Bot Trends 2016

•

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Bots are changing the way we interact with services and have already been labelled as the “new apps”. They could be the future of communication and the beginning of a new era of the internet. WeChat has already shown how to build a truly mobile platform. Other messenger platforms like Facebook Messenger, Skype, Telegram, Line, Slack or HipChat are competing to become the "WeChat of the West".

Internet

@3x14159265
Chatbot: interacting with a service
through a conversational interface (e.g.
messengers)

@3x14159265
Chatbots have existed since the 90’s.
Why now?

@3x14159265
* Big 4 Messaging Apps: WhatsApp, Facebook Messenger, WeChat, Viber
* Big 4 Social Networking Apps: Facebook, Twitter, LinkedIn, Instagram

@3x14159265
Existing platforms are becoming more
important -
and chatbots are the way to go

“
@3x14159265
“Messaging is one of the few things
that people do more than social
networking.”
Mark Zuckerberg, Founder of Facebook

“
@3x14159265
“Chat apps will come to be thought
of as the new browsers; bots will be
the new websites. This is the
beginning of a new Internet.”
Ted Livingston, Founder of Kik

@3x14159265
Pioneering model of “apps within an app”
A truly mobile platform
Payments as a portal
~ $7 ARPA
WeChat

@3x14159265
The race to become the
“WeChat of the West”

@3x14159265
Facebook Messenger
950 Mio MAU
Q2 2016
Line
220 Mio MAU
Q1 2016
Telegram
100 Mio MAU
Q1 2016
Slack
3 Mio DAU
Q2 2016
HipChat
?
Kik
200 Mio RU
Q1 2016
MAU: monthly active users
DAU: daily active users
RU: registered users
Skype
300 Mio MAU
Q2 2016

@3x14159265
WhatsApp
> 1 Bn MAU
Business Features to come
late 2016

@3x14159265
estimated distribution of (private) messengers according to statista.com

@3x14159265
~13 Mio Users
2008 - Release of
iOS App Store
~ 2.5 Bn Users
2016 - Release of
Bot platforms
Opportunity

@3x14159265
Receive Messages
Text GIF/Video Location Other Media
Messenger ✅ ✅ ✅ ✅
Telegram ✅ ✅ ✅ ✅
Kik ✅ ✅ ❌ ❌
Line ✅ ✅ ✅ ✅

@3x14159265
Text GIF/Video Location Other Media
Slack ✅ ✅ ❌ ✅
Hipchat ✅ ✅ ❌ ✅
Skype ✅ ✅ ❌ ❌
Receive Messages

@3x14159265
Text GIF/Video Location Other Media
Structured
Messages
Messenger ✅ ✅ ❌ ❌ ✅
Telegram ✅ ✅ ✅ ✅ ✅
Kik ✅ ✅ ❌ ❌ ~
Line ✅ ✅ ❌ ✅ ~
Send Messages

@3x14159265
Text GIF/Video Location Other Media
Structured
Messages
Slack ✅ ✅ ❌ ✅ ✅
Hipchat ✅ ✅ ❌ ✅ ✅
Skype ✅ ✅ ❌ ❌ ❌
Send Messages

@3x14159265
Conversational
vs
Transactional

@3x14159265
Understand and process natural language
(NLU, NLP)
Interact in a “human” way
E.g.
Luka.ai
assistant.ai
Conversational Chatbots

@3x14159265
Landscape Conversational Enabler

@3x14159265
Command oriented
“Form” like interaction
E.g.
“/” commands in Slack
Uber Bot for Messenger
Transactional Chatbots

“
@3x14159265
“Messaging has the potential to be
the command line for normal
humans.”
Sarah Guo, Greylock Ventures

@3x14159265
“Hardcoded” commands Keyboard buttons Horizontal inline results

@3x14159265
Vertical inline results Inline buttons Inline paging

@3x14159265
Vertical inline results Inline buttons Inline paging
“Horizontal
Slider”

@3x14159265
JOIN THE COMMUNITY
facebook.com/groups/chatbotdevelopers

@3x14159265
Resources
● https://orat.io/blog
● http://www.businessinsider.de/the-messaging-app-report-2015-11?r=US&IR=T
● https://medium.com/@saranormous/clippy-s-revenge-39f7387f9aab#.pkaqk
2r7h
● http://www.statista.com/statistics/263795/number-of-available-apps-in-the-
apple-app-store/
● http://blog.appannie.com/understanding-global-messaging-app-user/
● http://a16z.com/2015/08/06/wechat-china-mobile-first/

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The presentation of the talk "Solid Pods Vs Personal Knowledge Graphs: Similarities and Differences" that was given by the PhD researcher Eleni Ilkou, in the 2nd Solid Symposium. Abstract: Solid Pods and Personal Knowledge Graphs are pioneering constructs within the Semantic Web community, each offering unique avenues for empowering individuals in the digital realm. Solid Pods stand as decentralized bastions of data control which grant users unprecedented authority over their digital presence, ensuring ownership, privacy and portability of personal data. Personal Knowledge Graphs infuse personal data and activity with contextual relevance, facilitating the synthesis and discovery of knowledge. This presentation aims to briefly reflect on the main similarities and differences among the Solid Pods and Personal Knowledge Graphs.

2nd Solid Symposium: Solid Pods vs Personal Knowledge Graphs

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Bot Trends 2016

1. @3x14159265 Bot Trends 2016 Bots starting a new era of the Internet

2. @3x14159265 Chatbot: interacting with a service through a conversational interface (e.g. messengers)

3. @3x14159265

4. @3x14159265 Chatbots have existed since the 90’s. Why now?

5. @3x14159265 * Big 4 Messaging Apps: WhatsApp, Facebook Messenger, WeChat, Viber * Big 4 Social Networking Apps: Facebook, Twitter, LinkedIn, Instagram

6. @3x14159265 Existing platforms are becoming more important - and chatbots are the way to go

7. @3x14159265

8. @3x14159265

9. “ @3x14159265 “Messaging is one of the few things that people do more than social networking.” Mark Zuckerberg, Founder of Facebook

10. @3x14159265

11. @3x14159265

12. “ @3x14159265 “Chat apps will come to be thought of as the new browsers; bots will be the new websites. This is the beginning of a new Internet.” Ted Livingston, Founder of Kik

13. @3x14159265 > > Websites Apps Chatbots

14. @3x14159265 WeChat > 700 Mio MAU

15. @3x14159265 Pioneering model of “apps within an app” A truly mobile platform Payments as a portal ~ $7 ARPA WeChat

16. @3x14159265 The race to become the “WeChat of the West”

17. @3x14159265 Facebook Messenger 950 Mio MAU Q2 2016 Line 220 Mio MAU Q1 2016 Telegram 100 Mio MAU Q1 2016 Slack 3 Mio DAU Q2 2016 HipChat ? Kik 200 Mio RU Q1 2016 MAU: monthly active users DAU: daily active users RU: registered users Skype 300 Mio MAU Q2 2016

18. @3x14159265 Facebook Messenger 950 Mio MAU Q2 2016 Line 220 Mio MAU Q1 2016 Telegram 100 Mio MAU Q1 2016 Slack 3 Mio DAU Q2 2016 HipChat ? Kik 200 Mio RU Q1 2016 MAU: monthly active users DAU: daily active users RU: registered users Skype 300 Mio MAU Q2 2016 PRIVATE BUSINESS

19. @3x14159265 WhatsApp > 1 Bn MAU Business Features to come late 2016

20. @3x14159265 estimated distribution of (private) messengers according to statista.com

21. @3x14159265 ~13 Mio Users 2008 - Release of iOS App Store ~ 2.5 Bn Users 2016 - Release of Bot platforms Opportunity

22. @3x14159265 Receive Messages Text GIF/Video Location Other Media Messenger ✅ ✅ ✅ ✅ Telegram ✅ ✅ ✅ ✅ Kik ✅ ✅ ❌ ❌ Line ✅ ✅ ✅ ✅

23. @3x14159265 Text GIF/Video Location Other Media Slack ✅ ✅ ❌ ✅ Hipchat ✅ ✅ ❌ ✅ Skype ✅ ✅ ❌ ❌ Receive Messages

24. @3x14159265 Text GIF/Video Location Other Media Structured Messages Messenger ✅ ✅ ❌ ❌ ✅ Telegram ✅ ✅ ✅ ✅ ✅ Kik ✅ ✅ ❌ ❌ ~ Line ✅ ✅ ❌ ✅ ~ Send Messages

25. @3x14159265 Text GIF/Video Location Other Media Structured Messages Slack ✅ ✅ ❌ ✅ ✅ Hipchat ✅ ✅ ❌ ✅ ✅ Skype ✅ ✅ ❌ ❌ ❌ Send Messages

26. @3x14159265 Conversational vs Transactional

27. @3x14159265

28. @3x14159265 Understand and process natural language (NLU, NLP) Interact in a “human” way E.g. Luka.ai assistant.ai Conversational Chatbots

29. @3x14159265 Landscape Conversational Enabler

30. @3x14159265

31. @3x14159265

32. @3x14159265 Command oriented “Form” like interaction E.g. “/” commands in Slack Uber Bot for Messenger Transactional Chatbots

33. “ @3x14159265 “Messaging has the potential to be the command line for normal humans.” Sarah Guo, Greylock Ventures

34. @3x14159265 UI Elements

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36. @3x14159265

37. @3x14159265 Horizontal Slider

38. @3x14159265 “Hardcoded” commands Keyboard buttons Horizontal inline results

39. @3x14159265 Vertical inline results Inline buttons Inline paging

40. @3x14159265 Vertical inline results Inline buttons Inline paging “Horizontal Slider”

41. @3x14159265

42. @3x14159265 JOIN THE COMMUNITY facebook.com/groups/chatbotdevelopers

43. @3x14159265 botfather.me

44. @3x14159265 Resources ● https://orat.io/blog ● http://www.businessinsider.de/the-messaging-app-report-2015-11?r=US&IR=T ● https://medium.com/@saranormous/clippy-s-revenge-39f7387f9aab#.pkaqk 2r7h ● http://www.statista.com/statistics/263795/number-of-available-apps-in-the- apple-app-store/ ● http://blog.appannie.com/understanding-global-messaging-app-user/ ● http://a16z.com/2015/08/06/wechat-china-mobile-first/

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