3. •Defining Communication
•
The imparting or interchange of thoughts, opinions,
or information by speech, writing, or signs.
•
Something imparted, interchanged, or transmitted.
•
A document or message imparting news, views,
information etc.
In an Organization:
It is the information flow that happens in an
organization but the flow of information has got
a structure , direction and process.
8. •The Structure and mode of organizational
communication
Horizontal / Lateral
Communication
Aims at: Task coordination
Problem solving
Information sharing
Conflict resolution
Vertical Communication
Upward Communication
Downward Communication
Diagonal Communication
9. •Barriers Faced
Not All Employees Being Kept Informed
The assumption that the usual modes of communication will send important
information to everyone (e.g., email that isn’t read by front-line workers).
The Right Information is Not Being Sent to the Right People
Top management is not engaging employees who have most of the customer
contact in the important decisions of the organization. Employees are not
getting important information to management.
Expectations are Not Clear
Many a times what is to be done is not clear
Employees Not Open with Each Other
Personal rivalry, issues, politics etc.
10. Language Barriers
Exist in forms of MTI’s and complete ignorance of regional linguistics
Lack of Feedback
Confirmation that information has been received or neglected is often not
done, leading to either repetition or further ignorance by sender.
New Hires
Common mechanical barriers
Faulty mechanical devices or general induced environmental noise pose
problems at times.
13. •Overcoming Barriers
Keep more forms of communication
For e.g. Along with e-mails, keep
notices on notice boards and update
those regularly.
Keep expectations clear
If you don’t understand, clarify with
peers, seniors. Remember Assumption
is the mother of all mess-ups
Correct information Transfer
Heavily based on human error, the only
way to ensure right information is sent
to the right place is to double check.
Resolve as many issues as possible
Managers and team leaders need to take
care of ongoing issues. As much as
possible try avoiding getting into office
politics
14. •Overcoming Barriers
Reduce effects of Mother tongue
influences and regional influences by
practicing correct pronunciations of
words.
New hires need the correct orientation
during the initial weeks of their new
jobs. This gives an early insight into the
current lingual ways and overcome
company specific jargons
Give feedback on a regular basis
It shows that you are making an effort
to listen and understand the speaker or
communicator.
Overcoming Mechanical barriers and
noise completely is impossible but can
be reduced greatly, Quiet environments
and regular servicing of equipments can
be done
17. •Don’ts
Don’t
assume that what you think is what you mean
Distrust
of communicator
Restrictive
Poor
communication
listening and retention
Don’t
assume everyone has heard and understood you the first time
Avoid
jumping to conclusions immediately