Kaaren Hanson, Moving the Needle, WarmGun 2013
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Kaaren Hanson, Moving the Needle, WarmGun 2013
- 3. they don’t really get design @kaarenhanson @IntuitInc
- 6. Get this s&%t out of my office @kaarenhanson @IntuitInc
- 8. Eeyore just brought us another f%#@g book.
- 11. share an experience that delighted you @kaarenhanson @IntuitInc
- 13. help them feel it @kaarenhanson @IntuitInc
- 17. design for delight @kaarenhanson @IntuitInc
- 21. predictions 23% Delight accounts for ~75% of the variance in Net Promoter Score 20% 30% @kaarenhanson @IntuitInc
- 24. give execs a job @kaarenhanson @IntuitInc
Notes de l'éditeur
- A common problem we have all faced, at some point in time, as designers – how do you get executives to back you and your work in the right way – how to you develop strong influence? I’ve been a design leader for about 15 years and an executive for about 10. Over this time, I’ve learned a lot – that the nice way to say I’ve got a lot of scars on my back from some brutal experiences. I’m going to 3 things execs won’t tell you – some painfully learned – as well as solutions I’ve found to be effective.
- Idle hands make devil’s work