This document provides information about DHL Supply Chain and its services. It discusses that DHL Supply Chain offers customized logistics solutions across the entire supply chain. It then describes the various services offered by DHL Supply Chain, including DHL Express, DHL Global Forwarding, DHL Solutions, DHL Global Mail, cold chain logistics, warehousing and distribution, customer resource area, and challenges and advantages of DHL Supply Chain.

1. Doctor of Humane Letter Under the guidance of Prof. Siddhartha Ghosh Submitted by Group no-4 Sec. A Group no. 4

2. GROUP REPRESENTATIVE Bijay Jha PGPM/2010-12/06 Debadatta Sahoo PGPM/2010-12/11 Pratim Das PGPM/2010-12/30 Ruru Kumar Sahu PGPM/2010-12/34 Sabeeha Tanweer PGPM/2010-12/35 Siddhartha Priyaranjan PGPM/2010-12/46 Somika Saran pandey PGPM/2010-12/47 Subhashree Ray PGPM/2010-12/49 Group no. 4

3. INDRODUCTION Originally founded in 1969 to deliver documents between San Francisco and Honolulu, the company expanded its service throughout the world by the late 1970s. DHL Express is a division of Deutsche Post providing international express mail services. Its supply chain business has been built largely on acquisitions which have included such names as Danzas, AEI, Airborne, ASG, Nedlloyd and most importantly Exel. Group no. 4

4. CONT.. On 14 December 2005 Deutsche Post announced the completion of the acquisition of Exelplc, becoming the global No. 1 in air freight. When integrating Exel into its Logistics division, it added its well-known DHL brand acquired with the purchase of DHL Express to form the name DHL Exel Supply Chain. During 2009, Deutsche Post AG rebranded its trading name from "Deutsche Post World Net"to "Deutsche Post DHL" and subsequently dropped "Exel" from the Supply Chain branding. Group no. 4

5. WHAT IS DHL SUPPLY CHAIN? DHL Supply Chain offers customized logistics solutions for your entire supply chain. Complete perspective -- from manufacturer/supplier to retailer to consumer – enables you to achieve operational excellence at every stage. Services range from consulting and design, to management and execution. Group no. 4

6. CONT… DHL Supply Chain has two main businesses: its contract logistics business includes ground-based supply chain management services such as warehousing and distribution assembly, and just-in-time services. Its freight management business includes airfreight and ocean freight forwarding customs brokerage and multimodal services . Group no. 4

8. DHL Solutions

10. DHL Global Forwarding It provides a wide range of freight solutions irrespective of weight or dimension. This division includes international air and ocean freight as well as European overland transportation services. It offers customized solutions for major logistics projects and comprehensive customs services Group no. 4

11. DHL solutions The services offered under DHL solutions include supply chain management, warehousing, value added services like quality control, reverse and return logistics, outbound fulfillment, distribution, and outsourcing. The brand indeed offers a wide range of services to cater to needs and requirements. Group no. 4

12. DHL Global Mail A fast cost-effective way to send mail nationwide – with DHL GLOBAL MAIL BUSINESS, there’s no need to run to the post office. On an international level, DHL Global Mail provides mail and communication services with direct connections to more than 200 countries around the world as well as offering integrated solutions for corporate communications Group no. 4

14. Time Definite

15. Day Definite DHL OFFERS WIDE RANGE OF DELIVERY OPTION : from emergency same day, through guaranteed time-critical next day, to less urgent day. Group no. 4

16. Cold Chain Logistics Temperature Control Supply Chain for Drugs A Cool Chain is described as a logistics process where temperature sensitive cargo will maintain integrity through multi-modal movement and kept in required temperature range facilities to ensure 100% quality, efficacy and customer satisfaction. An integrated supply chain system is one in which the Drugs are: properly handled, stored , transported and sold appropriate temperature and humidity conditions are maintained maintaining the Quality in terms of efficacy, appearance, hygiene & regulatory standards Group no. 4

17. Cold Chain Logistics Audit Mechanism Guidelines should encompass the following: Implementation of Mandatory Practices Identification of Cool Chain Related Personnel Identification of Training Topics Appointment of Cool Chain Manager Subcontractor Evaluation Claims, Nonconformities, Customer Complaints Document Control / Records Internal Audits Management Review Group no. 4

18. Cold Chain Logistics Assessment Parameters Truck & Trailer Transport Handling At The Port –Air / Ship Air/Sea Transport Short Term / Long Term Storage Distribution Center Storage Depots Container Line Container Ship Container Terminal Reefer Container –Air/Ship Validation of packaging Group no. 4

19. Technology Support Wireless sensors and internet technologies Active & Passive cooling packaging options Exchanging real time information Radio Frequency Identification Devices (RFID) Automated Identification and traceability from origin to final destination Round the clock, real-time visibility into shipments and inventory in motion Temperature logging as it moves thru the Supply chain using active RFID Group no. 4

20. Temperature Control Range Controlled Ambiant: 15 –25 degrees Drug Transportation –API, Formulations, IPsetc Chilled Range: 2 –8 degrees Drug Transporation –NCEs, IPs, Pharma products Frozen Temperature: -80 to -20 degrees (dry ice)Biological samples Cryo Temperature (Liquid Nitrogen): -180 degrees Cord Blood Transportation, Storage etc. Group no. 4

21. Customized solutions Group no. 4

22. Warehousing and Distribution They offer every combination of warehousing solution that your supply chain might require, including: Ambient Temperature-controlled Bonded Raw Materials Finished Goods Automated Group no. 4

23. Finished Goods Warehousing Designing and operating a customized warehouse that delivers bottom-line benefits is at the heart of all our solutions. Focus on operational excellence means you get consistent quality across your fulfillment operations. Our finished goods warehouse services include: Warehouse/distribution center design and consultancy Ambient, chilled, frozen and composite operations Customs/bonded warehousing Rail-connected warehousing Automation and auto-sortation systems Provision of IT solutions Inventory management and optimization Bar-coding, RFID tagging and labeling Value-added services (e.g. labeling and co-packing) Recycling of packaging, End-Of-Life (EOL) products and waste materials Group no. 4

24. Customer Resource Area Welcome to the client area. Here you’ll find everything you need to keep track of your freight, with alerts and the latest tracking information. This is also the place to get in touch with DHL, as well as keep up with the latest information in our white papers and guides. Track DHL Express Shipments DHL’s online tracking is the fastest way to find out where your shipment is. No need to call Customer Service when we can offer you real-time details of your shipment’s progress as it speeds through the DHL Network on the way to its destination. Group no. 4

25. Challenges of DHL high customs costs. slow market. liberalization and under-developed distribution channels. fragmented markets, political volatility, growing population with limited income, language and communication issues and large socio-economic divisions within populations. Group no. 4

26. Advantages Strong brand name. Good freight forwarding. Strong networking. Good time manager. Group no. 4

27. Disadvantages Their valuation and claim process is vague and not properly disclosed. More expensive. Lack in high technology. Group no. 4

28. Thank you Group no. 4