Enterprise Social Media – The hidden treasure #socbiz2012
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My presentation on Enterprise Social Media as a hidden treasure on #socbiz12 on May 15th in Rotterdam (socbiz.nl). Since the ROI (both direct cost savings as cognitive surplus) are rather obvious.
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Enterprise Social Media – The hidden treasure #socbiz2012
- 1. Enterprise Social Media – The hidden treasure
- 4. 2010 s Social 2000 s Mobile Revolution 1990 s Cloud 1980 s Desktop Computing Client/Server Cloud 1970 s Mini Computing Computing 1960 s Computing Mainframe Computing Data Business Process Web Mobile Social Management Logic Apps Automation Apps Apps Apps Apps Apps
- 8. Social tools a disruptive technology?
- 9. I see you’re wasting company time, would you like help with that?
- 10. Discovering your hidden treasure (calculation based on an organization of 1000 people)
- 12. Costs
- 14. Fees
- 15. Avg. €3 - €15 euro per user per month
- 16. 1000 x 15 x 12 = €180.000
- 17. Administration
- 18. 1 FTE per year
- 19. €50.000
- 20. Implementation
- 21. 4 FTE for three months
- 22. €50.000
- 23. Training
- 24. 2 trainers training 1000 people for 1 hour
- 25. €25.000 (employee time) + €50.000(trainers have to be paid)
- 26. Fees: 180.000 Adminstration: 50.000 Implementation: 50.000 Training: 75.000 Total: €355.000
- 28. Key Finding: People Invest Their Time Differently Transactional/Process Leader/Executive People Manager Knowledge Worker Execution Worker New Employee Administrative Assistant Contributor Networker Professional Track/SME Mobile Worker/Road Warrior Relationship Management/Decision Making Knowledge Work Collaboration Business Processes
- 29. Your Business Case (assuming an employee costs €25 per hour)
- 30. Decrease time to solution
- 31. 13 incidents per year 500 people affected For 1 hour per incident Save 33%
- 32. Solve the problem 500 x 0.33 x 13 x 25 = €53.625
- 34. 10 projects 10 people doing duplicate work 80 hours duplicate work per year per team
- 35. Solve the problem 10 x 80 x 9 x 25= €180.000
- 37. 20% of the employees are highly engaged Save 1 hour per week in productivity
- 38. Solve the problem 1000 x 0.20 x 1 x 40 x 25 = €200.000
- 40. 20% of the employees are less highly engaged Save 0.5 hour per week in productivity
- 41. Solve the problem 1000 x 0.20 x 0.5 x 40 x 25 = €100.000
- 42. Onboarding
- 43. Every year there is a 5% turnover in employees Onboarding takes 5 days Save 40% in onboarding
- 44. Solve the problem 1000 x 0.05 x 2 x 8 x 25 = €20.000
- 45. Meetings
- 46. 80% of the employees have meetings for 20% of their time Reduce 50% of the meetings Free up 30% of their time
- 47. Solve the problem 1000 x 0.8 x 8 x 0.3 x 25 = €48.000
- 48. Telephone
- 49. 600 people with an average of 4 conversations per day 3 minutes per conversation €0.01 costs per minute
- 50. Solve the problem 600 x 4 x 3 x 0.01 x 200= €14.400
- 51. Travel
- 52. 100 people have 4 meetings per month which requires travel 50% of the attendees have to travel Avg cost to travel is €50
- 53. Solve the problem 100 x 4 x 0.5 x 50 x 12 = €120.000
- 54. International travel Solve the problem 100 x 4 x 0.5 x 750 x 12 = €1.800.000
- 55. Decrease solution time: 53.625 Reduce duplicate work: 180.000 Improve productivity: 300.000 Onboarding: 20.000 Meetings: 48.000 Telephone: 14.400 Travel 120.000 Total: €736.025 Or €2.416.025 including international travel
- 56. Year 1 Costs: €355.000 Benefits €736.025 Positive return €481.025
- 57. Year 2 Costs: €230.000 Benefits €736.025 Positive return €506.025
- 58. We haven’t even talked about
- 65. Collaborating with your customers
- 66. Social as a job will disappear
- 67. Typist
- 68. Williamina Fleming (May 15, 1857 – May 21, 1911, standing) with her computers in the astronomy department at Harvard in the late 1800s, hired to carry out the mathematical calculations required to classify stars.
- 69. Social will be in every enterprise in the upcoming 5 years
- 70. With or without you Though with a solid and obvious business case