A simple breakdown of components for understanding and / or improving trust level at interpersonal level.

1. Trust
Sébastien Cobut

2. Trust is
getting eroded

7. Insert Text

8. Insert Text

11. Where are we heading to?

12. The power of visual contact - Exercise

13. How long does it
takes to form a
1st impression?

14. 100
millisecondes

15. 2 responses in
100 millisecondes
Do I Respect? Do I Trust?
Skills related Reliability

16. Trust Equation

17. T =
Trust equation
C + R + I
SO

18. T =
C + R + I
SO
Credibility Reliability Intimacy
Self
Orientation

19. Credibility Knowledge (rational)
Reliability
+
Actions (rational)
Intimicy
+
Authenticity (emotional)
Self
Orientation
Own agenda - Egocentrism
(emotional & rational)

21. Credibility The Truth, simply
We can’t master everything
Reliability
+
Under promise, over deliver
Intimacy
+
Attention for people &
confidentiality
Self
Orientation
Empathy
“You can’t really understand another person’s
experience until you’ve walked a mile in their shoes.”

22. « La grandeur d’un métier est peut-être,
avant tout, d’unir des hommes.
Il n’est qu’un luxe véritable, et c’est celui
des relations humaines »
Antoine de Saint-Exupery