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esa unggul
1.
CUSTOMER RELATIONSHIP MANAGEMENT
MEDIA AND CHANNEL STRATEGY
2.
THE PROCESS OF
CRM
3.
Comparison
4.
THE MESSAGE
5.
CASE STUDY: VALUE
6.
7.
CASE STUDY
8.
Value Delivery
9.
Media and Channel
Sales Force Direct Mail Website Outlet Advertising Social Media Customer Centre
10.
DIRECT MAIL
11.
OUTLET
12.
Sales Force
13.
Customer Centre
14.
WEB
15.
Comparison
16.
17.
18.
19.
DISCUSS
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