SharePoint User Group East Anglia - Jan 2012 - Using Innovation Games® to Understand What Your Users Really Need From SharePoint
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SharePoint User Group East Anglia - Jan 2012 - Using Innovation Games® to Understand What Your Users Really Need From SharePoint
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SharePoint User Group East Anglia - Jan 2012 - Using Innovation Games® to Understand What Your Users Really Need From SharePoint
- 1. Using Innovation Games® to understand what your users really need from SharePoint www.21apps.com @AndrewWoody #spsuk #rwsbs
- 2. CodeCamp / SharePoint Saturday, March 26th 2011
- 3. What we will cover: • What is the problem & Why? • What are Innovation Games®? • How they can help you? • Let’s play some games… • How you can do this • Question / Close #SUGUKEA #INNOVGAMES
- 4. SharePoint Project Pain SharePoint Project Pain #SUGUKEA #INNOVGAMES
- 6. SharePoint projects are People projects CodeCamp / SharePoint Saturday, March 26th 2011
- 8. Paradox SharePoint is a Collaboration Platform… …yet we often fail to collaborate on how to use SharePoint! #SUGUKEA #INNOVGAMES
- 10. CodeCamp / SharePoint Saturday, March 26th 2011
- 11. Traditional vs. Collaborative • Traditional techniques often can – Be highly constrained and overly precise – Assume people have the answers • Collaborative techniques – Allow you to explore alternatives – Answers can be discovered during the process #SUGUKEA #INNOVGAMES
- 12. focus on the organisation CodeCamp / SharePoint Saturday, March 26th 2011
- 13. Co-operation?
- 14. Listen Carefully CodeCamp / SharePoint Saturday, March 26th 2011
- 15. CodeCamp / SharePoint Saturday, March 26th 2011
- 16. Serious Games aren’t Gamification Goal = provide ongoing motivation Brainstorming Too unstructured Simulation Goal = prediction eLearning Only goal = training Role-playing Close, but lots more prep needed http://www.slideshare.net/TomGrantForr/serious-games-help-teams-solve-tough-problems-engage-customers-differently 16
- 17. Games are Designed To Fit Processes Ideation Shaping Prioritizing
- 18. What are Innovation Games® Innovation Games® are serious games that power innovation by enabling you to better understand your customers. They can be played: •with customers •in-person or online •within or across organizational units •in single or multi-game formats 18
- 19. San Jose, CA Budget Games More than 100 community leaders. See full results here. A team of 30 Trained Facilitators.
- 20. 20
- 21. let’s play!!! CodeCamp / SharePoint Saturday, March 26th 2011
- 22. Start Your Day Activity: Ask your customer to describe the daily, weekly, monthly , and yearly events that are related to their use of your product on pre-printed, poster- sized calendars or a simple timeline on poster paper. Ask them to describe events in time frames appropriate for your project. Special event that are unique to an industry or sector (like a conference), or days Goal: in which everything goes horribly Understand how and wrong and they’re looking for help. when your customer While they’re doing this, be alert for uses your product. how your product helps – or hinders – their day. 22
- 23. Product Box Activity: Ask your customers to imagine that they’re selling your product at a tradeshow, retail outlet, or public market. Give them a few cardboard boxes and ask them to literally design a product box that they would buy. The box should have the key marketing slogans that Goal: they find interesting. When Identify the most finished, pretend that you’re a exciting, sellable skeptical prospect and ask features. your customer to use their box to sell your product to you. 23
- 24. What’s the next step? CodeCamp / SharePoint Saturday, March 26th 2011
- 25. Any Questions CodeCamp / SharePoint Saturday, March 26th 2011
- 26. Thanks for your time & attention www.21apps.com @AndrewWoody #spsuk #rwsbs
Notes de l'éditeur
- Talk briefly about my role and 21apps
- IT driven changeLimited business involvementNo shared vision What legacy do we leave
- Everything about SharePoint fundamentally affects the users
- SharePoint becomes an anticlimaxProject Fails – bad outcomes - lots of reasons Business loose faith in IT and wonder whether we were listeningSharePoint team are wondering what the problem is, they did what was asked of them…
- Help the business articulate what THEY need in order to meet their organisational goals
- Stop the old ways and think of something new…
- Analytic SharePoint RequirementsMore Facilitation
- Focus on Org and End-Users (Not IT)
- Stop shouting orders at our customers, stop assuming, it shouldn’t be command and control…
- Introducing…Where they came frometc
- Tom Grant of Forrester
- Cultural shifts"Generation Z" has significantly forced the pace of cultural and technological change in the workplace.The "on-line world" has now very much blurred its boundaries with both the personal and working activities
- Aim – To understand when and how our customers use SharePoint currently
- Aim – To understand what our customers want from a new “News feature” on our SharePoint Intranet
- Read our 21apps blogGet the bookGet 21apps to do doing facilitationwith you for your clients21apps Public or Private Training course