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Mastering Conflict
1. Mastering Conflict
Please find a seat with your team
(look for your team flag). If you don’t
know your team, talk to Jen.
April 5, 2013
2. IHMS Mission & Vision
Statements
Our Mission:
To provide for the academic success
of every student
Our Vision:
To ensure that every student learns
3. Teaming Meeting Norms
This is a safe place for teaming; all ideas are worth
consideration.
Please be respectful to those around you; avoid sidebar
conversations.
Use technology to enhance learning
online shopping = inappropriate
Taking notes = appropriate
Cell phones silenced = very appropriate
Your participation is needed; please engage in teaming
and put away classroom work
Everything we do here should reflect our commitment to
providing for the academic success of every student.
4. The Five Functions of a
Successful Team
Conflict
Trust
Mastering…
Building…
Based on The Five Dysfunctions of a Team by Patrick Lencioni
5. Team-Work
(aka Homework for Teams)
o What was your team goal from
our last meeting?
o Did your team complete your
goal?
o If so, GREAT! What did you
learn from it?
o If not, why not? What can
you do to have it completed
by the end of the day?
Conflict
Trust
6. Last Week – Building Trust
“By building trust, a team makes conflict
possible because team members do not
hesitate to engage in passionate and
sometimes emotional debate, knowing that
they will not be punished for saying
something that might otherwise be
interpreted as destructive or critical”.
- Patrick Lencioni
9. Teaming Meeting Norms
This is a safe place for teaming; all ideas are worth
consideration.
Please be respectful to those around you; avoid sidebar
conversations.
Use technology to enhance learning
online shopping = inappropriate
Taking notes = appropriate
Cell phones silenced = very appropriate
Your participation is needed; please engage in teaming
and put away classroom work
Everything we do here should reflect our commitment to
providing for the academic success of every student.
10. What are your team member’s
policies regarding late work,
absent work, ZAP work? What’s
similar? What differences exist?
Should they be the same for the
entire team? Why or why not?
Does it matter?
Team Discussion
11. The Five Functions of a
Successful Team
Conflict
Trust
Building…
The Five Dysfunctions of a Team by Patrick Lencioni
Mastering…
12. Teams that fear conflict…
Have boring meetings
Create environments where back-channel
politics and personal attacks thrive
Ignore controversial topics that are critical
to team success
Fail to tap into all the opinions and
perspectives of team members
Waste time and energy with posturing and
interpersonal risk management
The Five Dysfunctions of a Team by Patrick Lencioni
13. Teams that engage in conflict…
Have lively, interesting meetings
Extract and exploit the ideas of all team
members
Solve real problems quickly
Minimize politics
Put critical topics on the table for
discussion
The Five Dysfunctions of a Team by Patrick Lencioni
14. Team Discussion
How do you handle cheating in
the classroom? What are the
similarities and/or differences
between team members? Should
team members’ policies be
completely the same?
15. Team-Work
(aka Homework for Teams)
Common Tardy Policy
When is a student tardy?
What happens when a
student from your team is
tardy? What can you do to
encourage students to be on
time to class?
Results
Accountability
Commitment
Conflict
Trust