1. Introduction to BPO and Tech Support

2. What is BPO? BPO is the process of hiring another company to handle business activities for you. Many of these BPO efforts involve offshoring -- hiring a company based in another country -- to do the work. India is a popular location for BPO activities. Various forms like KPO, LPO, ITES, Data Processing, RPO, BTO -- business transformation outsourcing etc.

3. How the process goes? Trapping the clients in India or Overseas for the projects. Promoting Self. Explaining the Concepts to the clients. Promoting self with proper negotiations. Sending proper promotions and explanations. Prospects and Feedback. Set the deadlines and phases. Implement it and Service.

4. TECHNICAL SUPPORT Technical Support means resolving issues related to the technical domain of products, it includes LIVE CHAT- real time, round the clock assistanceEMAIL SUPPORT– answer all your clients' queries TICKET MANAGEMENT– effortless, effective business monitoringFORUM MANAGEMENT– discuss all matters.

5. Technical issues require technical expertise – both in software and hardware, and a commitment to be available round the clock. Outsourcing offshore Technical Support certainly requires a great deal of teamwork and utmost professionalism. In plain words, it needs highly skilled and dedicated personnel to take care of all your clients' computer related queries.

6. Ways to give good tech support… Don’t patronize- Have Patience to solve the respected query. Don’t give the answer before the person looking for help – The imagination may be wrong. Listen to people. Treat other as you would like to be treated. Make yourself available.

7. Thank You…