Contenu connexe Plus de Sallie Burnett (20) Top Tips For Understanding What Customers Want2. What makes consumers repeatedly choose one business over the others
Loyalty
© 2013 Customer Insight Group
Website: www.customerinsightgroup.com
Phone: 303.422.9758
3. To earn a customer’s devotion, a business must learn to anticipate
and exceed its customers’ expectations.
© 2013 Customer Insight Group
Website: www.customerinsightgroup.com
Phone: 303.422.9758
4. Customer Centric Marketing:
a 180-degree turn from volume-based communication strategies to focus on
leveraging customer insights to target and acquire more profitable customers, keep
them coming back and even increase the amount of money they spend.
© 2013 Customer Insight Group
Website: www.customerinsightgroup.com
Phone: 303.422.9758
5. According to Jupiter Research, well-executed loyalty programs
Boost Bottom Lines by 25 – 90%.
© 2013 Customer Insight Group
Website: www.customerinsightgroup.com
Phone: 303.422.9758
6. Did you know…
It’s
5 times cheaper to KEEP existing
customers than to win new ones.
© 2013 Customer Insight Group
Website: www.customerinsightgroup.com
Phone: 303.422.9758
7. Did you know…
A loyal customer is worth MORE,
shops MORE often and
spends MORE money.
© 2013 Customer Insight Group
Website: www.customerinsightgroup.com
Phone: 303.422.9758
8. Did you know…
Happy customers relay their experiences to friends,
a trusted and invaluable referral system.
© 2013 Customer Insight Group
Website: www.customerinsightgroup.com
Phone: 303.422.9758
9. Show customers you’ve got what they – as individuals – need so
they won’t even consider seeking it elsewhere.
Make it easy and natural for them to come to you, every time.
© 2013 Customer Insight Group
Website: www.customerinsightgroup.com
Phone: 303.422.9758
10. DON’Tmake customers
DO
make customers partners in
advertising targets your successful business.
© 2013 Customer Insight Group
Website: www.customerinsightgroup.com
Phone: 303.422.9758
11. About Us
Customer Relationships – Engage. Keep. Grow.
Customer Insight Group is a strategic marketing company that uses
customer information to help its clients engage in successful and
profitable long-term relationships with each and every customer.
Loyalty Marketing & Social Media Marketing Services:
• Strategy
• Design
• Implementation
• Program Management
• Program Refinement
© 2013 Customer Insight Group
Website: www.customerinsightgroup.com
Phone: 303.422.9758
12. Free Loyalty Report
Check out Customer Insight Group’s FREE Loyalty Report!
http://www.customerinsightgroup.com/white_papers/brochure_loyaltyreport_2011.pdf
© 2013 Customer Insight Group
Website: www.customerinsightgroup.com
Phone: 303.422.9758
13. Connect With Us
www.customerinsightgroup.com
linkedin.com/company/customer-insight-group-inc
twitter.com/sallieburnett
facebook.com/customerinsightgroup
customerinsightgroup.com/rss-feed/
info@customerinsightgroup.com
© 2013 Customer Insight Group
Website: www.customerinsightgroup.com
Phone: 303.422.9758