This document provides an overview of Big Listening 101, which involves using social media monitoring tools and morning meetings to track online conversations and identify targets, influencers, and campaign ideas. It discusses why organizations do Big Listening, including to understand audiences, check assumptions, identify patterns of engagement, understand the scale of issues, and set goals. The document also provides examples of keywords to track for different topics and shares charts analyzing mentions of overfishing from 2012 to 2014.
2. Big Listening 101
March 5rd, 2015 #BigListening
Dial in to the audio at
866-740-1260
Participant code 3005900
bit.ly/biglistening
3. Livetweet: #biglistening
Follow: bit.ly/BL101list
Notes: bit.ly/BL101notes
Lots of people on the line!
Ask questions in the chat at any time.
We’ll send recording & slides after.
Housekeeping
Note:
bit.ly links are case-sensitive
4. The Upwell Team
Rachel Weidinger
Executive Dir.
@rachelannyes
Ray Dearborn
Campaign Lab Dir.
@rdearborn
Matt Fitzgerald
Attention Lab Dir.
@fitz350
(Slide may or may not have been cribbed from a previous ___-inar)
13. Why do Big Listening?
1. Meet your audiences where they are,
using language they’re already using
2. Check assumptions, adjust your gut
3. Identify targets, influencers and
campaign ideas
4. Identify patterns of online engagement
5. Understand the scale of conversations,
and compare issues
6. Set campaign goals informed by data
20. A Few Good Robot Tools for
(Personal) Awesome Detection
• TweetDeck and/or Hootsuite
• TweetedTimes
• Rt.ly
• CrowdTangle
• Paper.li
• Spundge
• Prismatic
• Rebelmouse
• Newswhip
…. and more every day
23. Issue / Cause Keywords
Ocean Acidification
• "ocean acidification"
• "#oceanacidification"
• "10 million scallops"
• "evil twin” AND "Lubchenco"
• "acid test The Economist"~8
AND –”Syria”
… and many more
upwell.us/oceanacidification
24. Keyword Prompts
• People: name, name and company, name and school, name and city, common
misspellings, online handles, public work (books, articles, white papers,
speeches etc)
• Brand: company, product(s), leadership team (people), common misspellings
• Campaign: name, hashtags, landing page url(s), targets (people, brands), unique
phrases from messaging, campaigners (people)
• News Story / Blog Post: headline(s), share text (e.g. auto-tweet language), key
phrases, key figures, quotes, social share text / content
• Issue/Cause: All of the above and… key concepts, terms and phrases (political,
cultural, scientific, religious, corporate, comedic etc)
^ Note: These are starting points, not an exhaustive list
42. Record bluefin
sale ($736k)
Radioactive Tuna
China shark
fin soup
banquet ban
Shark Week
2012
Antarctic Ocean
MPA petition
Greenpeace
Gangnam Style
Record bluefin
sale ($1.7M)
CITES extends
protections to
5 new sharks
EU fishing
policy reform
Shark Week
2013
The Ocean is Broken
Ending
Overfishing
#SaveSharks
(WA Shark Cull)
Bluefin UK wash-up;
Shark Awareness Day
Thai Airways
sharkfin cargo ban;
Sharknado 2
Shark Week
2014
Jiro
dreams of
sushi's
future
Google & SkyTruth
Indonesian
crackdown
0
2,000
4,000
6,000
8,000
10,000
12,000
Jan 2012 Apr 2012 Jul 2012 Oct 2012 Jan 2013 Apr 2013 Jul 2013 Oct 2013 Jan 2014 Apr 2014 Jul 2014 Oct 2014
Overfishing & Fisheries Social Mentions 2012-2014
Overfishing (2012) Overfishing (2013-2014)
43. Record bluefin
sale ($736k)
Radioactive Tuna
China shark
fin soup
banquet ban
Shark Week
2012
Antarctic Ocean
MPA petition
Greenpeace
Gangnam Style
Record bluefin
sale ($1.7M)
CITES extends
protections to
5 new sharks
EU fishing
policy reform
Shark Week
2013
The Ocean is Broken
Ending
Overfishing
#SaveSharks
(WA Shark Cull)
Bluefin UK wash-up;
Shark Awareness Day
Thai Airways
sharkfin cargo ban;
Sharknado 2
Shark Week
2014
Jiro
dreams of
sushi's
future
Google & SkyTruth
Indonesian
crackdown
0
2,000
4,000
6,000
8,000
10,000
12,000
Jan 2012 Apr 2012 Jul 2012 Oct 2012 Jan 2013 Apr 2013 Jul 2013 Oct 2013 Jan 2014 Apr 2014 Jul 2014 Oct 2014
Overfishing & Fisheries Social Mentions 2012-2014
Overfishing (2012) Overfishing (2013-2014)
Go deep at
upwell.us/
overfishing
44. Why do Big Listening?
1. Meet your audiences where they are,
using language they’re already using
2. Check assumptions, adjust your gut
3. Identify targets, influencers and
campaign ideas
4. Identify patterns of online engagement
5. Understand the scale of conversations,
and compare issues
6. Set campaign goals informed by data
45.
46. Why do Big Listening?
1. Meet your audiences where they are,
using language they’re already using
2. Check assumptions, adjust your gut
3. Identify targets, influencers and
campaign ideas
4. Identify patterns of online engagement
5. Understand the scale of conversations,
and compare issues
6. Set campaign goals informed by data
Big Listening is the art of gaining insight by tracking topical online conversations over time. Big Listening is distinguished from traditional social media monitoring by its scale, fluidity, focus on issue or cause monitoring, and expanded access to historical data. Using monitoring and measurement tools such as Radian6, Topsy Pro, Google Alerts and Tweetdeck, Upwell builds a meteorology of ocean conversations, pinpointing opportunities for intervention. Matt Fitzgerald has detailed some of our Big Listening insights on our blog.
Agenda
We work with a really big community and we love it
The ocean is our client.
Upwell is a social media PR agency, forging new models in our pilot phase
It’s a big idea, one that really resonated with me in initial conversations with Vikki Spruill. The ocean faces complex issues that need big new ideas
You are well aware of the crisis the ocean faces, but we have major work to do with the American public.
The ocean competes for attention with campaigns run out rooms like this…
Backed by the largest budget of any food company in the world, they also happen sell 20 billion plastic bottles a year
But our war room to monitors the brand of the ocean, focusing on sustainable seafood and overfishing.
Photo credit : http://uk.mobile.reuters.com/article/idUKBRE89P07Q20121026?irpc=932
Have you ever wondered how an Upwell campaign works? What is the process by which we identify, clarify and amplify an issue? How do we devise a campaign plan, whether it’s a campaign that lasts only an hour or one that is spread over several days? There’s more to it than posting a tweet with a link and then move on. The graphic above illustrates our creative process from beginning to end.
http://www.bethkanter.org/upwell-campaign/
Big Listening is the art of gaining insight by tracking topical online conversations over time. Big Listening is distinguished from traditional social media monitoring by its scale, fluidity, focus on issue or cause monitoring, and expanded access to historical data. Using monitoring and measurement tools such as Radian6, Topsy Pro, Google Alerts and Tweetdeck, Upwell builds a meteorology of ocean conversations, pinpointing opportunities for intervention. Matt Fitzgerald has detailed some of our Big Listening insights on our blog.
Big Listening is the art of gaining insight by tracking topical online conversations over time. Big Listening is distinguished from traditional social media monitoring by its scale, fluidity, focus on issue or cause monitoring, and expanded access to historical data. Using monitoring and measurement tools such as Radian6, Topsy Pro, Google Alerts and Tweetdeck, Upwell builds a meteorology of ocean conversations, pinpointing opportunities for intervention. Matt Fitzgerald has detailed some of our Big Listening insights on our blog.
You already have ways of paying attention to your community, profession, important things…
The practice of personal awesome detection is saying: this is part of your job, and it’s also your job to bring that news back into the team to inform collective work.
(Tools can help support but aren’t necessary)
Image source: http://neighbors.denverpost.com/album_pic.php?pic_id=2331
You can work infinite hours, more imp is to get the gist.
DRAW THIS, EVENTUALLY
“A group of sea otters is called a raft” Source: https://natgeoeducationblog.files.wordpress.com/2014/03/four_sea_otters.jpg on http://blog.education.nationalgeographic.com/2014/03/12/the-wonderful-thing-about-otters/
“A group of sea otters is called a raft” Source: https://natgeoeducationblog.files.wordpress.com/2014/03/four_sea_otters.jpg on http://blog.education.nationalgeographic.com/2014/03/12/the-wonderful-thing-about-otters/
Shared assumptions of the people in the meeting
http://www.upwell.us/why-we-choose-what-we-choose-upwell-curation-criteria
Big Listening is the art of gaining insight by tracking topical online conversations over time. Big Listening is distinguished from traditional social media monitoring by its scale, fluidity, focus on issue or cause monitoring, and expanded access to historical data. Using monitoring and measurement tools such as Radian6, Topsy Pro, Google Alerts and Tweetdeck, Upwell builds a meteorology of ocean conversations, pinpointing opportunities for intervention. Matt Fitzgerald has detailed some of our Big Listening insights on our blog.
Big Listening is the art of gaining insight by tracking topical online conversations over time. Big Listening is distinguished from traditional social media monitoring by its scale, fluidity, focus on issue or cause monitoring, and expanded access to historical data. Using monitoring and measurement tools such as Radian6, Topsy Pro, Google Alerts and Tweetdeck, Upwell builds a meteorology of ocean conversations, pinpointing opportunities for intervention. Matt Fitzgerald has detailed some of our Big Listening insights on our blog.
We did these maps to learn about these conversations.
Conversation Literacy (~ fluency)
! Concepts in mindmap are not equal to keywords. Keywords capture pieces of conversation about concepts. Sharks brings in SJ Sharks unless you add an exception.
Original purpose was to understand the different language used by different groups in ocean conversations. We wanted to capture the breadth of conversation (not just policymakers)
Who talks about this and what words do they use? (part of narrative) What stories are being told? Who are they being told by? What language is in those stories? What is the creation story?
Our first pass at mindmapping ocean acidification, which is in front of you, (and was done by a scientist), missed whole swaths of conversation. It left out culture [other than science culture, policy culture, commerce culture etc.
R6 Dashboard (SharkWeek2013)
L to R:
SW 2012, SW 2013, SW (blue) vs Sharknado (red)
Peak SW wordcloud, #megalodon river of news