The document discusses leadership, power, influence tactics, organizational politics, conflict resolution, and negotiations. It defines leadership as using power and influence to direct followers toward goals. There are five types of power that derive from either an organizational position or personal attributes/relationships. The most effective influence tactics are rational persuasion, consultation, inspirational appeals, and collaboration. Organizational politics involve furthering self-interest, while conflict is best resolved through collaboration or compromise. Power and influence can boost job performance and commitment if used effectively.

6. Fortune’s 15 Most Powerful Women in Business in 2006 Slide 13- Table 13-1

8. Types of Power Slide 13- Figure 13-1

9. Guidelines for Using Power Slide 13- Table 13-2

10. Guidelines for Using Power, Cont’d Slide 13- Table 13-2

12. The Contingencies of Power Slide 13- Table 13-3

17. Influence Tactics and Their Effectiveness Slide 13- Figure 13-2

19. Responses to Influence Attempts Slide 13- Figure 13-3

22. The Organizational Politics Process Slide 13- Figure 13-4

24. Styles of Conflict Resolution Slide 13- Figure 13-5

27. When to Use Conflict Resolution Styles Slide 13- Table 13-4

28. When to Use Conflict Resolution Styles Slide 13- Table 13-4

29. Why Are Some Leaders More Powerful than Others? Slide 13- Figure 13-6

31. Effects of Power and Influence on Performance & Commitment Slide 13- Figure 13-7

36. Slide 13- Please Visit Us At : http://wanbk.page.tl