Preparing for 2020:
5 Trends That Will Save Your Business
Managed Communications Provider
& Supplier of Managed Network & ITServices
Presented by Peter Radizeski
RAD-INFO

Top Tech Trends 2020Top Tech Trends 2020

Create Value with Best Practices, Real World examples

1st Trend

• To have a dialogue with your customer
around mobility:
– Managed wi-fi, MDM, wireless TEM
• What would they like to get from 5G?
• How can their business leverage 5G to be
more productive, efficient, competitive?
Where’s the Opportunity with 5G?

2nd Trend
2nd Trend

SD-WAN Vendors

Fiber 4G/5G Wireless
Satellite Fixed
Wireless
Give Your Customers Redundancy & Reliability
with AireSpring Managed Network Connectivity
Broadband

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On SD-WAN: one size does not fit all.

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• Finance
• Retail
• Hospitality
WHY?
• Agility
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• Visibility
• Secure
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• Optimized for XaaS
SD-WAN Buyers

• What software is critical to your
business?
• Where does it reside?
• How cloud-centric are you?

• How much does an outage cost?
• What happens if the Internet is
slow?
–App and Voice Quality issues

Do you
want to
play a
game?
Trend #3

The term “artificial intelligence” was coined in 1956!
“AI is a constellation of technologies—from machine learning to
natural language processing—that allows machines to sense,
comprehend, act and learn.” – Accenture
IoT, Wearables, Machine Learning, Quantum Computing, Edge
Computing, blockchain, Virtual Assistants, Big Data = one big
system

• Robots
• Speech Recognition
• IVR
• Virtual Agents / chatbot
• CPaaS & CCC
• Alexa, Siri
• Wearables
• Drug Discovery
• Self driving cars
• Insurance Personalization
• Facial Recognition

Omni-channel Cloud Contact Center
CPaaS
Are they looking to automate some
customer service or Improve CX?
AI Opportunity

4th Trend

IoT consists of many things including:
Smart Homes, wearables, Connected Cars,
LED lighting management, fleet tracking, and
employee safety solutions.

IoT
• Sensors or Hardware
• Internet connectivity
• Wi-fi or 4G/LTE
• Cloud / Big Data sits
• AI/ML - smarts
• Output
• UX
Sometimes not bundled!
IoT

• Retail
• Hospitality
• HVAC & Smart Bldg.
• Monitoring
• Agriculture
Bundle!!
IOT Opp!

• What verticals do you sell into?
• How are the biggest vendors in that space?
 Dentivent
• The more you know about your clients’
business the better you can serve them.
 When my other banks buy this, they buy..

5th Trend
5th Trend

• DID + E911
• SMS
• Dial-tone
• APIs
• Layering
functionality on
top of voice
Communications Platform as a Service

• GAFAM is slowly replacing the PSTN
– iMessage, Facetime, WhatsApp, Hangouts, Skype

Are You Leveraging GAFAM?

1. Sell to a Department. Land & Expand.
2. Do you have a dept (A/R, Service, Appoint) that has 3 or
more people? ACD, IVR, CCC
3. Is your contact center compatible with social media?
Create the Opportunity

When you hear “Digital Transformation”:
• A digital workplace requires cloud collaboration.
• Remote workers work best with cloud collab.
• Clients look for:
– Collab & Cloud Comms, various flavors of cloud apps,
and Big Data options,
– Wi-fi / connectivity/redundancy
– AI/chatbot/automation, and
– ultimately will need Security & Managed IT

6th Trend
6th Trend

• IoT, AI, SD-WAN
• Everything attached to the Internet
• Not much of it secured
• Compliant is different from secure
Cyber-Security

• 1H 2019 have seen more than 3,800
publicly disclosed breaches exposing an
incredible 4.1 billion compromised records.
• Ransomware on police, govt
• Breaches at every level of SME
Breaches

• Cyber-Security Insurance
• Anti-Phishing training
• Cloud Backup!*
Cyber-Security

“If you’re continuing to pitch to
the IT staff, that’s somewhat of a
winning proposition, but I would
ask you to expand that to the line
of business,” she said. “And when
you do that you’re going to
explore all of the various
opportunities and solve the
business’s real problems with
solutions.”
AT&T’s Stacey Marx

Verticals

UCaaS IP Voice CCaaS
Collaboration Security
AireSpring Cloud-hosted Applications Can Be Layered Over
Various Underlying Connectivity Options
SD-WAN

Questions

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