What are the pros and cons of social medias for Ernst & Young?

1. Ernst & Young Case study
A CASE STUDY ON KNOWLEDGE MANAGEMENTA CASE STUDY ON KNOWLEDGE MANAGEMENT
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Ujjwal Kumar Joshi

2. Contents
 Introduction to Knowledge Management
 Overview of the company
 Importance of Knowledge Management in a company
 What are potential ways forward to overcome the problem of an
ageing workforce at Ernst & Young?
 How would you codify critical knowledge of clients and industries
currently being lost when employees retire?
 What are the strengths of using social networking sites such as
Facebook for Ernst & Young?
 Pitfalls of using social networking sites such as Facebook for Ernst
& Young?
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3. Introduction to Knowledge
Management
 Knowledge relates to all the capital owned by people and
staff of a company: know-how & expertise, competencies,
market experiences etc.
 Knowledge management helps companies turn this human
capital into intellectual capital by creating value.
 It is not only storing documents but, also about increasing
people skills and expertise to sharing.
 KM enables people collaboration and connects them to
expertise. The ability to quickly find a subject matter expert
and get the answer to a question or assistance in solving a
problem is a priority in knowledge management.
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4. Overview
 Industry Professional Services
 Founded 1989; individual Components from 1849
 Headquarter London, United Kingdom
 Area Served Worldwide
 Services
 Revenue US$ 24.4 billion (2012)
 Employees 170,000 (2013)
 Official Website www.ey.com
I. Assurance
II. Tax Advisory
III. Consulting
IV. Financial Advisory
 Ernst & Young is a global organization of member firms with
170,000 employees in more than 140 countries, headquartered in
London, United Kingdom.
 It was ranked as the 8th
largest private company in the United states
by Forbes in 2011.
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5. How does Knowledge Management
helps companies like Ernst & Young?
 Consulting, Assurance companies needs to provide solution
to their clients on the basis of facts. So, the applied solutions
should be stored for future reference.
 Companies such as Ernst & Young are learning
organizations too for the new employees.
 Companies can work with efficiency and without errors.
 Helps in developing new knowledge.
 Helps in forecasting future and decision making.
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6. What are potential ways forward to overcome the
problem of an ageing workforce at Ernst & Young?
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7. How would you codify critical knowledge of
clients and industries currently being lost when
employees retire?
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8. What are the strengths of using social networking
sites such as Facebook for Ernst & Young?
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9. What are the pitfalls of using social networking
sites such as Facebook for Ernst & Young?
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10. Thank You!
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“Today knowledge has power.
controls access to opportunity and advancemen
- Peter F. Druck