1. Victor Martinez
PO Box 668224
Miami, FL 33166
Cell: 786-319-9545
victor.martinez.miami.fl@gmail.com
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Objective
Seeking a challenging position with a hard-working team, in which I can apply my consulting/engineering
experience and training.
Experience
Windstream Communications
May 2006 - Present
Sales Engineer
Responsibilities include but are not limited to: Supporting Windstream Communications in the acquisition,
growth, and retention of revenue by leading all technical issues relating to the sale, installation, performance
and reliability of Windstream Products and Services; provide direct technical sales support for Windstream
direct sales, dealer sales, and Account Management channel sales organizations; Assist sales account
executives of all sales channels in pre-sales and post-sales activities with regards to Windstream products and
services; including analyzing customer needs and presenting solutions, technical support on RFPs/RFIs,
technical sales presentations, new product training, local sales office technical specialist, support of
Windstream third party installation organization, funnel customer needs back to Windstream marketing for new
product evaluation; Complete all functions in a timely l manner, both internal and external to Windstream,
including applicable status reports, project plans, administrative and customer related; adhere to Windstream
budget, practices and procedures.
Maintain comprehensive knowledge of Windstream products and services; Provide direct technical sales
support for Windstream direct sales, dealer sales, and aftermarket sales organizations;
Maintain comprehensive knowledge of the telecommunications industry, product and service offerings; Assist
sales Account Executives of all sales channels in pre-sales activities with regard to Windstream products and
services;
Assist in the roll-out of new products and marketing initiatives to Windstream Account Executives; Provide
technical review and approval for proposals presented to Windstream customers including evaluation of
customers current services, CPE, fit of Windstream’s products and services, and proposal generation;
understand a customer’s network and design; Participate, as designated by Account Executives, in the
presentation of Windstream products and service demonstrations to customers during sales calls; Analyze
customer needs and present solutions, technical support on RFPs/RFIs, technical sales presentations, new
product training, local sales office technical specialist, funnel customer needs back to Windstream marketing
for new product evaluation; Communicate and build positive relations with Vendors and communicate
Windstream’s expectations for sales opportunities and pre installation requirements; Handles all deadlines on
or ahead of schedule; possess strong verbal and written skills; Maintains close contact with sales, service, and
management personnel.
XO Communications Inc.
March 1999 - May 2006
Technical Sales Consultant/Sales Engineer, Miami, Fl.
Assist on sales calls to help explain and sell XO services.
Coordinate and process orders for implementation of services and equipment.
Define the customer’s application needs and assist in information gathering. Understand and interpret LEC
bills, customer service records, and network diagrams. Process XO National Forms by checking technical
details of each prospects site origin. Create Facility Order in provisioning system for Local Services. Project
coordinate orders placed in the system for timely install. Communicate between departments to implement
service correctly. Coordinated and research information for Move, Add and Change orders for existing XO
accounts.
Understand Local, LD, Long Haul, Local Point to Point, VPN, DSL, Dedicated Internet, and Integrated Access
Services. Knowledge of T-1, DS3, and OC levels of transport mediums.
2. Southeast Telephone Company
January 1999 - March 1999
Sales Engineer, Miami, Fl.
Product application training, technical support, customer interface (technical), customer network design, site
visits.
Product development (recommendations), assistance with proposal, understand and interpret LEC bills,
customer service records, and network diagrams. Preparation, presentation and overall pre-sales support.
Training sales force on product / service functionality. Assist Branch Manager in the achievement of revenue
quota.
AT&T Local Services
April 1998 - January 1999
Global Local Sales Executive / Technical Consultant, Fort Lauderdale, Fl.
Local Sales Executive
Understand client business drivers (economic and competitive) within their Industry, and the customer
strategies and critical success factors. Ability to apply solutions to customer business problems. AT&T’s
strategy for Local voice and data access.
Technical Consultant
Work in conjunction with Local Sales Account Executive in qualifying, proposing and closing local voice and
data products. Understand and interpret LEC bills, customer service records, and network diagrams. AT&T
product and services for Local voice and data access. Identifying AT&T’s Local Services applications, and
design and verify solutions to suit customers needs utilizing AT&T’s tools. Switched Technology overview
(Centrex, PBX, Key, 5ESS, DMS, Lines vs. Trunks, LNP) Private Line, LANS, Frame Relay and Sonet
Technology. Data and Internet service basics. Completing forms for both sales and operations department.
Training sales on products, services and technology.
TRANSCO/COMNEX/WLD
November 1997 - April 1998 (Part Time Weekends)
SWITCH TECH./ CUSTOMER SERVICE, Miami, Fl.
Check problems with fast busy, dead air, false answer supervision, static noise, and one way audio sender.
Check AMA, DLI, SA alarms on Siemens SC switch. Reroute traffic on T’s and Trunks according to LCR for
international countries on Interlata and Intralata calls. Query on incoming and outgoing trunks, country codes,
and completions of calls routed through carriers. Maintain high completions.
ITC GROUP INC.
August 1997 - April 1998
TELECOMMUNICATIONS TECHNICIAN, Miami, Fl.
Sales, design, Installation, programming, maintaining and servicing of a variety of PBX and Key systems both
analog and digital. Sales, design, Installation, configuring, programming, maintaining and servicing of a variety
of PC based and stand alone voice mails systems both analog and digital. Training consumers on equipment
and services.
Technical Support.
Phone systems consisted of Panasonic, WIN, Lucent, Norstar, Samsung, Premier, Prostar, Vodavi and
Siemens.
Voice Mail systems consisting of Amanda, Panasonic, WIN and Pairtree
TELECEL USA INC.
January 1997 - August 1997
SALES REPRESENTATIVE, Fort Lauderdale, Fl.
Sales of cellular phones and accessories to retail outlets. Account receivable of all accounts in territory.
Inventory and delivery of all products.
3. US Communications, Inc.
September 1996 - January 1997
FIELD REPRESENTATIVE, Norcross, GA.
Train sales associates on cellular sales.
Keep inventory and program cellular phones.
Expanded sales to include mass market accounts.
Southern Wine & Spirits, Inc.
February 1990 - September 1996
SALES REPRESENTATIVE, Miami, Fl.
Expanded territorial sales by 100% and create new business within territory. Accounts receivable, inventory,
merchandise presentation, and wine consulting.
Education
ATI Career Center - Electronic Engineering AS
July 1998, Miami, Fl.
Micro Technology, Computer Repair, Copier Repair, Telecommunications, Computer Networking, DOS
programming, Electrical Circuitry,
Skills
Micro Technology, Computer Repair, Communications, Computer Networking, WINNT, WIN2000, WINXP,
VISTA, WIN7, LINUX, REDHAT, LINESPIRE, MS OFFICE 2007, Word Perfect, Netscape Navigator, Corel, Act
2.0, LATAS PRO, SIEBEL, METASOLV, GroupWise, Quickens, Quickbooks, Lotus Notes, Lotus 1-2-3,
Visio32, Adobe Acrobat, Procom, Hyperterminal, Schematics, Floor Plans. Most Video & Audio systems,
Telecommunications customer premise equipment, Local Area Networks, Security customer premise
equipment.
Hobbies
Electronic accessories, automotive mechanics, carpentry, computer hardware; software configurations and
exercising.
