on resolution and
regularly updates ticket
with current status
Ticket
Resolvedat
Level 2
Yes
No
Yes
Knowledge Base
Sample Help Desk Process
Metrics
Metrics
Metrics
Employee submits
request through
Portal
Sample Support Workflow
Customer Support
13. WHO ARE SIPCOM?About SIPCOM
• Pre-Sales Support
• Presales general enquiries (via call center/web/email)
• Customer Installation Options
• Managed provisioning
• Assistance with Enterprise provisioning
• Help Desk Support Post Installation
• End User level 1-2, 3-4 support
• Enterprise IT support
Roll-out Support
Resellers Support
14. WHO ARE SIPCOM?About SIPCOM System Integration
System Integration
• Comprehensive SI Capabilities for any
Customer Configuration
• Portal
• Contact Center
• Telephony
• Mobile Devices
15. About SIPCOM
200 users platform
25GB Mailbox
• OWA
• Mobility
• 2 GB Storage
• IM & Presence
• VoIP
• Conferencing
Our Bundles for resellers
• Platform integration
• Technical & sales training about the platform
• Training on support tier 1
• Support tier 2, 3 and 4
Products
Accessories
Services
2 Plantronics
Blackwire
2 Plantronics
Legend UC
Microsoft
Surface
Iphone 5
2 IP Phone
Avaya 1100
1 Speaker Calisto 620
Plantronics Bleutooth
19 750,00 $
• IM & Presence
• VoIP
• Conferencing
• Telephony
16. About SIPCOMConditions for resellers
• payment 100% in advance
• This platform is valid for one year
• Microsoft Licences - SPLA included for servers but not
for users
• Resellers agreement
• Additional users in the platform ( by 50 users)
• 30% discount in the pricelist for Plantronics accessories
17. About SIPCOM Additional pricelist
50 additional users/ 1 Year Price
Exchange 504 $
Lync 1 296 $
Lync with telephony 2 700 $
SharePoint 1008 $
