The New Consumers

4. Things have changed PROACTIVE CONSUMER PRODUCER CONSUMER PROFESSIONAL CONSUMER PROGRESSIVE CONSUMER THAT IS MORE PROACTIVE, PASSIONATE AND POWERFUL

5. Shopping is no longer just about the product or service to be acquired.

6. To build trust and confidence, brands need to maintain open channels of communication regarding what they believe in and how they are behaving. Consumption Is More Multidimensional

8. The New Consumers Are Looking for Support from Their Brand Partners

10. People Feel Isolated and Crave Connections.

11. Smart brands will promote and facilitate interconnectivity between consumer and brand, consumer and consumer, consumer and the broader community, consumer and vital causes, and consumer and the natural world. It is essential to help build connections that give people a sense of community and shared purpose.

12. PAST: FIRST DECADE OF PROSUMERISM

13.

14. With the Internet, Prosumers have been able to find information faster and more widely than was possible in pre-digital days.

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16. PRESENT: CHANGING CHANNELS OF INFLUENCE

17. Serious news organizations now routinely feature interviews and opinions from people whom they describe simply as bloggers .

18. FUTURE: THE SECOND DECADE OF PROSUMERISM

19. They are more influential, more engaged, and more digitally savvy consumers than the majority who seek out new brands and experiences.

20.

21.

22. INDEPEDENCE EARLY ADOPTION INFLUENCE TRUST BRAND ENGAGEMENT

23. The five Prosumer types

24. UTILITARIAN “ getting things done efficiently and effectively, which means at a reasonable cost.”

25. ENTERTAINER “ I share online content that I find entertaining and humorous”

26. ADVOCATE “ I use social media to change the world for the better.”

27. CO-CREATOR “ They use social media to convey their thoughts and Opinions.”

28. COMPETITOR “ They use social media to convey their thoughts and Opinions.”

29. DAILY DIGITAL NEWS AND TRENDS!

31.

Notes de l'éditeur

Publications – newspapers, magazines, journals -> Radio and television -> Billboards -> Telephones -> Postal Service -> Face to face
New consumer : The 20th Century developed a world culture of hypersonsumerism. -Shopping became less about necessities than entertainment, status. -Accumulation rose to a level never seen before. -In US people need to rend storage house to store their unuseful stuff
In the emerging culture of mindful consumption, people want to feel good about their purchase decisions . The most successful brands will help consumers make the “right” choices by giving them practical and emotional incentives to do so . “Doing good” should feel good.
Alvin Toffler coined the term “Prosumers” in his 1980 book The Third Wave .
Prosumers typically make up about 15-20% of any group, and our research shows that what prosumers think now, other consumers will think anywhere from 6 to 18 months down the road; prosumers are ahead of the curve in their attitudes and behavior.
getting things done efficiently and effectively, which means at a reasonable cost. They regard social media as a tool that helps them achieve specific ends; social media gives them tangible benefits in terms of the amount of time, money, and effort they spend on understanding what they need to do, identifying the best way of doing it, and finding where to get what they want at the best price; “recommend a friend,” “bring along a buddy - just 12% of consumers!!!
where to find jokes and the latest funny clips – 29% of the consumers. opened up by interactive and social technologies: words, pictures, moving images, graphics, sounds = Evian’s “Rollerbabies” TV
19% - strong sense of what’s right and what’s wrong; Advocates are closest in their aims to marketing and PR professionals. They regard social media as a means to spread key ideas and messages, as shown by their high levels of agreement with the statement. They had plenty to say; both the volume of their comments, and the content, clearly illustrate distinctive Advocate attributes. They get fired up by big causes
19% - In the offline world of face-to-face interactions, they’re often introverted and shy, but online they can express and develop a more expansive side. Brands can earn the support of Co-Creators by connecting with them personally and by helping them connect with others - by personalizing and customizing products.
21% - the most egocentric - I’m the first to share the latest, most up-to-date online content.” what a brand can do for them and their desire to stand out above the crowd – they expect brands to compete with each other. They are motivated by status, but not necessarily by the status of money; it might be the status of being smarter or more adventurous or more up-to-date or more discerning. There are many ways to compete.

The New Consumers

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Notes de l'éditeur