Start organizing, logging, & tracking your help tickets with Spiceworks Help Desk & User Portal!

1. An Introduction to
The Spiceworks Help Desk
& User Portal

2. Intro to Help Desk
• Why Use a Help Desk?
• Understanding Ticket Workflow
• Ticket Creation & Organization
• Working a Ticket in Spiceworks

3. Intro to The User Portal
• What is it, And Why Use it?
• Managing Communication - In & Out
• Setting Up Your User Portal
• Managing Your Content

4. Name that Quote:
If you ever need a helping hand, youʼll find one
at the end of your arm... as you grow older you
discover that you have two hands - one for
helping yourself, the other for helping others...
- Audrey
HepburnAmerican
Actress

5. Name that Quote:
You cannot help men permanentlyby
doing for them what they coulddo for
themselves.
- Abraham
Lincoln16th US
President

6. Name that Quote:
An integrated help desk solution isan imperative part
of any modern information system. It yields healthier
networks, happier users, and saner systems
administrators.
- Sir Winston
ChurchillBritish Prime
Minister

7. Hello.

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13. Ticket
Resolution

14. Ticket
Response
Collaboration
Change
Reporting
Resolution

15. How Tickets are Submitted
Admin
Email
User Portal
Help Desk