Avaya IP Office Demo V4 2

Avaya Company Overview ,[object Object],[object Object],[object Object],#1 Worldwide in IP Telephony #1 Worldwide in Voice Unified Messaging #1 Worldwide in Call Centres 1869 1876 1899 1925 1996 1947 2000 90% of FORTUNE 500® rely on Avaya - 1 million global customers

IP Office – Driving Intelligent Communications in SMB Flagship IP Product for Small and Medium Size Businesses Worldwide ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Fiscal Year Over 130,000 Systems Installed! Over 4 Million Users Worldwide! According to Canalys Q107 report, Avaya has #2 market share worldwide in the <100 employee segment (8%). We’re second only to NEC, which is a commodity player.* *Source : Canalys, Worldwide Unified Communications Call Control Market, Dec 2007 Shipped so far

IP Office 412 Up to 360 extensions, 4 E1 trunks, BRI, Analogue and SIP Trunks IP Office 500 Up to 272 extensions, 8 E1 trunks, BRI, Analogue and SIP Trunks IP Office Platform Models

Avaya IP Office 500 ,[object Object],[object Object],[object Object],[object Object],[object Object]

Add On Applications Phone Manager Unified Messaging SoftConsole VoiceMail Pro Manager Queue Manager Conferencing Compact Contact Center Campaign Manager System Status

A Voice Communications Solution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],IP Terminal Digital Terminal Wireless Terminal VoiceMail Pro ISDN Analog IP SIP

IP Office Solution Schematic POTs Fax Digital Voicemail Client PC Or Softphone IP Phone Homeworker IP DECT Outside Lines Mobility PSTN INTERNET

Avaya IP Office Handsets Digital TDM Handsets (54xx Series) IP Handsets (56xx Series) IP DECT Wireless (37xx Series) ,[object Object],[object Object],[object Object],5402 5410 5420 5621 5602 5610 3711 3701 EU24: Expansion module for 2420, 4620, 5420,5620 4625- Colour Display IP Softphone Phone Manager Pro

New Range of IP Telephones ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Desktop Communications Solutions ,[object Object],[object Object],[object Object],[object Object]

IP DECT with IP Office ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Roaming between Offices DECT 3701/ 3711 Phone Ethernet Mobility Management Handover IP DECT RFP Extension Twinning WAN IP

Mobility Features ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],IP Office Calls diverted out of the office Public Network On the Move Cell / Mobile phone DTMF User answers call on his Mobile/Cell phone Office Phone shows Busy for user

Phone Manager Pro Telecommuter mode Phone Manager Pro on a remote workers laptop uses IP VPN to communicate with IP Office Calls are automatically routed over PSTN to remote phone but all outgoing calls are initiated from IP Office One Number for ingoing and outgoing calls Expensive QoS network no longer required (no Voice over IP) ,[object Object],[object Object],[object Object],[object Object],Key Business Benefits IP Office Calls diverted out of the office Internet Voice Data & Call Control Public Network

“ SIP Services” Are Accessible Now With IP Office ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

IP Office as a Messaging Solution

IP Office Messaging Options ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

VoiceMail Pro Standard Capabilities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Simplifying Message Handling with Visual Voice ,[object Object],[object Object],[object Object],[object Object],5410/5420 4610/20/21/25 5620/5621 5610 2410/20 1708/1716 Available on

Enhance Employee Productivity IP Office VoiceMail Pro – “Listen To Email” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Network Email alert/message on the road Email alert or message at home ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],VoiceMail Pro answers the call on no answer ,[object Object],[object Object],[object Object],Key Business Benefits VoiceMail Pro Network Incoming Call

Applications - VoiceMail Pro UMS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Small Community Networking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Small Community Networking between IP Office sites IP ,[object Object],[object Object],Benefits – Improved Business Efficiency

Advanced Multi Site Networking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Up to 500 users across 16 IP Office sites Only Avaya Multi-site Hot Desking On IP, Digital or Analog Sets IP

IP Office as a Conferencing Solution

IP Office Conferencing ,[object Object],[object Object],[object Object],VoiceMail Pro New York Office Sales Director Purchasing Manager London Office Supplier Mobile Worker Home Worker Please enter your PIN code ISDN T1 / E1 / IP

Power Conferencing - Web Collaboration

IP Office as a Contact Center Platform

Compact Contact Center (CCC) PC Wallboards Advanced Call Distribution Management by Exception Real-Time Agent Management Wallboard Management Queue Management Real-Time Tracking & Analysis Standard Report Templates Real-Time System Management Campaign Manager IVR Queue Management & Recording

IP Office Management & Administration

User Friendly Management & Administration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What’s Possible ? HQ CTI Software Computer Computer Computer Exchange Server VM  E-mail Outlook Integration Call Recording CRM Hunt Groups Automatic Call Distribution & Queueing IP Trunking IP phones Computer Network Switch Branch Office Hot Desk User Logoff Hot Desk User LogOn Conferencing Centralized Voicemail 0800 Auto Attend IVR Centralized Reception Centralized Management Call Reporting Remote Office Worker VPN PSTN PABX For local access Customer Example of VoIP using Least Cost Route. Call from HQ to branch Example of customer call being answered at HQ and being transferred to branch office Mobile Twinning VM Alerts Remote Access VM Single Number PSTN BRI / PRI Analogue Fax Analogue Phones Digital Phones IP Phones Only when required PABX

Delivering Intelligent Communications to Small and Midsize Businesses Avaya IP Office Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Avaya IP Office Demo V4 2

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Avaya IP Office Demo V4 2

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