DOWNLOAD THE ENTIRE REPORT HERE: http://healthcaretrendsinstitute.org/resources/what-employees-want-you-to-know-about-their-healthcare-benefits/ In an environment in which consumers are increasingly responsible for their own benefits decisions, few are up to speed when it comes to the how, what, where, why, and when. With this lack of understanding comes frustration, disappointment, and most dangerously, disengagement. To address this, the Healthcare Trends Institute recently completed a survey into the wants, needs, preferences, and understanding of the average healthcare benefits consumer, hoping to gauge where employees stand in happiness, engagement, and preparedness of the year ahead. Research was conducted among employed adults, both male and female, ages 18+ across all regions of the United States, and we hope that the results of this survey will help employers to improve engagement strategies, encouraging new and innovative ways to give your employees what they want. The following report provides insights that can guide best approaches in delivering healthcare benefits.

1. healthcaretrendsinstitute.org
S U R V E Y R E P O R T
What Employees Want You to Know
About Healthcare Benefits

2. 2
2016HEALTHCAREBENEFITSCONSUMERREPORT
Background
healthcaretrendsinstitute.org
Consumers are increasingly responsible for their healthcare benefits, yet most still don’t
understand all of the options available.
This survey was conducted to help employers understand employee frustrations, health
plan familiarity, communication preferences, cost availability, financial and retirement
preparedness and more. Insights from this survey will drive important engagement
strategies and encourage new and innovative ways to give your employees what they
want. The following report provides insights that can guide best approaches in delivering
healthcare benefits.
Research was conducted among employed adults, both male and female, ages
18+ across all regions of the United States.

3. 3
2016HEALTHCAREBENEFITSCONSUMERREPORT
EMPLOYEES ARE CONFUSED
Consumers rated their understanding
of their healthcare benefit options
at only
69%
While they also rated their employer’s
ability to educate them about their
healthcare benefits at only
61%

4. 4
2016HEALTHCAREBENEFITSCONSUMERREPORT
CONFUSED EMPLOYEES = FRUSTRATED EMPLOYEES
Almost 30% of respondents are frustrated with their current plan
30%
To download the complete eBook and survey report, click here.