Contenu connexe Similaire à 5 steps to get more cookies with less effort (20) Plus de Jaroslav Procházka (14) 5 steps to get more cookies with less effort1. 5 steps
to get more cookies
with less effort
…enabling mindset change
Jaroslav Procházka Tomáš Tureček
Lean/Agile coach Lean/Agile coach, Tieto
© 2012 Tieto Corporation
jarek@differ.cz tomas.t.turecek@tieto.com
www.differ.cz cz.linkedin.com/in/turecek
2. About us
Jaroslav Procházka, PhD Tomáš Tureček, PhD
• Freelancer • Lean/Agile coach at Tieto corp.
• 12 years in IT • 15 years in IT
• 10 years lectures/research • 8 years lectures/research
• Blog: www.differ.cz • Blog: blogs.tieto.com/leanit
• Books:
• Operate IT differently
• Team Agile Testing
• Stopping the negative spiral
© 2011 Tieto Corporation
3. Tieto corporation
Activities in
more then 20
countries
More than
17000
employees
Net Sales
1.8 bil EUR
in 2012
© 2012 Tieto Corporation
Context:
• Global organization • Different domains
• Distribution • Different technologies
• Multicultural environment • From Lean startups to very large
• Global customers complex systems
4. We all already know
how to “work Agile way”, technically…
• Large organizations
• Distributed teams
• Complex architecture systems
• Cooperate with 3rd parties
• Contract Agile cooperation with customers
• Connect IT and business
• …
© 2011 Tieto Corporation
5. Mindset
they have
Environment
they live in
© 2012 Tieto Corporation
6. Step 1 – Selling the idea
Find an owner – tease
© 2012 Tieto Corporation
8. 1. Selling the idea
• Get interest and attention from an owner
• Teasing games
• Success stories
• Blogs, conferences
• Communities
© 2012 Tieto Corporation
• Customer demand
9. Step 2
Slow down to speed up
Find the time, gather the strengths
© 2011 Tieto Corporation
10. TIPS case study Symptoms:
• Red numbers
• Unhappy customers
• Stressed and frustrated team
X
X
Customers
Service 1
X
Y Core Product
Development
© 2011 Tieto Corporation
Z
11. TIPS case study
customer impact
Flow Customer
© 2011 Tieto Corporation
Kaizen workshop
12. Results:
TIPS case study •
•
200% profit
Open error trend dropping
slow down to speed up • Engaged team
X
Core Product
Development
X
Customers
Service 1 P
X U
L
L
Y
© 2011 Tieto Corporation
Capacity
Available
Improvements
Z Overflow
13. 2. Slow down
to speed up
• Time, resources and people
• Synchronize
• Visualize problems
• Prioritize
X
• Root cause analysis
J
• Agree on solution
C
!
C • long term and short term
!
! • Leadership umbrella
© 2012 Tieto Corporation
!
Root cause
Cause
à Kaizen workshop
!
Root cause
14. Step 3
Gather critical mass
© 2012 Tieto Corporation
16. Shelter –
environment,
support, place
time to meet,
Sense of urgency
Provide shelter
16 © 2013 Tieto Corporation
17. Spread…
… the culture, interest,
motivation and change
© 2012 Tieto Corporation
18. 3. Gather critical
mass
• Slack time
• Support
• Communities
• Appraisal
© 2012 Tieto Corporation
19. Step 4
Hands-on coaching
and mentoring
© 2012 Tieto Corporation
20. • Pair work
• Hands-on coaching
and mentoring
• Support
© 2012 Tieto Corporation
• Toolbox
21. 4. Hands-on
coaching
and mentoring
• Pair work
• Coaching and Mentoring
• Toolbox
• Independence focus
• Continuous improvement
• Tieto coaching framework
Coaches, mentors
Independent
© 2012 Tieto Corporation
New
Team coaches
Mentor drive Internal coach drive
22. Step 5 – Continuous improvement
© 2012 Tieto Corporation
23. Step 5 – Continuous improvement
…even in bad weather
23 © 2013 Tieto Corporation
24. 5. Continuous
improvement
• Retrospectives
• Improvement framework
• Sense of urgency
• Leadership role model
• Support
© 2012 Tieto Corporation
25. Conclusion
Selling the
idea Slow down to Gather Hands-on Continuous
speed up critical mass coaching improvement
© 2010 Tieto Corporation
26. Thank You!
How can we help you?
© 2010 Tieto Corporation
Jaroslav Procházka Tomáš Tureček
Lean/Agile coach Lean/Agile coach, Tieto
jarek@differ.cz tomas.t.turecek@tieto.com
www.differ.cz cz.linkedin.com/in/turecek