HSE Work-Related Stress and How to Manage It
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While some stress is good to help drive business excellence, too much stress can have the opposite effect. There are individual variabilities of performance based on experience, education, training, and other psychosocial issues. Understanding stress and how to cope is very important tool. We explore the concerns of workplace stress and stress withing interpersonal relationships.
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HSE Work-Related Stress and How to Manage It
- 1. Work-Related Stress and How to Manage It Edited by: Bernard L. Fontaine, Jr., CIH, CSP, FAIHA 1/30/2024 Presents
- 2. Stress is a major cause of sickness absence in the workplace and costs over £5 billion a year in Great Britain alone. It affects workers, families and colleagues by impacting their health but it impacts their employers by added costs to sickness absence, replacement staff, lost production, reputation and increased mishaps. Learn how to systematically implement an organizational procedure to manage work- related stress. HSE offers tools and resources to help businesses create safe and healthy workplaces. 1/30/2024 2
- 3. Agenda • Overview • Causes of stress at work • Signs of stress • Stress risk assessment • Help for workers’ stress at work 11/30/2024 3
- 4. Overview Seven areas of work which can effect stress levels. It should be managed properly like: • Demands • Control • Support • Relationships • Role • Change • Compensation 1/30/2024 4
- 5. Background Work-related stress, anxiety and depression are common, overlapping mental health problems burdened with major medical, occupational, institutional and societal implications. Current occupational health management is based on clinical and managerial guidelines and individual risk assessment. 1/30/2024 5
- 6. 1/30/2024 6 Vulnerable Populations • Communities of color • Racial and ethnic minorities • Households living below the poverty line • Indigenous people • Older adults • Women and underaged children • Workers experiencing homelessness • Workers with functional or access needs • Workers with mental health diagnoses • Workers taking psychotropic medications
- 7. Causes of Stress • Not able to cope with demands of their jobs • Unable to control how they do their work • Don't receive enough information or support • Trouble with relationships at work, or bullied • Don't understand role and responsibilities • Not engaged business is undergoing 11/30/2024 7
- 8. Signs of Stress 8 11/30/2024 Signs of stress in a team include: • Arguments • Higher staff turnover • More reports of stress • More sickness absence • Decreased performance • More complaints, and • Grievances
- 9. Signs of Worker Stress • Take more time off • Arrive for work later • More twitchy or nervous • Mood swings • Withdrawn • Loss of motivation, commitment and confidence • Increased emotional reactions – being more tearful, sensitive or aggressive 11/30/2024 9
- 10. 1/30/2024 Stress Risk Assessment Employers have a legal duty to protect workers from stress at work by doing a risk assessment and acting on it. You should assess the risk of stress, and its impact on mental and physical ill-health, in the same way as you assess other work-related health and safety risks. 10
- 11. 1/30/2024 Spotting Signs of Work-Related Stress • Feeling negative • Being indecisive • Feeling isolated or nervous • Being unable to concentrate • Eat more or less than usual • Smoke, drink or take drugs 'to cope’ • Difficulty sleeping 11
- 12. Management Resources • Trade union representative • Worker representative • Human Resources department • Worker assistance program/counselling service if your company has these • Mental health counselor • Physician 7/13/20XX Conference presentation 12
- 13. Personal Resources • Family friend or confidant • Barber shop, hair or nail salon • Club or local association • Religious organization 1/30/2024 13
- 14. Case Study This company bakes bespoke celebration cakes and has nine employees. Work can peak at particular times of year, e.g. there are more weddings in the summer which is also the time when more workers take leave. Several workers complained about feeling stressed due to the heavy demands and conflicting deadlines. The owner is concerned that workers may become ill and take time off work. This would put remaining workers under more pressure. The owner decided to do a stress risk assessment. 1/30/2024 14 Risk Assessment on Work-Related Stress in a Small Business
- 15. 1/30/2024 15 Work-Related Stress Risk Assessment
- 16. Case Study 1/30/2024 16 Risk Assessment on Work-Related Stress in a Small Business This company provides financial services and has 40 staff. Work can peak around deadlines and the end of the financial year. There is a history of stress-related ill health in the company, which prompted the office manager responsible for health and safety to do a stress risk assessment.
- 17. 1/30/2024 17 Work-Related Stress Risk Assessment
- 18. 1/30/2024 18
- 19. 1/30/2024 19
- 20. 1/30/2024 Cost of Work-Related Stress Research shows work-related stress has both direct and indirect costs: • Worker commitment to work • Performance and productivity • Staff performance and productivity • Attendance levels • Staff recruitment and retention • Accident rates • Customer satisfaction and timeliness • Organizational image and reputation • Potential litigation 20
- 21. “The most dangerous safety threat in industrial work might be mental health.” Rose Morrison 1/30/2024 21
Notes de l'éditeur
- Employers have a legal duty to protect workers from stress at work by doing a risk assessment and acting on it.
- Signs of stress - Stress is not an illness but it can make you ill. Recognizing the signs of stress will help employers to take steps to stop, lower and manage stress in their workplace. How to help: The earlier a problem is tackled the less impact it will have. If you think that a worker is having problems, encourage them to talk to someone, whether it’s their line manager, trade union representative, GP or their occupational health team.
- There are six main areas that can lead to work-related stress if they are not managed properly. These are: demands, control, support, relationships, role and change. For example, workers may say that they: are not able to cope with the demands of their jobs are unable to control the way they do their work don't receive enough information and support are having trouble with relationships at work, or are being bullied don't fully understand their role and responsibilities are not engaged when a business is undergoing change
- If workers start acting differently, it can be a sign they are stressed. Managers should look out for signs of stress in teams and workers. Think about whether the stress could be linked to work pressure. Acting early can reduce the impact of pressure and make it easier to reduce or remove the causes. If managers are worried that a worker is showing some of these signs, they should encourage them to see their GP. These signs can be symptoms of other conditions. If there is something wrong at work, and this has caused the problem, managers should take action.
- Signs of stress in a worker A change in the way someone acts can be a sign of stress, for example they may: take more time off arrive for work later be more twitchy or nervous A change in the way someone thinks or feels can also be a sign of stress, for example: mood swings being withdrawn loss of motivation, commitment and confidence increased emotional reactions – being more tearful, sensitive or aggressive
- Signs of stress - Stress is not an illness but it can make you ill. Recognizing the signs of stress will help employers to take steps to stop, lower and manage stress in their workplace. How to help: The earlier a problem is tackled the less impact it will have. If you think that a worker is having problems, encourage them to talk to someone, whether it’s their line manager, trade union representative, GP or their occupational health team.
- Spotting signs of stress If you are stressed you may notice changes in the way you think or feel, for example: Feeling negative Being indecisive Feeling isolated Feeling nervous Being unable to concentrate You may act differently, for example: Eat more or less than usual Smoke, drink or take drugs 'to cope’ Have difficulty sleeping