1. Module Three:
Effective Listening Skills
With Kathy Bote’

2. Listening Facts
• We speak 300 words per minute
• We listen at 1,000 -1,200 words a minute.
t
• 70 – 90 % of what you say is screened out
• Recall less than 50 % of what was said
• Fewer than 2 % get formal training

3. Ineffective Listening
Frustration Conflicts
Time
Costs
t
Relationships
Money

4. Course Goals
Encourage
open
Use
Overcome communication
empathic
barriers
listening
Understand Make
Course effective
the listening
process Goals listening a
habit

6. LISTENING A POWERFUL TOOL FOR LEADERS
YOURS THEIRS
OTHER
REALITY

8. Upper left corner

9. Upper right corner

11. “The single biggest problem in
communication is the illusion
that it has taken place.”
George Bernard Shaw

12. Levels Ignoring
of
Listening Pretending
Selecting
Attending
Feeling

13. SIX BLOCKS TO LISTENING
Competing
Placating
Rehearsing
BLOCKS
TO
LISTENING
Combating
Dreaming
Advising Filtering

14. Steps to Empathic Listening
Prepare
Receive
Confirm

15. Prepare to Listen
◦ Eliminate distractions
◦ Make the conscious decision to listen
◦ Put ego aside
◦ Take notes

17. 5 Steps to Recieving
Be
attentive
Ask
Listen to
questions t….
content
Recieving
Show Listen for
attention emotion
(“hmm”…)

18. Confirm Understanding
Restate
1
Reflect
2
Add on
3

20. “We are what we
repeatedly do.
Excellence, then,
is not an act,
but a habit.”
— Aristotle
20

21. PRACTICE ACTIONS
1 2 3
Focus on one Practice the
Prepare to 5 receiving
person
listen steps
4 5 6
Follow with Document Repeat daily
4 confirming the outcome
steps

22. “Listening is so close
to loving, most people
don’t know the
difference.”
Jim Cairo

24. Module Three:
Effective Listening Skills
With Kathy Bote’