Public and not-for-profit sector organizations are under tremendous pressure today. This presentation describes a way to deliver services better, faster and cheaper.
4. Better, Faster, Cheaper
Systems
• A group of interacting, interrelated, and
interdependent components that form a
complex and unified whole
• Not just technology
• Focus on aspects that can control
5. Better, Faster, Cheaper
Metrics
• That which gets measured gets improved
• Measures we use to gauge performance
• Often set by federal or state government
• Increasingly, by foundations
6. Better, Faster, Cheaper
Analytics
• Analysis and use of data to enable fact-
based decision making at every level of an
organization
• Is it possible to be ‘data rich’ and ‘data
poor’ at the same time?
10. Better, Faster, Cheaper
The Albany County Experience
Who
• Led by County Executive and staff
What
• Operational review of all programs/services
When
• 1st and 2nd quarter 2010
11. Better, Faster, Cheaper
The Albany County Experience (cont.)
Why
• Under fiscal and programmatic stress
• Thinning the soup makes for bad soup
• “Fuzzy” institutional knowledge
12. Better, Faster, Cheaper
The Albany County Experience (cont.)
How
• Kickoff meeting with County Executive and
Department Heads
• Individual meetings with County
Exec/Management & Budget and program
leaders
• Compilation of data
• Sharing with Legislature
13. Better, Faster, Cheaper
The Albany County Experience (cont.)
Findings- mandates operate on a continuum
• Shall/May
• Magnitude/Frequency
• Implementation Prescribed
14. Better, Faster, Cheaper
The Albany County Experience (cont.)
• Organization of the data
• Use of the data
• Work for other types of governments and
not-for-profits?
15. Better, Faster, Cheaper
The Albany County Experience (cont.)
If I had it to do over again …
Change Management- the personal side of
change
16. Better, Faster, Cheaper
Change Management- Prosci’s ADKAR® Model
(www.change-management.com)
• Awareness of the need for change
• Desire to participate and support the change
• Knowledge on how to change
• Ability to implement required skills and behaviors
• Reinforcement to sustain the change
17. Better, Faster, Cheaper
Five Levers of Change Management
• Communications Plan
• Sponsor Roadmap
• Coaching Plan
• Training Plan
• Resistance Management Plan