Contenu connexe Similaire à IT-as-a-Service (ITaaS) - The New Business Model for IT (20) IT-as-a-Service (ITaaS) - The New Business Model for IT1. ITaaS – The New Business Model for IT
Cloud Connect Chicago | Cloud IT Executive Summit
22 October 2013
2. Introduction to Leverhawk
Advisory Council
Service Areas
• Boutique consulting and
advisory services firm
ITaaS / Service Provider
Transformation
• Cloud, DevOps, big data
and other Next Gen IT
models
• Strategic, organizational and
operational issues
• Skill sets and domain
expertise
– Business and IT
– Next Gen and Legacy
Client Impact
Business Transformation
Objectivity
Alistair Croll
• CloudOps, BitCurrent, Year
One Labs, Coradiant (BMC)
Dave Roberts
• BMC, ServiceMesh, Inkra
Networks
Mark Thiele
• Switch, ServiceMesh,
VMware, Gilead
Cloud Program
Management
|
Brian Butte
• AT&T, PwC, IBM, EDS
Joe Weinman
• Telx, AT&T, HP, Bell Labs
|
Proprietary & Confidential. © 2013, Leverhawk, LLC.
Trusted Advisor
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3. Not Another Acronym…
Before You Head for the Exits…
ITaaS is Not Another Cloud Delivery Model !!!
Proprietary & Confidential. © 2013, Leverhawk, LLC.
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4. How Enterprise IT Has Allocated Resources…
Centralized, Top Down
Planning …
Limited User Choice!
• No Competition
• Captive Buyers
• Cost Plus Pricing
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5. The Traditional Enterprise IT Delivery Model
The Process
Traditional IT Model
BU
BU
BU
• Lack of user control
Request Management /
Ticketing
Rqmnts
Analysis
Infra
Dev
Test
The Results
Solution
PMO
Deploy
• Long lead times for
new solutions
(months / years)
• Large upfront capital
investments
IT Operations
Proprietary & Confidential. © 2013, Leverhawk, LLC.
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6. Corporate IT Now Has Competition !!!!
As a Result of Public Cloud
Services…
The “Wall” Has
Now Fallen!
Proprietary & Confidential. © 2013, Leverhawk, LLC.
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7. Key Success Patterns Are Emerging
Cloud Value Creation Path
Improved
Productivity
Business
Impact
Services Characteristics
• Self-serve – offer users or developers
the ability to auto provision new
services
Faster Timeto-Market
• Standardized – provide simplified, but
constrained choices around process,
services, or configurations.
Innovation
Asset Utilization Improvements
• Responsive – aligned with customer
needs and drive bottom-up, “viral”
adoption.
Proprietary & Confidential. © 2013, Leverhawk, LLC.
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8. IT-as-a-Service: The New IT Operating Model
The ITaaS Approach
Next Gen ITaaS Service Provider Model
BU
BU
User Freedom and Choice!
BU
Self-Serve
Services Storefront
Service Catalog
Order /
Billing
Vendor
Mgmt
Chargeback
Solutions Factory
Fulfillment
SaaS
PaaS
IaaS
Governance
Operations
SaaS
PaaS
IaaS
Legacy
Service Monitoring and Testing
• 80% reduction in time-to-market
• 100% improvement in productivity
• 50% higher asset utilization
Proprietary & Confidential. © 2013, Leverhawk, LLC.
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9. ITaaS Transformation Challenges
Approach - Old Models Don’t Work
• Too rigid and inflexible
• Infrastructure focused
• ITIL / ITSM not directly extensible
ITaaS
Transformation
Challenges
Control - The Train Has Left the Station
• Business driving transformation
• User and developer led
• Decentralized, but effective
Skills - IT Needs to Learn New Tricks
• Sales and marketing
• Product /service management
• Demand and capacity management
Proprietary & Confidential. © 2013, Leverhawk, LLC.
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10. IT Is Now A Competitive Service Provider
New Enterprise IT Skills Required
Sales
Marketing
Product
Management
Services
and Support
• Needs
assessment
• Market
requirements
• Service
requirements
• Demand forecasting
and management
• Solutioning
• Positioning and
messaging
• Offer design and
packaging
• Capacity planning
• Financial showback /
chargeback
• Communications • Competitive
/ PR
analysis
• Pricing strategy
• Alliances and
partnerships
Proprietary & Confidential. © 2013, Leverhawk, LLC.
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11. A New Approach for ITaaS Transformation
Required Approach
Outcomes
Iterative
Objective
Build a successful
foundation for
long-term,
iterative ITaaS
transformation.
• Incremental
• Learn by doing
• Responsive
Flexible
• Aligned with priorities
• Multiple “on-ramps”
• Minimal disruption
Collaborative
• Users and developers
• Needs focused
• Continuous
Proprietary & Confidential. © 2013, Leverhawk, LLC.
• Engage with the business on a
proactive, services-focused
basis instead of a reactive,
silo-centric fashion.
• Provide a self-serve catalog
with standard offerings to
accelerate business
experimentation, innovation.
• Offer fine-grained pricing for
resources that is comparable
with external providers.
• Develop competencies and
capabilities for service
management and delivery
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12. 5 Practical Steps To Getting Started on ITaaS
① Pick a Subset
of Services
• Hybrid IaaS
(Public / Private)
• Public Cloud SaaS
Services
• Legacy / Virtualized
② Define Service
Offerings
• Offer Definitions
• Platforms
• Configurations
• Support
• SLAs
③ Determine
Service Pricing
④ Define Policies
and Governance
• Accurate TCO
• Financial
transparency
• Desired behaviors
and incentives
• User provisioning and
access / usage
• Showback or
chargeback model
• Security / compliance
• Others
⑤ Incubate
Organization
|
Operations
|
Proprietary & Confidential. © 2013, Leverhawk, LLC.
Tools
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13. Leverhawk ITaaS Transformation Services
Service Modules
Next Gen IT Transformation
Foundational Modules
Flexible
• Answers “who, what and how”
• Identifies core requirements
• Provide transformation
frameworks and “first principles “
|
Iterative
|
Rapid time –to-value
Strategy Development
( 4-6 weeks)
Service Portfolio Design
( 6-8 weeks)
Transformation Modules
• Address highest priority
transformation issues
• Independent, standalone modules
• Enable incremental approach to
transformation
Business
Assessment
(4-6 weeks)
DevOps
Accelerator
(4-6 weeks)
External
Services
Management
Hybrid
Services
Management
(3-4 weeks)
(6-8 weeks)
Organization
Assessment
(4-6 weeks)
Portfolio Assessment
Educational Modules
(4-8 weeks)
• Provides a common language for
internal communication
• Elevates internal IQ around
opportunity recognition
Platform and Tools Assessment
(4-6 weeks)
Education and Awareness
(Half and full day workshops)
Proprietary & Confidential. © 2013, Leverhawk, LLC.
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14. Leverhawk IaaS Services QuickStart
QuickStart Approach
Leverhawk Infrastructure
Services QuickStart Program
• Provides clients a starting point
for delivering hybrid IaaS via a
new ITaaS operating model.
• Enables foundational capabilities
in a matter of weeks.
• Based on Leverhawk tools,
methodologies and approaches
• Define target private and public
cloud services
• Evaluate and select cloud IaaS
vendors and initial workload(s)
• Identify pricing, SLAs and support
levels associated with offerings
• Define initial processes and
governance models
• Implement services in service
catalog or ITSM platform.
Proprietary & Confidential. © 2013, Leverhawk, LLC.
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15. For More Information…
2 Stay Connected:
1 Contact Us:
Scott Bils
scott@leverhawk.com
512-550-0207 (m)
Skype: scottbils
@sbils
leverhawk.com
@Leverhawk
Leverhawk
Leverhawk
Group
Thank You For Your Time!
Proprietary & Confidential. © 2013, Leverhawk, LLC.
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