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Mastering Conflict
Please find a seat with your team
(look for your team flag). If you don’t
know your team, talk to Jen.
April 5, 2013
IHMS Mission & Vision
Statements
Our Mission:
To provide for the academic success
of every student
Our Vision:
To ensure that every student learns
Teaming Meeting Norms
 This is a safe place for teaming; all ideas are worth
consideration.
 Please be respectful to those around you; avoid sidebar
conversations.
 Use technology to enhance learning
 online shopping = inappropriate
 Taking notes = appropriate
 Cell phones silenced = very appropriate
 Your participation is needed; please engage in teaming
and put away classroom work
 Everything we do here should reflect our commitment to
providing for the academic success of every student.
The Five Functions of a
Successful Team
Conflict
Trust
Mastering…
Building…
Based on The Five Dysfunctions of a Team by Patrick Lencioni
Team-Work
(aka Homework for Teams)
o What was your team goal from
our last meeting?
o Did your team complete your
goal?
o If so, GREAT! What did you
learn from it?
o If not, why not? What can
you do to have it completed
by the end of the day?
Conflict
Trust
Last Week – Building Trust
“By building trust, a team makes conflict
possible because team members do not
hesitate to engage in passionate and
sometimes emotional debate, knowing that
they will not be punished for saying
something that might otherwise be
interpreted as destructive or critical”.
- Patrick Lencioni
Conflict in Movies
Movies vs. Meetings
Teaming Meeting Norms
 This is a safe place for teaming; all ideas are worth
consideration.
 Please be respectful to those around you; avoid sidebar
conversations.
 Use technology to enhance learning
 online shopping = inappropriate
 Taking notes = appropriate
 Cell phones silenced = very appropriate
 Your participation is needed; please engage in teaming
and put away classroom work
 Everything we do here should reflect our commitment to
providing for the academic success of every student.
What are your team member’s
policies regarding late work,
absent work, ZAP work? What’s
similar? What differences exist?
Should they be the same for the
entire team? Why or why not?
Does it matter?
Team Discussion
The Five Functions of a
Successful Team
Conflict
Trust
Building…
The Five Dysfunctions of a Team by Patrick Lencioni
Mastering…
Teams that fear conflict…
 Have boring meetings
 Create environments where back-channel
politics and personal attacks thrive
 Ignore controversial topics that are critical
to team success
 Fail to tap into all the opinions and
perspectives of team members
 Waste time and energy with posturing and
interpersonal risk management
The Five Dysfunctions of a Team by Patrick Lencioni
Teams that engage in conflict…
 Have lively, interesting meetings
 Extract and exploit the ideas of all team
members
 Solve real problems quickly
 Minimize politics
 Put critical topics on the table for
discussion
The Five Dysfunctions of a Team by Patrick Lencioni
Team Discussion
How do you handle cheating in
the classroom? What are the
similarities and/or differences
between team members? Should
team members’ policies be
completely the same?
Team-Work
(aka Homework for Teams)
Common Tardy Policy
When is a student tardy?
What happens when a
student from your team is
tardy? What can you do to
encourage students to be on
time to class?
Results
Accountability
Commitment
Conflict
Trust

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Mastering Conflict

  • 1. Mastering Conflict Please find a seat with your team (look for your team flag). If you don’t know your team, talk to Jen. April 5, 2013
  • 2. IHMS Mission & Vision Statements Our Mission: To provide for the academic success of every student Our Vision: To ensure that every student learns
  • 3. Teaming Meeting Norms  This is a safe place for teaming; all ideas are worth consideration.  Please be respectful to those around you; avoid sidebar conversations.  Use technology to enhance learning  online shopping = inappropriate  Taking notes = appropriate  Cell phones silenced = very appropriate  Your participation is needed; please engage in teaming and put away classroom work  Everything we do here should reflect our commitment to providing for the academic success of every student.
  • 4. The Five Functions of a Successful Team Conflict Trust Mastering… Building… Based on The Five Dysfunctions of a Team by Patrick Lencioni
  • 5. Team-Work (aka Homework for Teams) o What was your team goal from our last meeting? o Did your team complete your goal? o If so, GREAT! What did you learn from it? o If not, why not? What can you do to have it completed by the end of the day? Conflict Trust
  • 6. Last Week – Building Trust “By building trust, a team makes conflict possible because team members do not hesitate to engage in passionate and sometimes emotional debate, knowing that they will not be punished for saying something that might otherwise be interpreted as destructive or critical”. - Patrick Lencioni
  • 9. Teaming Meeting Norms  This is a safe place for teaming; all ideas are worth consideration.  Please be respectful to those around you; avoid sidebar conversations.  Use technology to enhance learning  online shopping = inappropriate  Taking notes = appropriate  Cell phones silenced = very appropriate  Your participation is needed; please engage in teaming and put away classroom work  Everything we do here should reflect our commitment to providing for the academic success of every student.
  • 10. What are your team member’s policies regarding late work, absent work, ZAP work? What’s similar? What differences exist? Should they be the same for the entire team? Why or why not? Does it matter? Team Discussion
  • 11. The Five Functions of a Successful Team Conflict Trust Building… The Five Dysfunctions of a Team by Patrick Lencioni Mastering…
  • 12. Teams that fear conflict…  Have boring meetings  Create environments where back-channel politics and personal attacks thrive  Ignore controversial topics that are critical to team success  Fail to tap into all the opinions and perspectives of team members  Waste time and energy with posturing and interpersonal risk management The Five Dysfunctions of a Team by Patrick Lencioni
  • 13. Teams that engage in conflict…  Have lively, interesting meetings  Extract and exploit the ideas of all team members  Solve real problems quickly  Minimize politics  Put critical topics on the table for discussion The Five Dysfunctions of a Team by Patrick Lencioni
  • 14. Team Discussion How do you handle cheating in the classroom? What are the similarities and/or differences between team members? Should team members’ policies be completely the same?
  • 15. Team-Work (aka Homework for Teams) Common Tardy Policy When is a student tardy? What happens when a student from your team is tardy? What can you do to encourage students to be on time to class? Results Accountability Commitment Conflict Trust