Brand Audit-TITAN

Great Lakes Institute of Management

A BRAND AUDIT PROJECT
ON
TITAN

FINAL REPORT
Submitted by:

Section B Group 13
Group Members:

Abhishek Palo (FT12403)

Himanshu Yadav (FT12431)

P Gouthem Karthik (FT12325)

S Kesavan (FT12224)

Srinivasrao Dhenuvukonda (FT12467)

Section B Group 13 Page 1


Table of Contents

History .................................................................................................................................. 3

Corporate information ........................................................................................................... 4

Product Related Attributes .................................................................................................... 4

Brand portfolio....................................................................................................................... 6

Communication, pricing and distribution ................................................................................ 6

Customer Knowledge ............................................................................................................ 7

Sources of Brand Equity ....................................................................................................... 8

CBBE Model for Titan Watches............................................................................................. 9

TITAN in various Brand Ratings .......................................................................................... 10

TITAN’s Brand’s Architecture.............................................................................................. 11

TITAN’s Brand Hierarchy Evaluation ................................................................................... 11

TITAN’s fit in a broader brand portfolio ................................................................................ 12

TITAN’s Growth strategy Assessment................................................................................. 12

Brand Awareness................................................................................................................ 14

Brand Attitude ..................................................................................................................... 15

Attitude- Product ................................................................................................................. 16

Level of Desire for the Brand............................................................................................... 17

Behavioural Tendencies ...................................................................................................... 18

Recommendations .............................................................................................................. 22

References ......................................................................................................................... 23



History

With presence in over 4 continents and 40 countries,$ 1.46 billion company, Titan is the
worlds fifth largest and India’s largest wrist watch manufacturer. Since its inception as JV
between Tata group and TIDCO in 1984, the company has grown to develop and offer Titan,
Octane, Regalia, Fastrack, Nebula, Raga Xylys brands in the wrist watch market and has
extended to jewellery and accessories market through the brand Tanishq in 1995 and more
recently has entered into eye wear by launching eye gear sunglasses and prescription
sunglasses. As market leaders with over 60% market share in domestic organized watch
markets, Titan has recently claimed to have manufactured the world’s slimmest watch –
Titan Edge through devotion to extensive R&D activities.

Titan had set up its first plant for the manufacture of analog electronic watches in the state
industries promotion corporation of Tamil Nadu at Hosur in the year 1984 and went on to get
into an collaboration agreement with France Ebauches for technical documentation and
assistance in procurement of equipment and materials. In the year 1991 a joint venture
Company along with Economic Development Council of Goa, Daman & Diu Ltd., in the name
of Titan Time Products, Ltd., was set up at Goa, for the manufacture of Electronic Circuit
Blocks. The name of the Company was changed from Titan Watches, Ltd. to Titan Industries
Ltd. in the year 1993, in view of the fact that the Company's products consisted of not only
watches but also jewellery. Since then the company has consistently captured new markets
and thrown out many existing players to capture market leadership in the domestic market
and markets abroad.



Corporate information

Some key changes in the history of corporate professionals profile include the induction of
Mr Jeyakodi as a director of the company in 2002 followed by resignation of Mr. Jacob
Curien in 2003. However the management was a given a boost by the appointment of Mr.
Harish Bhatt as Chief operating officer of watches and accessories division in the year 2006
followed by induction and then resignation of Mr. Sunil Palliwal as the board of director of
the company in 2007. However the following is the brief list of senior management team of
the Titan Industries as of 2011.

Name Designation
Susan Mathew Chairman / Chair Person
N Sundaradevan Director
Ishaat Hussain Director
T K Balaji Director
Vinita Bali Director
R Poornalingam Director
Name Designation
Bhaskar Bhat Managing Director
V Parthasarathy Director
N N Tata Director
C G Krishnadas Nair Director
Hema Ravichandar Director
Das Narayandas Independent Director

Product Related Attributes

All watches provide the time of day, giving at least the hour and minute, and usually the
second. Most also provide the current date, and often the day of the week as well. However,
many watches also provide a great deal of information beyond the basics of time and date.
Some watches include alarms. Other elaborate and more expensive watches, both pocket
and wrist models also incorporate striking mechanisms or repeater functions, so that the
wearer could learn the time by the sound emanating from the watch. This announcement or
striking feature is an essential characteristic of true clocks and distinguishes such watches
from ordinary timepieces. This feature is available on most digital watches.



A complicated watch has one or more functions beyond the basic function of displaying the
time and the date; such functionality is called complication. Two popular complications are
the chronograph complication, which is the ability of the watch movement to function as a
stopwatch, and the moon phase complication, which is a display of the lunar phase.

Other more expensive complications include Tourbillon, Perpetual calendar, Minute
repeater, and Equation of time. A truly complicated watch has many of these complications
at once. Some watches can both indicate the direction of Mecca and have alarms that can
be set for all daily prayer requirements. Among watch enthusiasts, complicated watches are
especially collectible. Some watches include a second 12-hour display for UTC (as Pontos
Grand Guichet GMT).

The similar-sounding terms chronograph and chronometer are often confused, although
they mean altogether different things. A chronograph has a stopwatch complication, as
explained above, while a chronometer watch has a high quality mechanical or a thermo-
compensated quartz movement that has been tested and certified to operate within a certain
standard of accuracy by the COSC (Contrôle Officiel Suisse des Chronomètres). The
concepts are different but not mutually exclusive; so a watch can be a chronograph, a
chronometer, both, or neither.

Many computerized wristwatches have been developed, but none have had long-term sales
success, because they have awkward user interfaces due to the tiny screens and buttons,
and a short battery life. As miniaturized electronics became cheaper, watches have been
developed containing calculators, tonometer, barometers, altimeters, a compass using both
hands to show the N/S direction, video games, digital cameras, key drives, GPS receivers
and cellular phones. In the early 1980s Seiko marketed a watch with a television in it. Such
watches have also had the reputation as unsightly and thus mainly geek toys. Several
companies have however attempted to develop a computer contained in a wristwatch.

Braille watches have analogue displays with raised bumps around the face to allow blind
users to tell the time. Their digital equivalents use synthesised speech to speak the time on
command.

Some key unique features of Titan are:

1) Distinct watches in Gold and Leather
2) Stylish watches in Gold and Precious metals
3) Contemporary watches in stainless steel to withstand rigors of daily life



4) Casual watches for youngsters and for outdoor use
5) Jewellery watches in 18 carat Gold, studded with Gems and coloured stones
6) Use of plastic dials for bold and contemporary design

Brand portfolio

Some of the most notable brands in the TITAN’s portfolio are

Titan Edge - World’s slimmest watch (at 3.45mm) that epitomizes the philosophy ‘less is
more’.
Titan Raga - a feminine and opulent accessory for today's affluent woman
Nebula - watches crafted with solid 18k gold and precious stones
Sonata - India's largest selling watch brand to suite the common man's wallet
Xylys - a Swiss-made, impeccably designed watch for the connoisseur and new age
achiever
Fastrack – watches created to accessories the trendy youth of today

The watch division also boasts of collections such as Automatic, Heritage, Nebula,
Orion, Raga, Zoop and series like Aviator, Octane and WWF.

Communication, pricing and distribution

Communication

Aamir khan is the brand ambassador for TITAN

Mahendra Sing Dhoni is the brand ambassador for SONATA.

Rani Mukherjee is the brand ambassador for Raga

Also Titan releases lot of advertising during festivals.

Pricing

Mass –INR 350-600

Popular-INR 600-900

Premium- INR 900-1500

Super premium-INR 1500-8000

Connoisseur segments –INR 8000- 150000



Distribution

The company has over 317 exclusive ‘World of Titan' showrooms and over 50 Fastrack
stores. It also has a large network of over 650 after-sales-service centres.

Customer Knowledge

TITAN has revolutionized the watch market by making quartz its watch and is the
unquestioned leader in the segment. Many consumers’ brand associations for TITAN were
“simple and stylish”, “Elegant”, “High Quality”. The mental map is given below for the TITAN
watches.

Image: Performance:
Time Ruggedness
Amazing Design Durability
Elegant
Simple and Stylish Sports:
Totally Inspiring, Talismanic, Amazing and Trendy
Nice Advanced Features
Remember the titans movie Digital
Watch
Power of TIME People:
Distinct sound of their advertisements High-Class
TITANS Fashion
Greek GOD Style

Performance Image

TITAN

People Sports

Negative



Sources of Brand Equity

The brand name “TITAN” is classical and is based on Greek mythology.

Brand Name:

Tagline: BE MORE. WHAT’S YOUR STYLE

Logo:
The pervasive blue-coloured Tata logo which was planned by the Wolff Olins consultancy
was given a modification to make it more Greek like , curbing the circle around to make a
base and giving it black and grey colour amalgamations and so the TITAN logo was born .
The logo represents indefiniteness.

Brand Meaning: Titan personifies anything of size, strength, or achievement.
Memorability: The name is very easy to recall and recognize
Likeability: The brand name is fundamentally expressive and cogent.
Transferable: The name Titan means achievement and anybody wearing a Titan is an
achiever is what is communicated. It can easily be applied across all product categories and
geographies.
Legal Protection: The brand name is legally protected in watches.
Slogan: “BE MORE”
Titan was launched in 1987 when watches were seldom stylish and catered to the basic
need of knowing the time. TITAN brought in the style concept and gradually built its brand
equity.
Jingle: Mozart’s Fifth Symphony
Titan has a typical signature tune taken from Mozart’s fifth symphony. TITAN pioneered the
concept of gifting watches and with the signature tune the watches caught the attention of
many.



Brand Associations: By being associated with Amir Khan, M.S. Dhoni, Rani Mukherjee it
has clearly communicated that this watch is the choice of Leaders.

CBBE Model for Titan Watches

Loyalty, Brand Loyalty
Resonance
Attachment,
(What about you & me?)
Sense of community

Brand Response
High Quality, Pride,
(What about you?)
Trustworthy, Status,
Judgement Feelings
Superior, likeable Social Approval

Reliable, Sturdy, Stylish and trendy, Brand Meaning

Long lasting or durable, No. of models, Colours, (What are you?)
Performance Segmented approach, Imagery
Chronographs, alarms,

Available in diff prices Huge no of outlets

Brand Identity
Brand Salience Wrist Watches
(Who are you?)
Pocket Watches

In the CBBE model, Titan is undoubtedly in the Resonance stage. People used Titan
watches over time and they seem quite satisfied and happy with their experience, which
explains the repeat purchases. Titan as a brand is extremely strong and also has delivered



its promise over the years. So, there is a sense of satisfaction/accomplishment when the
product is used, which in turn means Titan has connected extremely well with its target
audience through all its brands. Customers feel attached to Titan watches and hence exhibit
great loyalty towards it.

TITAN in various Brand Ratings

• In 2001, Indian consumers rated Titan as Most Admired Brand in India in a first ever
survey done by Brand Equity.
• In 2011, TITAN is ranked 73rd in Economic Times Brand Equity India’s Most Trusted
Brands.
• According to the Brand Trust Report, India Study, 2011, Titan is at no 10 among the
total of 16000 brands studied in the report.
• Titan brand won the “Most Valuable Brand in the State” award at the IIPM & The
Sunday Times STATE EXCELLENCE AWARD”
• Both Titan and Sonata feature in the Top 100 Brands-2009 in the Annual Survey
conducted by Economic Times. While Titan is ranked at Number 4, Sonata increase
their rank to 86. Titan is ranked number 1 in the consumer durables category.



TITAN’s Brand’s Architecture
Brand architecture goes beyond the visual/graphic naming relationship of brands and sub-
brands. It is about the overall experience created for your customer segments.

The Titan brand architecture comprises of several sub-brands:
• Titan Edge - world's slimmest watch based on the philosophy ‘less is more’,
• Titan Raga - feminine and sensuous accessory for today's woman,
• Nebula - crafted with solid 18k gold and precious stones.

Several other popular collections like Heritage, Aviator, Automatic, Regalia, Obaku, HTSE
also form a part of the Titan portfolio. Generally brand architecture comprises of two major
tiers. The top tier happens to be the corporate brand, TITAN and the second tier comprises
of “sub-brands”, Nebula, Heritage.

• Tier One focus: Companies that develop the corporate or parent brand as the
umbrella for overall products and services.
• Tier Two focus: Companies that primarily support their product/service brands.

A New Tier: One of the most innovative solutions is to create a new model that introduces a
new, third tier sitting between the parent and the product/service brands. This tier serves as
a platform for marketing efforts that is valuable from a number of perspectives. In the TITAN
portfolio of high premium watches, there seems to be a mismatch for the Tier two
approaches. TITAN corporate brand covers the Connoisseur segment watches but at the
same time these brands are on their own. A brand portraying the elegance is missing, which
might help TITAN to attract customers in that segment. TITAN which is basically known for
its product catering to semi premium segments, the high end segment requires more
branding and attention.

TITAN’s Brand Hierarchy Evaluation

The brand hierarchy of TITAN is apt. The core brand acts as the umbrella brand which
represents the institution as a whole. The sub brand identities of Nebula, Aviator, and
heritage are great and delivered their promise of elegance. The below diagram shows how
the brand has delivered, feeling of elegance and superiority right from the attribute level to



the highest level,. TITAN as a brand has been very conservative in approach but still has
managed to push itself as a sought after brand in the young generation.

Something Bigger
Elegant, Feeling
Superior

Emotional End Benefit

Socially Acceptable.

Functional Benefit

Durable

Attributes
Time, Good, Sharp
Colour
TITAN’s fit in a broader brand portfolio
The TITAN portfolio owns around 60% of domestic market share in organized watch market.
The TITAN brand has been extended to eye wear, which retails sunglasses under the fast
track brand. It has overall developed a sense of homely and indigenous product which has
mastered the latest technology and offers a wide range of products.

TITAN’s Growth strategy Assessment

Titan Industries Ltd has posted an increased sales turnover during the third quarter of the
fiscal by 40 per cent from Rs.105.85crore to Rs147.97crore in the current year while the



company's profit after tax has gone up by 28 per cent from Rs1.37crore to Rs1.96crore
During the nine month period, Titan's watch sales rose from 31.38 lakh pieces to 36.90 lakh
units marking a growth of 18 per cent, led by brands like Regalia, Raga, Fastback, Sonata
(plastic) and its newly launched Dash labels. The growth has been exceptionally great and is
attributed to the following factors.

• The Customer and Market Focus checks how the company determines customer
groups
• Strategic Planning criterion examines how the company develops strategic objectives
• The Information and Analysis criteria check whether the organisation has key metrics
in place
• The Human Resources Focus checks the appraisal system, the work environment
• Process management examines the product design, production and delivery process



Brand Awareness
The first brand characteristic that was investigated was Brand Awareness.
The information that was sought included.
1. The total extent of brand awareness
2. Which geographic group is most familiar with the brand
3. The degree to which the brand is easily recognized as distinct from competitors

The total extent of brand awareness:

Brand
Geography Awareness
South India 77.8%
North India 94.4%
West India 100.0%
East India 80.0%
Central India 50.0%
Total India 86.0%

Fig 1

60%
48%
50%
40% 30%
30%
20% 12%
8%
10% 2%
0%

Fig 2

TITAN brand awareness is seen as 86% on an overall India basis. West India has got
most (100%) brand awareness, followed by North India.

Figure 1 compares the three geographic groups that were analysed throughout the study
and
Identifies which geographic group is most familiar / least familiar with the brand. A chi square
test was applied to analyse whether there is a dependence of ‘geography’ (variable 1) on
‘familiarity with brand’ (variable 2).
The null hypothesis (H0) and alternative hypothesis (HI) for this test is:



H0: Geography is independent of familiarity with brand
HI: Geography is dependent on familiarity with brand

The results from the test gave a p-value (probability) of less than 0.05, which indicates that
there is enough statistical evidence to reject the null hypothesis. Therefore, geography does
have an influence on whether the respondent will be familiar with the brand.

Chi-Square Tests
Asp. Sig. (2-
Value d sided)
Pearson Chi- 5.033a 4 .004
Square
Likelihood Ratio 5.427 4 .006
N of Valid Cases 248

Brand Attitude

The second brand characteristic that was investigated was Attitude towards the TITAN
brand. Attitudes are usually measured with multi-attribute scales that are suitable for survey
research, such as a Liker scale.

1. Correlation Tests between “Geography” and Brand Attitude Variables
(Likeability, Quality, Attractive, Desirable & Superior)

Coefficients
Model Unstandardized Standardized
Coefficients Coefficients
B Std. Error Beta t Sig.
1 Constant .240 1.046 .230 .019
Likeability -.381 .341 -.230 -1.116 .021
Quality .698 .267 .483 2.609 .012
Attractive -.115 .272 -.086 -.421 .076
ness
Desire -.108 .267 -.094 -.407 .460
Superior .354 .285 .265 1.242 .221
a. Dependent Variable: Geography



2. Correlation Tests between “Gender” and Brand Attitude Variables (Likeability,
Quality, Attractive, Desirable & Superior).

Variables
Score d Sig.
Step 0 Variables Likeability .639 1 .024
Quality .250 1 .017
Attractiveness .462 1 .550
Desire .436 1 .039
Superior .518 1 .472
Overall Statistics .769 5 .979
Dependent Variable: Gender

Attitude- Product

1. Correlation Tests between “Geography” and Product Attitude Variables
(Interesting, beneficial, fond of, value for money, exceptional).

11

Model Standardized
Unstandardized Coefficients Coefficients

1 (Constant) -.265 1.222 -.217 .029

Interesting .416 .284 .317 1.466 .015
Beneficial .014 .301 .008 .048 .006

Fond of -.396 .245 -.333 -1.612 .015

Value for money .438 .258 .273 1.702 .006

Exceptional .126 .300 .094 .421 .076
a. Dependent Variable: Geography



2. Correlation Tests between “Income” and Product Attitude Variables
(Interesting, beneficial, fond of, value for money, exceptional)

Coefficients
Model Unstandardized Standardized
Coefficients Coefficients
1 (Constant) 3.271 1.935 1.690 .009
Interesting -.023 .449 -.012 -.050 .006
Beneficial .060 .477 .024 .126 .032
Fond of .026 .389 .015 .067 .042
Value for -.175 .408 -.075 -.429 .041
money
Exceptional -.074 .475 -.038 -.155 .078
a. Dependent Variable: Income bracket

Level of Desire for the Brand

The fourth brand characteristic that was investigated was the level of Desire for the TITAN
brand. The information sought included:
.1 The total extent of desire for the brand (fig 3)
.
Desire for the
%age
brand
Strongly desire 30%
Mild desire 52%
Somewhat desire 14%
Least desire 6%

.2 Which geography group has the most / least desire for the brand?

Whether there is a relationship between Desire for the Brand and Product Usage
H0: south Indian = north Indian = West Indian = µ East Indian = central Indian
HI: At least one of the means of these populations differs



The p-value for this test is 0.03, indicating that there is enough statistical evidence to reject
the Null hypothesis. It was found that there is a significant difference between the means of
the various geographic groups.

.3 Whether there is a relationship between Desire for the Brand and Product Usage

A one-way variance test was applied to determine whether there was a difference in the
means
Between those respondents who have used TITAN products and their level of desire for the
Brand. The null hypothesis and alternative hypothesis for this test is:

H0: Desire for the brand is not related to Usage of TITAN products
HI: Desire for the brand is related to Usage of TITAN products

The results of the test yielded a p-value of less than 0.01, which indicates that there is
enough Statistical evidence to reject the null hypothesis. The results indicate that the desire
of those Respondents who have used TITAN products is stronger.

Behavioural Tendencies
The fifth brand characteristic that was investigated was the specific Behavioural
Tendencies with regard to the usage / purchase of Titan products. The information that was
sought included:

• Which ethnic group is the majority user of Titan products?
• How many respondents have used TITAN products as well as products from category?

Comparison of the three geographic groups that were analysed throughout the study and
identifies which geographic group has the most positive usage behaviour of Titan products.
A chi square test was applied to analyse whether there is a dependence of ‘Geography’’
(variable 1) on ‘used Titan products’ (variable 2). The null hypothesis and alternative
hypothesis for this test are:

H0: Geography is independent of product usage
HI: Geography is dependent on product usage



The results of the test yielded a p-value of 0.046 which indicates that there is enough
statistical evidence to reject the null hypothesis. Therefore, ethnicity does have an influence
on whether the consumer has used any Titan products.

Value Proposition
The sixth, and final, brand characteristic that was investigated was the Value Proposition of
the brand. The information that was sought included:

• The ability to determine which ethnic group places the most / least emphasis on functional,
emotional and self-expressive benefits as sought by the brand / products. Only one test was
found to be statistically significant. The result of a one-way analysis of variance test of
‘geography’ (variable 1) and ‘functional benefits’ sought by the using the brand (variable 2).
The null and alternative hypotheses are as follows:

H0: µ south India = µ North India = µ west India = µ east India = µ central India
HI: At least one of the means of these populations differs

The p-value for this test is 0.01, indicating that there is enough statistical evidence to reject
the null hypothesis. After the Bonferroni adjustment and the post-hoc test, it was found that
there is a significant difference between the means of the various geographic groups.



Summary of the Statistically Significant Tests (α = 0.05)

Variable 2 Statistic Test
Brand Characteristic Variable1 employed p-value
Familiarity with
Chi-square
Brand awareness Geography brand 0.004
Geography Likeability 0.021
Geography Quality 0.012
Geography Attractive Linear regression 0.076
Geography Desire 0.46
Geography Superior 0.221
Brand attitude
Gender Likeability 0.024
Gender Quality 0.017
Gender Attractive Logistic regression 0.55
Gender Desire 0.039
Gender Superior 0.472
Geography Interesting 0.015
Geography Beneficial 0.006
Geography Fond of 0.015
Linear regression
Value for
0.006
Geography money
Geography Exceptional 0.076
Attitude -product
Income bracket Interesting 0.006
Income bracket Beneficial 0.032
Income bracket Fond of 0.042
Linear regression
Value for
0.041
Income bracket money
Income bracket Exceptional 0.078
Positive
towards the one way Anova
Desirability Geography brand 0.03
Preference to
one way Anova
Behavioural Geography the brand 0.01
Tendencies Loyalty to the
one way Anova
Geography brand 0.046
Emotional
one way Anova
Geography benefits 0.01
Value preposition
Self-expressive
one way Anova
Geography benefits 0.01



TITAN- BRAND EQUITY PYRAMID BASED EMPIRICAL RESEARCH



Recommendations

Statistical analysis suggested that Brand attitude parameters such as Attractiveness, Desire,
and Superiority are in significant factors for brand TITAN. This may be because of lot
attractive and better models available (according to consumer perception) due stiff
competitive branding by other Watch makers such as TIMEX, SWATCH & CITIZEN etc.
TITAN needs to reposition the branding activities by projecting “Superior” and “Desire” as
new brand elements. Particularly Male community has to be targeted for these elements.

Statistical analysis also suggests that the consumer perception on TITAN BRAND products
is not significant when it comes to the product attribute “Exceptional”. This shows the brand
uniqueness is deteriorating for TITAN brand. TITAN must redesign branding strategy to
reposition their products as unique to sustain the brand equity.

Again as we have statistical evidence to prove that geography has played a significant role in
contributing to the awareness of the brand, we can identify the geographical areas that are weak in
awareness and as India is an emerging market the volumes that can be generated by mere increase
in brand awareness in certain targeted areas can bring sales volume to the business. Also by knowing
where exactly the brand awareness is high, the company can afford to cut down upon its marketing
expenses in those segments.

As gender affects the brand attitude, the brand can be made to cater to women by stressing on
attributes like likeability quality and desire. Also with the luxury of the jewellery subdivisions like
Tanishq, titan can leverage the jewellery division’s brand names and collaborate with the watch
division and come up with integrated high end watches that can cater to high end women customers
and thereby increase profitability.

With the advent of Chinese, Japanese and Korean products in the domestic watch markets, a lot of
duplicate watches have been manufactured and sold at low cost. This phenomenon of duplicate
watches might seriously affect the revenues of TITAN. So company can introduce holograms or RFIDs
etc. and preserve and prevent their loyal customers and potential customers from getting beguiled
by the watch vendors.

Titan can exploit the rich cultural diversities of the domestic market and can address the cultural
needs of its customers by integrating its range of products/offerings specific to cultures/festivals etc.
A number of new variants can be introduced keeping in mind the cultural needs of the customers
and its range can be channelized to create a cultural identity for the customers.



The company can have tie-ups with schools and colleges across the country and can increase its
market penetration by recommending the educational institutions to offer their products to the new
students. Also the company must try to understand the emerging consumer needs in the young
generation and try to be updated and also some disruptive technological innovation like having a
radio tuner card in a watch, health monitor incorporated in a watch, having a speedometer, digital
camera etc. to stay abreast with the competition and maintain and grow market share.

Titan can extend into new markets like wallets, handbags, clothes etc. before any of its competitors
in this product category would enter and thereby increase its brand equity and develop long term
relationships with its customers.

References

1. http://www.trustadvisory.info/allindia.html
2. http://www.titanworld.com/country/in/the-titan-story
3. http://economictimes.indiatimes.com/topbrands.cms
4. http://www.trustadvisory.info/allindia.html
5. http://www.youtube.com/results?search_query=brand+titan+&aq=f
6. Strategic brand management, third edition, by Kevin lane Keller
7. http://www.infibeam.com/Watches/Titan.xhtml
8. http://www.managementparadise.com/tirthsoni/documents/535/
9. http://www.authorstream.com/Presentation/Hamid403-642094-product-and-brand-
managment/


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