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Crisis Management Workshop
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Practical information for Companies and organizations on Crisis Management
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This is the most important presentation you may never need. Social media crises can and do occur, and companies must be prepared to respond swiftly and wisely. In this presentation drawn from his acclaimed social business book, the NOW Revolution, social strategist Jay Baer provides 4 pre-crisis planning keys, and 8 concrete steps for handling a social media crisis. Loaded with actionable tips and real-world social media crisis examples, this is a presentation you'll want to print and save.
8 Steps to Manage a Social Media Crisis
8 Steps to Manage a Social Media Crisis
Jay Baer
Profesor Netzley's speech on Crisis Communication in our Digital Media Class at SMU.
Crisis communication
Crisis communication
vokacovalucie
Presented at Ragan's Social Media for PR & Corporate Communications Conference at Disney World Feb 18, 2015
Before Disaster Strikes: Creating an Effective Crisis Communications Plan
Before Disaster Strikes: Creating an Effective Crisis Communications Plan
Sandra Fathi
Prepared for Sept. 24, 2014 presentation for Leadership Dublin
What to do when the media comes knocking: Crisis Communication Basics
What to do when the media comes knocking: Crisis Communication Basics
Brenda Jones
Chamber Small Business Leader Awards and Forum
Chamber Small Business Leader Awards and Forum
Stephanie Brown
With one of the freshest sets of examples of crises, from sad revelations about Jared / Subway and Bill Cosby, to constant feet-in-mouth celebrities Donald Trump and Paul Deen, to business upheavals like Reddit and United, Scott Monty presents some key takeaways and lessons on handling a crisis in the digital era.
Digital Crisis Communications: Case Studies and Tips - July 2015
Digital Crisis Communications: Case Studies and Tips - July 2015
Scott Monty
Every organization, regardless of size, will encounter a crisis at some point. Thankfully, not every organization will have to deal with one involving serious loss of life or injury. But every organization will encounter reputation issues with differing degrees of severity and impact. But no matter what the size of your business, the principles and processes for effective crisis communications in the social media age are the same. Our new guide outlines best practices for detecting and responding to a crisis, while also exploring: - What reputation monitoring actually means - How to identify a crisis, intelligently assess the damage, escalate and respond - Real-world crisis case studies from Boeing, the Beverly Hills Hotel, United Airlines, Marriott Hotel & Walmart/ASDA
Social Listening in Practice: Reputation & Crisis Monitoring
Social Listening in Practice: Reputation & Crisis Monitoring
Brandwatch
Counsel JAN15 - Eileen Archibald
Counsel JAN15 - Eileen Archibald
Eileen Archibald
Recommandé
This is the most important presentation you may never need. Social media crises can and do occur, and companies must be prepared to respond swiftly and wisely. In this presentation drawn from his acclaimed social business book, the NOW Revolution, social strategist Jay Baer provides 4 pre-crisis planning keys, and 8 concrete steps for handling a social media crisis. Loaded with actionable tips and real-world social media crisis examples, this is a presentation you'll want to print and save.
8 Steps to Manage a Social Media Crisis
8 Steps to Manage a Social Media Crisis
Jay Baer
Profesor Netzley's speech on Crisis Communication in our Digital Media Class at SMU.
Crisis communication
Crisis communication
vokacovalucie
Presented at Ragan's Social Media for PR & Corporate Communications Conference at Disney World Feb 18, 2015
Before Disaster Strikes: Creating an Effective Crisis Communications Plan
Before Disaster Strikes: Creating an Effective Crisis Communications Plan
Sandra Fathi
Prepared for Sept. 24, 2014 presentation for Leadership Dublin
What to do when the media comes knocking: Crisis Communication Basics
What to do when the media comes knocking: Crisis Communication Basics
Brenda Jones
Chamber Small Business Leader Awards and Forum
Chamber Small Business Leader Awards and Forum
Stephanie Brown
With one of the freshest sets of examples of crises, from sad revelations about Jared / Subway and Bill Cosby, to constant feet-in-mouth celebrities Donald Trump and Paul Deen, to business upheavals like Reddit and United, Scott Monty presents some key takeaways and lessons on handling a crisis in the digital era.
Digital Crisis Communications: Case Studies and Tips - July 2015
Digital Crisis Communications: Case Studies and Tips - July 2015
Scott Monty
Every organization, regardless of size, will encounter a crisis at some point. Thankfully, not every organization will have to deal with one involving serious loss of life or injury. But every organization will encounter reputation issues with differing degrees of severity and impact. But no matter what the size of your business, the principles and processes for effective crisis communications in the social media age are the same. Our new guide outlines best practices for detecting and responding to a crisis, while also exploring: - What reputation monitoring actually means - How to identify a crisis, intelligently assess the damage, escalate and respond - Real-world crisis case studies from Boeing, the Beverly Hills Hotel, United Airlines, Marriott Hotel & Walmart/ASDA
Social Listening in Practice: Reputation & Crisis Monitoring
Social Listening in Practice: Reputation & Crisis Monitoring
Brandwatch
Counsel JAN15 - Eileen Archibald
Counsel JAN15 - Eileen Archibald
Eileen Archibald
See some practical ways to monitor for crisis' on the web and for preparing and handling what could become your worst web nightmare
RUN - DCM - Digital Crisis Management
RUN - DCM - Digital Crisis Management
Scott K. Wilder
Back by popular demand. Overview of Crisis Management in Digital Space
Digital Crisis Management
Digital Crisis Management
Scott K. Wilder
In this presentation you will learn best practices in how to prepare for a social media crisis and utilize social media during a crisis.
Insights into Developing Your Social Media Crisis Management Plan
Insights into Developing Your Social Media Crisis Management Plan
Victoria Edwards
How does social media impact a crisis? How do you develop an action plan to respond? Get a practical guide from Heather Read, Program Manager of Social Media @ DuPont.
Social Media Crisis Management | MIT Short Course 2012
Social Media Crisis Management | MIT Short Course 2012
Heather Read
This document was created by an individual or individuals who submitted a proposal so he / she / they may present at the Office of Faith-Based and Community Initiative’s 2011 Conference on Service and Volunteerism (GCSV11). This proposal was approved by the Indiana Commission on Community Service and Volunteerism (ICCSV) and other community partners. Sharing this document is a courtesy extended by the OFBCI to conference attendees who may want to reference materials covered at the GCSV11, and the OFBCI in no way not responsible for specific content within.
Gcsv2011 crisis management-kelly young
Gcsv2011 crisis management-kelly young
Serve Indiana
Our CEO Abdelrahman Sleem speech talking about how to handle your crisis on social media and NewsJacking vs real time marketing tactics including different case studies.
NewsJacking Tactics & Social Media Crisis Management | imfnd
NewsJacking Tactics & Social Media Crisis Management | imfnd
Integrated Marketing Foundation
CIPR Social Summer - Social Media & Crisis Management - Simon Collister
CIPR Social Summer - Social Media & Crisis Management - Simon Collister
Chartered Institute of Public Relations
S&B's Megan Bykowski and Sarah discuss crisis communications through a social media lens.
SMB Madison - Crisis Communications Plans: Everyone Needs One
SMB Madison - Crisis Communications Plans: Everyone Needs One
Jenna Hillmer
Presented by Beverley Theresa of Top Draw at iMEDIA 2016. Don't let your business #failwhale in a social media disaster. This interactive session will give you the tools to create a social media crisis management strategy, how to execute it correctly and how to avoid being on the list of "Top 10 Social Media Disasters of 2016". Failing to plan is planning to fail. Review this slide deck if you: Want to create a social media crisis management strategy and demonstrate the benefits of having one for your business or clients. Want to learn from real world examples of social media disaster management and from companies doing crisis management right and from those that flopped hard. Want to learn how social media can be used as the the most valuable PR tool
Social Media in Times of Crisis
Social Media in Times of Crisis
Top Draw Inc.
Slides for class on the role of social media in contemporary crisis communication.
Social Media as a Crisis Communication Tool during the Icelandic Volcano Erup...
Social Media as a Crisis Communication Tool during the Icelandic Volcano Erup...
Corinne Weisgerber
A presentation on on how to respond to a crisis
Crisis media relations presentation
Crisis media relations presentation
Makacha David
Social Media And The Govt
Social Media And The Govt
kborgman
Organizational leaders and communicators face a daunting challenge in the face of a reputational crisis today. While none of the age-old fundamentals of communication have changed, the introduction of social channels to the mix has irrevocably changed the rules. In this session, online communication authority Shel Holtz will explain the impact of digital and social media on crisis communication, and help you learn how to... * Accommodate the new definition of "news" * Understand the role of the community manager during a crisis * Make the case for a corporate blog as a vehicle for instant response * Convince the Legal team that transparency will produce the best result * Develop asseets others can use to support your efforts * Apply the tried-and-true crisis principles to modern crisis situations Shel Holtz is principal of Holtz Communication + Technology, consulting with organizations on the use of online technology to support strategic communciation objectives. The author of six communications-themed books, Shel is a regular speaker at conferences and workshops. He blogs at http://blog.holtz.com and co-hosts the first and longest-running communications-focused podcast, "For Immediate Release," at http://www.forimmediaterelease.biz. Shel is a founding Fellow of the Society for New Communication Research and is a Fellow of the International Association of Business Communicators. Sponsored by Human 1.0
Marketing 2.0: Crisis Communications in the Social Media Era
Marketing 2.0: Crisis Communications in the Social Media Era
Human 1.0 Network
Firebelly Marketing's Duncan Alney presented Crisis Communication for Your Community at the 2010 Brainstorming Sessions in Dallas, TX.
Crisis Communication for Your Community
Crisis Communication for Your Community
Firebelly Marketing
Online Crisis Management + Case Studies - Elkottab Workshopز Please note that this presentation was designed to fit into a workshop, so not everything written in the slides, just headlines & less descriptions. If you wish to have more explanations please don't hesitate to contact me as shown on my profile here.
Online Crisis Management + Case Studies - Elkottab Workshop
Online Crisis Management + Case Studies - Elkottab Workshop
Ahmed Maher
How can social media be utilized in crisis communication? How should teams effectively respond to social media events that create a crisis? This presentation examines prevalent theories in social media and its role in crisis communication.
Social Media in Crisis Communication
Social Media in Crisis Communication
Barbie Koelker
A No-Nonsense Guide to Social Media & Crisis Communications for PR People
Social Media and Crisis Communications for PR People
Social Media and Crisis Communications for PR People
Paul Marsden
Presentation to Federal government officials on crisis communications and social media
Ottawa presentation
Ottawa presentation
Patrice Cloutier
How to Manage a Social Media Crisis explains how you can put a social media crisis management in place for your brand. Using real examples of why major brands got it wrong, this guide will explain just what you need to do to protect your brand's reputation on social media. Download the full whitepaper at www.stickyeyes.com/intelligence
How to Manage a Social Media Crisis
How to Manage a Social Media Crisis
Stickyeyes
This presentation pitched Johnson & Johnson to my portfolio management class. The class voted to accept the stock into the class\'s $100,000 investment portfolio.
Gallery Jnj
Gallery Jnj
cjgalls783
A PPT ON CASE STUDY OF JOHNSON AND JOHNSON TYLENOL CASE
Johnson and johnson
Johnson and johnson
nazlee ahmed
a
Tylenol poisoning
Tylenol poisoning
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Contenu connexe
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See some practical ways to monitor for crisis' on the web and for preparing and handling what could become your worst web nightmare
RUN - DCM - Digital Crisis Management
RUN - DCM - Digital Crisis Management
Scott K. Wilder
Back by popular demand. Overview of Crisis Management in Digital Space
Digital Crisis Management
Digital Crisis Management
Scott K. Wilder
In this presentation you will learn best practices in how to prepare for a social media crisis and utilize social media during a crisis.
Insights into Developing Your Social Media Crisis Management Plan
Insights into Developing Your Social Media Crisis Management Plan
Victoria Edwards
How does social media impact a crisis? How do you develop an action plan to respond? Get a practical guide from Heather Read, Program Manager of Social Media @ DuPont.
Social Media Crisis Management | MIT Short Course 2012
Social Media Crisis Management | MIT Short Course 2012
Heather Read
This document was created by an individual or individuals who submitted a proposal so he / she / they may present at the Office of Faith-Based and Community Initiative’s 2011 Conference on Service and Volunteerism (GCSV11). This proposal was approved by the Indiana Commission on Community Service and Volunteerism (ICCSV) and other community partners. Sharing this document is a courtesy extended by the OFBCI to conference attendees who may want to reference materials covered at the GCSV11, and the OFBCI in no way not responsible for specific content within.
Gcsv2011 crisis management-kelly young
Gcsv2011 crisis management-kelly young
Serve Indiana
Our CEO Abdelrahman Sleem speech talking about how to handle your crisis on social media and NewsJacking vs real time marketing tactics including different case studies.
NewsJacking Tactics & Social Media Crisis Management | imfnd
NewsJacking Tactics & Social Media Crisis Management | imfnd
Integrated Marketing Foundation
CIPR Social Summer - Social Media & Crisis Management - Simon Collister
CIPR Social Summer - Social Media & Crisis Management - Simon Collister
Chartered Institute of Public Relations
S&B's Megan Bykowski and Sarah discuss crisis communications through a social media lens.
SMB Madison - Crisis Communications Plans: Everyone Needs One
SMB Madison - Crisis Communications Plans: Everyone Needs One
Jenna Hillmer
Presented by Beverley Theresa of Top Draw at iMEDIA 2016. Don't let your business #failwhale in a social media disaster. This interactive session will give you the tools to create a social media crisis management strategy, how to execute it correctly and how to avoid being on the list of "Top 10 Social Media Disasters of 2016". Failing to plan is planning to fail. Review this slide deck if you: Want to create a social media crisis management strategy and demonstrate the benefits of having one for your business or clients. Want to learn from real world examples of social media disaster management and from companies doing crisis management right and from those that flopped hard. Want to learn how social media can be used as the the most valuable PR tool
Social Media in Times of Crisis
Social Media in Times of Crisis
Top Draw Inc.
Slides for class on the role of social media in contemporary crisis communication.
Social Media as a Crisis Communication Tool during the Icelandic Volcano Erup...
Social Media as a Crisis Communication Tool during the Icelandic Volcano Erup...
Corinne Weisgerber
A presentation on on how to respond to a crisis
Crisis media relations presentation
Crisis media relations presentation
Makacha David
Social Media And The Govt
Social Media And The Govt
kborgman
Organizational leaders and communicators face a daunting challenge in the face of a reputational crisis today. While none of the age-old fundamentals of communication have changed, the introduction of social channels to the mix has irrevocably changed the rules. In this session, online communication authority Shel Holtz will explain the impact of digital and social media on crisis communication, and help you learn how to... * Accommodate the new definition of "news" * Understand the role of the community manager during a crisis * Make the case for a corporate blog as a vehicle for instant response * Convince the Legal team that transparency will produce the best result * Develop asseets others can use to support your efforts * Apply the tried-and-true crisis principles to modern crisis situations Shel Holtz is principal of Holtz Communication + Technology, consulting with organizations on the use of online technology to support strategic communciation objectives. The author of six communications-themed books, Shel is a regular speaker at conferences and workshops. He blogs at http://blog.holtz.com and co-hosts the first and longest-running communications-focused podcast, "For Immediate Release," at http://www.forimmediaterelease.biz. Shel is a founding Fellow of the Society for New Communication Research and is a Fellow of the International Association of Business Communicators. Sponsored by Human 1.0
Marketing 2.0: Crisis Communications in the Social Media Era
Marketing 2.0: Crisis Communications in the Social Media Era
Human 1.0 Network
Firebelly Marketing's Duncan Alney presented Crisis Communication for Your Community at the 2010 Brainstorming Sessions in Dallas, TX.
Crisis Communication for Your Community
Crisis Communication for Your Community
Firebelly Marketing
Online Crisis Management + Case Studies - Elkottab Workshopز Please note that this presentation was designed to fit into a workshop, so not everything written in the slides, just headlines & less descriptions. If you wish to have more explanations please don't hesitate to contact me as shown on my profile here.
Online Crisis Management + Case Studies - Elkottab Workshop
Online Crisis Management + Case Studies - Elkottab Workshop
Ahmed Maher
How can social media be utilized in crisis communication? How should teams effectively respond to social media events that create a crisis? This presentation examines prevalent theories in social media and its role in crisis communication.
Social Media in Crisis Communication
Social Media in Crisis Communication
Barbie Koelker
A No-Nonsense Guide to Social Media & Crisis Communications for PR People
Social Media and Crisis Communications for PR People
Social Media and Crisis Communications for PR People
Paul Marsden
Presentation to Federal government officials on crisis communications and social media
Ottawa presentation
Ottawa presentation
Patrice Cloutier
How to Manage a Social Media Crisis explains how you can put a social media crisis management in place for your brand. Using real examples of why major brands got it wrong, this guide will explain just what you need to do to protect your brand's reputation on social media. Download the full whitepaper at www.stickyeyes.com/intelligence
How to Manage a Social Media Crisis
How to Manage a Social Media Crisis
Stickyeyes
Tendances
(19)
RUN - DCM - Digital Crisis Management
RUN - DCM - Digital Crisis Management
Digital Crisis Management
Digital Crisis Management
Insights into Developing Your Social Media Crisis Management Plan
Insights into Developing Your Social Media Crisis Management Plan
Social Media Crisis Management | MIT Short Course 2012
Social Media Crisis Management | MIT Short Course 2012
Gcsv2011 crisis management-kelly young
Gcsv2011 crisis management-kelly young
NewsJacking Tactics & Social Media Crisis Management | imfnd
NewsJacking Tactics & Social Media Crisis Management | imfnd
CIPR Social Summer - Social Media & Crisis Management - Simon Collister
CIPR Social Summer - Social Media & Crisis Management - Simon Collister
SMB Madison - Crisis Communications Plans: Everyone Needs One
SMB Madison - Crisis Communications Plans: Everyone Needs One
Social Media in Times of Crisis
Social Media in Times of Crisis
Social Media as a Crisis Communication Tool during the Icelandic Volcano Erup...
Social Media as a Crisis Communication Tool during the Icelandic Volcano Erup...
Crisis media relations presentation
Crisis media relations presentation
Social Media And The Govt
Social Media And The Govt
Marketing 2.0: Crisis Communications in the Social Media Era
Marketing 2.0: Crisis Communications in the Social Media Era
Crisis Communication for Your Community
Crisis Communication for Your Community
Online Crisis Management + Case Studies - Elkottab Workshop
Online Crisis Management + Case Studies - Elkottab Workshop
Social Media in Crisis Communication
Social Media in Crisis Communication
Social Media and Crisis Communications for PR People
Social Media and Crisis Communications for PR People
Ottawa presentation
Ottawa presentation
How to Manage a Social Media Crisis
How to Manage a Social Media Crisis
En vedette
This presentation pitched Johnson & Johnson to my portfolio management class. The class voted to accept the stock into the class\'s $100,000 investment portfolio.
Gallery Jnj
Gallery Jnj
cjgalls783
A PPT ON CASE STUDY OF JOHNSON AND JOHNSON TYLENOL CASE
Johnson and johnson
Johnson and johnson
nazlee ahmed
a
Tylenol poisoning
Tylenol poisoning
Dk Louis
A topic from leadership class
Tylenol case
Tylenol case
Mai Nguyen
COM 3010
Ch02
Ch02
stanbridge
Presenting Tomorrow Know Tylenol!!
Presenting Tomorrow Know Tylenol!!
Courtney Elise
Tylenol, Toyota and & Vioxx
Tylenol, Toyota and & Vioxx
Subhradeep Mitra
The quick response Sheri Johnson, Senior Vice President of Morningstar Communications, and her team put together during a client crisis allowed the client to effectively address multiple key audiences, using a variety of communication tools. This insider’s perspective also includes best practices and techniques for you to take back to your organization.
Crisis Management
Crisis Management
Sheri Johnson
Crisis management
Case study of Mc Neil
Case study of Mc Neil
Hitesh M
Crisis Management
Crisis management
Crisis management
Nishit Agarwal
MSN
Iwasiw ppts ch07_3_e
Iwasiw ppts ch07_3_e
stanbridge
Crisis management (Event Management and Corporate Communication)
Crisis management (Event Management and Corporate Communication)
Palvi Jaswal
Johnson & Johnson's Tylenol Crisis
Johnson & Johnson's Tylenol Crisis
Sudhir Singh Rajput
Tylenol Rebound, was presented on 11th march, 2015 in XIMB. This presentation takes us through the Tylenol crisis that started with the deaths caused due to cyanide laced Tylenol capsules. It talks about the brilliance of Johnson and Johnson in handling the crisis through an approach that was candid, honest to God and heartfelt. They owned up, accepted total responsibility and carefully designed their repositioning - resulting in the ultimate gain of market share lost during the crisis. This is the perfect example of how a company is to handle crises and use media to its advantage. The PR team at Johnson and Johnson handled the crisis in a way that no company had ever imagined - a wonderful and empathetic promotional campaign, revolving around the inestimable value of human lives was ultimately successful in driving home the point that no matter what the circumstances are - honesty is always rewarded.
Tylenol Rebound: The Rise, Fall and Rise of Tylenol
Tylenol Rebound: The Rise, Fall and Rise of Tylenol
Somak Ghosh
ITS A CASE STUDY ANALYSIS ON TYLENOL CASE OF JOHNSON AND JOHNSON ..........
Johnson and johnson and tylenol case study
Johnson and johnson and tylenol case study
Rhit Srivastava
Presented at Tokyo iOS Meetup https://www.meetup.com/TokyoiOSMeetup/events/234405194/ Video here: https://www.youtube.com/watch?v=lJlyR8chDwo
Build Features, Not Apps
Build Features, Not Apps
Natasha Murashev
En vedette
(16)
Gallery Jnj
Gallery Jnj
Johnson and johnson
Johnson and johnson
Tylenol poisoning
Tylenol poisoning
Tylenol case
Tylenol case
Ch02
Ch02
Presenting Tomorrow Know Tylenol!!
Presenting Tomorrow Know Tylenol!!
Tylenol, Toyota and & Vioxx
Tylenol, Toyota and & Vioxx
Crisis Management
Crisis Management
Case study of Mc Neil
Case study of Mc Neil
Crisis management
Crisis management
Iwasiw ppts ch07_3_e
Iwasiw ppts ch07_3_e
Crisis management (Event Management and Corporate Communication)
Crisis management (Event Management and Corporate Communication)
Johnson & Johnson's Tylenol Crisis
Johnson & Johnson's Tylenol Crisis
Tylenol Rebound: The Rise, Fall and Rise of Tylenol
Tylenol Rebound: The Rise, Fall and Rise of Tylenol
Johnson and johnson and tylenol case study
Johnson and johnson and tylenol case study
Build Features, Not Apps
Build Features, Not Apps
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Staying Ahead of the Game: The Steps to Effective Crisis Communications Planning Don't wait for a crisis to hit before considering your communications strategy. Getting caught off guard can mean the difference between success and failure, especially if your competitors are quick to respond. Take action today to ensure tomorrow's stability. > Planning for crisis incidents and overcoming resistance > Engaging in rapid response > Putting crisis plans into action > The role of social media in a crisis Moderator: Ted Skinner, Vice President, Public Relations Products, PR Newswire Panelists: Anne Sceia Klein, APR, Fellow PRSA, President, Anne Klein Communications Group, LLC Irv Lipp, Principal, LippService LLC David Weiner, Senior Account Manager, PR Newswire
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Crisis management plans Identify first response steps Tactics used in crisis/ issue response Timing and message response Module 5 Overview This week we address what to do when the storm hits…as we explore how to engage – Give yourself freedom to adjust as needed to what comes your way… 1 Crisis Assessment Who has keys to the office at 10 PM on Sunday night? Who has passwords to take down website photos, social media posts on Saturday night at Midnight? Do you have numbers for these contacts? If this is in your Go-Bag you’re already way ahead of what’s coming. Do you have numbers for these contacts? If this is in your Go-Bag you’re already way ahead of what’s coming. On questions to ask--- Who is in the control tower? What is out there already? What needs to be corrected? Who are hateholders? What are their first, last name, city …comb through social media …google alerts. 2 Crisis Trajectory This is typically how crisis move….If general the worst heat of a crisis comes in the first 72 hours…after the first week things move from the ICU to rehab--- USUALLY1 3 Natural disasters Protests Suicides Cyber-theft attacks Sudden deaths leaving vacuum in leadership Allegations- ‘left field’ Sudden facility closures Twist in ruling, interpretation Online smear campaigns Innocent mistakes Unexpected, Ambush Crises Let’s take a quick refresh of the types of crises…. 4 Potential Filed lawsuits Unhappy employee leaves Firing of popular employee/executive Announced investigations, audits Mergers or acquisitions Innocent mistakes (accounting errors) RAINY DAYS 5 Entrenched Other side has dominated the narrative for a sustained period of time. You're on defense Issue dominates online search results of entity's name Causing continued business disruption, loss of influence Requires sustained effort to change, re-establish better, accurate image 6 Stop credibility bleeding Control and or participate in narrative via consistent messaging Avoid further damage Restore confidence Reactive Overcoming Objectives in Crisis PR Imagine an accident on a busy highway. Police rush to the scene and cone off the area to protect the injured from oncoming traffic; paramedics arrive and move the injured ASAP…same is true in crisis work: Immediately find out if Comm Policy/Protocols in place. If so, may need to send gentle reminder of where inquirises should be directed. WHY is this Critical? If someone comments who is NOT in the ATC – not aware of the position it can make things explode. Imagine a manager at a Colorado office not knowing what or why the situation occurred at the company’s Nevada office begins to speculate or worse, take blame for whatever occurred. This not only compounds the crisis it now sets the company up for legal liability. 7 Crystal Rockwood () - error signs in saving this doc: Noto sans symbol something not transferring... Crisis Assessment Verify ...
Crisis management plansIdentify first response stepsTact
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CruzIbarra161
On September 11, 2007 Dan Keeney, APR was a general session speaker at Dam Safety '07, the annual conference of the Association of State Dam Safety Officials. His session, "Dam Safety in the News" looked at the roles and responsibilities of subject matter experts in times of intense scrutiny.
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Crisis management is a critical part of managing social media accounts. In 2017, a shooting/ death occurred an hour after the last act performed at Festival International. In this session, you'll learn how April Courville, then-Marketing Director at Festival International, crafted their official statement, handled negative comments on social media channels and addressed belligerent followers.
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Crisis management is a critical part of managing social media accounts. In 2017, a shooting/ death occurred an hour after the last act performed at Festival International. In this session, you'll learn how April Courville, then-Marketing Director at Festival International, crafted their official statement, handled negative comments on social media channels and addressed belligerent followers.
When Tragedy Strikes: Managing a Crisis on Social Media – April Courville
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AnotherDay presents its 7 top crisis management tips for every business to follow.
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Ann Marie Mayuga, AMM Communications, presents Enterprise University Course 231 - Crisis Communications, Reputation Management, and Public Relations
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Information to help you prepare for a hazardous release emergency in the oil and gas industry.
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RUN - DCM - Digital Crisis Management by Scott Wilder
RUN - DCM - Digital Crisis Management by Scott Wilder
Crisis management plansIdentify first response stepsTact
Crisis management plansIdentify first response stepsTact
Dam Safety Presentation
Dam Safety Presentation
CIPR Skills Guide: The role of social media in crisis / issues management
CIPR Skills Guide: The role of social media in crisis / issues management
Mtt sap assignment
Mtt sap assignment
When Tragedy Strikes: Managing a Crisis on Social Media – April Courville
When Tragedy Strikes: Managing a Crisis on Social Media – April Courville
When Tragedy Strikes: Managing a Crisis on Social Media – April Courville
When Tragedy Strikes: Managing a Crisis on Social Media – April Courville
Crisis management tips
Crisis management tips
Enterprise University Course 231 - Crisis Communications
Enterprise University Course 231 - Crisis Communications
Hazard Release Emergency Preparedness for the Oil and Gas Industry
Hazard Release Emergency Preparedness for the Oil and Gas Industry
"Crisis Communications and Social Media" - Jim Rettew (The Red Cross) - 2009 ...
"Crisis Communications and Social Media" - Jim Rettew (The Red Cross) - 2009 ...
Crisis communication
Crisis communication
Monster day 1
Monster day 1
Disaster Management
Disaster Management
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How to Get Started in Social Media for Art League City
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RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
Exhibitors Data
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Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through Cartoons
Forklift Trucks in Minnesota
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Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
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The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
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Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
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Business Model Canvas (BMC)- A new venture concept
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Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
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How to Get Started in Social Media for Art League City
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John Halpern sued for sexual assault.pdf
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RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
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Forklift Operations: Safety through Cartoons
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Cracking the Cultural Competence Code.pptx
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The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
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Business Model Canvas (BMC)- A new venture concept
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Crisis Management Workshop
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