http://learning-from-the-future.blogspot.com

1. Deep Listening

3. 70% of what a person
sees really comes from
the mind of the observer

4. Mental Models

5. Understanding Mental Models
• Deeply rooted or held pictures in our mind
(images, assumptions, generalisations & abstractions)
• It influences how we understand the world, our work &
how we take action
• Often we are not aware on the effect of mental models
on our behavior
• It limits us to familiar way of thinking

6. Ladder of Inference Take Action
Form Beliefs
Form Belief
Make conclusions
Make Assumptions
Add meaning to Data
Select Data
Observed Data
Extracted from works by C Argyris

7. Types of conversation Saying what they want to hear
• Empty phrases
• Polite
DOWNLOADING • Cautious
Talking Nice Autistic System
Saying what I think
DEBATING • Exchange of divergent views
Talking Tough • I am , my point of view
Adaptive System
Saying what we say & do
• from defending to enquiring into view points
DIALOGUE: • “I can change my point of view
Reflective Inquiry Self-Reflective System
Speaking from what is moving through
COLLECTIVE PRESENCE • Co-creating something new
• Presence of an emerging future whole
Generative Flow
Generative System
© 2004 C. O. Scharmer

8. Types of Listening
Reconfirming old opinion
Listening by Downloading
LISTENING # 1
& judgments
habits of judgment
From Habit
VOF
Precise listening: Open Mind Disconfirming new data
LISTENING # 2
noticing differences
From Outside
Emotional connection,
Open Heart
Empathic Listening Deep understanding, seeing
LISTENING # 3
through another person’s eye
From Within
VOJ Open Will
Connecting to the presence
LISTENING # 4
of an emerging future whole;
Generative Listening
From Source
Shift in identity:
(from the Future that wants to emerge)
Authentic Self
VOC
Collective-Sensing Collective-Presencing Collective-Creating
© 2004 C. O. Scharmer

9. N Process
1. Silencing others (Blinding)
2. Blaming (De-sensing, Arrogance)
3. Holding-on
4. Manipulating (excessive pride)
5. Abuse
6. Bullying / destroying

10. Economies of destruction
Shadow-Space of Social
Absencing Stuck in 1 Excessive pride
Holding-on self/will manipulating
Blaming others- Stuck in 1 Intrigue & disinform –
De-sensing / Arrogance Self delusion
World/us vs. Them
entrenching abusing
Pathology
Silencing other views – Stuck in 1 Harassing & bullying –
Not Seeing Aborting
Truth / View
blinding annihilating
Collective Collapse - Destroying
DOWNLOADING
Talking nice
N - Process

11. U-Process
Performing
DOWNLOADING
- Embodied Emergence
Talking nice
U-Space of Social Emergence
Debating & Tough Talk Brainstorming – Prototyping
“Open Mind”
- Seeing Creative emergence
suspension embodying
Economies of creation
Strategic Dialogue-
Dialogue – Inquire & reflect “Open Heart” Intentional emergence
- Sensing
- Crystallizing
Re-directing
enacting
Letting go “Open Will”
Letting come
PRESENCING
Connecting to Source
© 2004 C. O. Scharmer

12. Economies of destruction
Shadow-Space of Social
Absencing Stuck in 1 Excessive pride
Holding-on self/will manipulating
Stuck in 1 Intrigue & disinform
Blaming others
World/us vs. Them abusing
entrenching
Pathology
Silencing other views Stuck in 1 Harassing & bullying
blinding Truth / View annihilating
DOWNLOADING Collective Collapse
Performing: Embodied Emergence
Talking nice
U-Space of Social Emergence
Brainstorming –
Debating & Tough Talk “Open Mind”
Creative emergence
suspension
embodying
Economies of creation
Strategic Dialogue-
Dialogue – Inquire & reflect “Open Heart”
Intentional emergence
Re-directing
enacting
Letting go “Open Will”
Letting come
PRESENCING
Connecting to Source