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mail Marketing
Made better, easier & smarter
                              g
Contents
•   What is it
•   How it works
•   Some examples
•   6P service options and service menu
•   Key e-benefits
•   The road to success
•   About 6P Marketing & 6PM News
•   Some clients we serve
•   Contact
What is it?
E-mail marketing is the art and science of
sending relevant and interesting
information to an engaged and interested
audience for a wide variety of reasons on
a regular basis.




                                             3
For those with something to say and an
interested audience, e-mail is:
                     e mail
    Quick & affordable
    Flexible: mailing volume, frequency, content
    Measurable: responses are tracked real time


E-mail marketing also:
    will help y achieve y
             p you       your business ggoals
    keep customers in the loop leading to happier
     customers
   iincreases your customer i t llig
                       t     intelligence and
                                            d
    Improves online marketing effectiveness


                                                     4
"Among the many great benefits that e mail
              man                       e-mail
marketing has is that it easily, quickly, regularly
and inexpensively connects you with the first
place you should be looking for business - your
 l           h ld b l ki f b i
existing clients and top prospects.

Unfortunately, this simple concept often eludes
even the most adept business leaders.”

                                      — Paul Provost



                                                       5
Industry research says . . .
                                e-mail marketing is a winner
Direct Marketing Association                  UK Direct Marketing Association survey, 2009
Datran Media's 2009 and 2010 Annual
                                              April 2009 survey of Senior Marketing
Marketing & Media Survey
                                              Executives by the European Interactive
Ad Effectiveness Survey. Forbes Media         Advertising Association

Summer 2009 survey of Irish marketers         2009 survey of US B2B marketers by Marketing
                                              Professionals and Forrester Research
December 2008 survey by MarketingSherpa
Feb/Mar 2008 retailer survey by shop.org      The CMO Council's Marketing Outlook '09
                                              Report
December 2009 survey of 300 email marketers
by Silverpop
                                              A survey of B2B marketers in November, 2008
Q2 2009 survey of over 5,000 Senior US
Executives                                    2008/9 survey by Forrester Research

November 2009 survey of B2B marketers
North American small businesses survey by
Hurwitz & Associates in 2009



                                                                                             6
E-mail marketing versatility
Top 3 reasons for using e-mail
  marketing
                      Gather Profile information
                      Grooming new customers
                                 Q
                                 Qualify leads
                                       y
                               Announce Events
                             Cross‐sell or up‐sell
                      Promote specials or sales
            Customer relationship management
            Customer relationship management
               Promote new products or services
Strengthen a brand, product, or company’s image
                                  Create rapport




                                                     Source: Inbox Marketer
                                                                              7
E-mail investment trends




          Source: Investment trends by U.S. industry. Marketing Sherpa. July, August 2009. N=1,493
                                                                                                     8
Overall media utility trends




                               © 6P Marketing, 2009




                                                      9
On-line investment trends




             Source: Forrester Research Interactive Advertising Forecast, April 2009 (US Only)
                                                                                                 10
How it works
Select a message              Write the e-mail      Edit message and copy




 Design layout               Arrange distribution   Review performance
   HEADLINE HERE
   HEADLINE HERE
   Body copy goes
    here. Body 
   copy CAN go
   here as well.

   SUBHEAD HERE
   Body copy goes




   Phone number goes here.




                                                                            11
From acorns to oak trees
Great e-marketing campaigns:
   support and complement your general and
    social marketing strategies
   have a database that starts off small, with
    people you know
         l     k
   focus on your customer’s needs or wants
  lleverage the brand’s USP or social profile
           g th b d’                i l    fil
   use creative that complements general and
    social marcom’s tone & manner
           marcom s
   supports and grows your website & traffic


                                                  12
Examples




           13
Our service options
• Novice
  – New to basic e mail communication
                 e-mail
• Experienced
  – You want to kick it up a notch
• Advanced
  – You understand and want to further
    develop relationships with your audience



                                               14
Service menu
                     6PM News       6PM News             iContact        Exacttarget
Features              All in one   Do it Yourself
Brand Integration
    d         i                   Support Available
                                   S     t A il bl       Your staff
                                                                 ff       Your staff
                                                                                  ff

Strategy & Tactics                Support Available     Your staff       Your staff

Design/Layout                     Support Available   Stationery only    Stationery 
                                                                             only
Copywriting                       Support Available     Your staff       Your staff

Editing                           Support Available     Your staff       Your staff

Sending                           Support Available     Your staff       Your staff

AB testing                       Support Available     Your staff       Your staff




                                                                                        15
Key benefits
• Scalable by volume, frequency and content
• Increases and improves your customer intelligence
• Drives direct sales and supports other sales channels
• Efficient and inexpensive communication tool
• Supports audience data integration & segmentation
• Some offers can generate immediate action
• Contributes to branding
                                                    develop           create
• Strengthens relationships, and helps build
       g                  p         p
  repeat sales, trust and loyalty

                                                 learn                     send



                                                              track       16
With e-marketing you learn
•   Who opened your e-mail (OPEN RATE)
•   At what time
•   Who how
    Wh / h many clicked on the each link(s) (CLICK THROUGH RATE)
                 li k d    th     h li k( )
•   How many ordered online or called to buy, book & order
•   How many forwarded your e-mail to a friend, wrote on your wall, joined your
    twitter
    t itt account
                t
•   Who signed up
•   Whether anyone unsubscribed


You learn all of this at NO EXTRA CHARGE!
Want to learn more? Surveys are as easy to do as newsletters
                                                 newsletters.




                                                                                  17
With e-marketing you learn
• What your audience thinks of your products
  and brand
• Likes and dislikes
• What society thinks of your social contribution
• Online proportion and activities
• What they’re willing to do with you
• How often                                   develop           create



• Your social marketing bridging options
                                           learn                     send



                                                        track       18
E-mail learning supports your marcom model
                                             
                                             
                                            

                                             
                                             
                                             
                                             




    
    
    
                                            
                                             
                                             


                                                 19
Only e-mail lets you...
   develop an offer on Monday
   create an E-mail on Tuesday
               E mail
   send it to your top C+P on Wednesday
   track the response rates on Thursday
   and learn how to make the next
    E mail
    E-mail better by Friday*
                      Friday
                                                                               develop           create




                                                                            learn                     send



       * For illustration only. Actual development times vary by project.                track
                                                                                                     20
7 tips to e-mail success
1.   Relevant (interesting) content
      • interesting articles supported by appealing offers

2.   Appropriate creative environment
3.   Build your contact list strategically
4.   Segment your list(s)
5.   Consistent contact quality and frequency
6.   Professional looking design, layout & code
                                                                        develop           create

7.   Test, retest and refresh
         ,
      • Strive to learn more about your audience each time out
      • Stay on top of e-mail, audience interest and social trends
                                                                     learn                     send



                                                                                  track
                                                                                              21
The road to success
6PM News proposes that the best way to succeed is to
have a team of specialists manage your e-mail marketing
p g
program. A team whose sole focus is delivering the best
                                             g
product possible.


This t
Thi team should include:
          h ld i l d
    –   Marketing strategist/brand manager,
    –   Writer/editor,
    –   Graphic designer,
    –   Production coordinator and
    –   Website developer.
                                                    develop           create
If you can afford all these people, great.
If not, call us today because we can…
                                                 learn                     send



                                                              track
                                                                          22
Hard work pays off




           MarketingSherpa’s e-mail marketing benchmark survey methodology: August, 2009.
                                                                                 N=1493     23
Sample metrics
100% opt-in list                             5,000 /month                50,000/month

Open Rate            40% to 60%             2,000 to 3,000            20,000 to 30,000

Click-Through Rate   20% to 30%             1,000 to 1,500             10,000 to 15,000




Internal (Hand-picked) list                  5,000 /month                50,000/month

Open Rate            10% to 30%              500 to 1,500              5,000 to 15,000

Click-Through Rate
           g         1% to 20%                50 to 1,000                500 to 10,000




                         Results are based on a sampling of 6P Marketing clients but are not guaranteed.
                                                                                                           24
About 6P Marketing
Value and results co‐exist comfortably at 6P Marketing


Let
L t passion drive you.
        i di
6P Marketing works closely with independent business owners committed to
growing their businesses. We design, develop and deploy a wide array of cost
effective, results-oriented communications solutions using the most productive
mix of modern and traditional marketing tools.
                                       g




                                                                                 25
About 6PM News
• E-mail marketing division of 6P
          g
  Marketing
• Design, develop & deliver insightful
  e mail
  e-mail communications
       Ensure that your:
       Marketing efforts go up with your sales
       Messages are as great & consistent as your
        organization’s products & services
       Communications are produced by a team of
                             p           y
        trained & experienced professionals



                                                     26
We’ll do the work
6PM News helps you tell your brand’s (social)
commitment story
     Relevant and engaging information is the news
     Timely, relevant information is the headline story
     And your clients are the heroes
          y


6PM News uncovers stories begging to be told
     We assess your on and offline communications
     Your internal and client facing communications and
     Id tif examples of your unique selling points th t th t can
      Identify     l    f        i      lli g i t that that
      become the angle on your stories.




                                                                    27
Some clients we serve
 Legacy Bowes Group
 Amik
 Asper School of Business
 The Rink Training Centre
 Organza Market
 Inclusion Software
 IBEX Payroll
 Friends of the Canadian Museum for Human Rights
 Waterhouse Executive Search Partners



                                                    28
Contact
Value and results co‐exist comfortably at 6P Marketing


www.6pmnews.ca

Winnipeg
Paul Provost
Paul Provost
421 Mulvey Avenue East
Winnipeg, Manitoba
Canada R3L 2B4
Phone: 204.474 1654
Phone: 204.474‐1654
E‐mail: paul@6PMarketing.com




                                                         29

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Email Marketing - How to Guide for Business Leaders

  • 1. mail Marketing Made better, easier & smarter g
  • 2. Contents • What is it • How it works • Some examples • 6P service options and service menu • Key e-benefits • The road to success • About 6P Marketing & 6PM News • Some clients we serve • Contact
  • 3. What is it? E-mail marketing is the art and science of sending relevant and interesting information to an engaged and interested audience for a wide variety of reasons on a regular basis. 3
  • 4. For those with something to say and an interested audience, e-mail is: e mail  Quick & affordable  Flexible: mailing volume, frequency, content  Measurable: responses are tracked real time E-mail marketing also:  will help y achieve y p you your business ggoals  keep customers in the loop leading to happier customers iincreases your customer i t llig t intelligence and d  Improves online marketing effectiveness 4
  • 5. "Among the many great benefits that e mail man e-mail marketing has is that it easily, quickly, regularly and inexpensively connects you with the first place you should be looking for business - your l h ld b l ki f b i existing clients and top prospects. Unfortunately, this simple concept often eludes even the most adept business leaders.” — Paul Provost 5
  • 6. Industry research says . . . e-mail marketing is a winner Direct Marketing Association UK Direct Marketing Association survey, 2009 Datran Media's 2009 and 2010 Annual April 2009 survey of Senior Marketing Marketing & Media Survey Executives by the European Interactive Ad Effectiveness Survey. Forbes Media Advertising Association Summer 2009 survey of Irish marketers 2009 survey of US B2B marketers by Marketing Professionals and Forrester Research December 2008 survey by MarketingSherpa Feb/Mar 2008 retailer survey by shop.org The CMO Council's Marketing Outlook '09 Report December 2009 survey of 300 email marketers by Silverpop A survey of B2B marketers in November, 2008 Q2 2009 survey of over 5,000 Senior US Executives 2008/9 survey by Forrester Research November 2009 survey of B2B marketers North American small businesses survey by Hurwitz & Associates in 2009 6
  • 7. E-mail marketing versatility Top 3 reasons for using e-mail marketing Gather Profile information Grooming new customers Q Qualify leads y Announce Events Cross‐sell or up‐sell Promote specials or sales Customer relationship management Customer relationship management Promote new products or services Strengthen a brand, product, or company’s image Create rapport Source: Inbox Marketer 7
  • 8. E-mail investment trends Source: Investment trends by U.S. industry. Marketing Sherpa. July, August 2009. N=1,493 8
  • 9. Overall media utility trends © 6P Marketing, 2009 9
  • 10. On-line investment trends Source: Forrester Research Interactive Advertising Forecast, April 2009 (US Only) 10
  • 11. How it works Select a message Write the e-mail Edit message and copy Design layout Arrange distribution Review performance HEADLINE HERE HEADLINE HERE Body copy goes here. Body  copy CAN go here as well. SUBHEAD HERE Body copy goes Phone number goes here. 11
  • 12. From acorns to oak trees Great e-marketing campaigns:  support and complement your general and social marketing strategies  have a database that starts off small, with people you know l k  focus on your customer’s needs or wants lleverage the brand’s USP or social profile g th b d’ i l fil  use creative that complements general and social marcom’s tone & manner marcom s  supports and grows your website & traffic 12
  • 13. Examples 13
  • 14. Our service options • Novice – New to basic e mail communication e-mail • Experienced – You want to kick it up a notch • Advanced – You understand and want to further develop relationships with your audience 14
  • 15. Service menu 6PM News 6PM News iContact Exacttarget Features All in one Do it Yourself Brand Integration d i  Support Available S t A il bl Your staff ff Your staff ff Strategy & Tactics  Support Available Your staff Your staff Design/Layout  Support Available Stationery only Stationery  only Copywriting  Support Available Your staff Your staff Editing  Support Available Your staff Your staff Sending  Support Available Your staff Your staff AB testing  Support Available Your staff Your staff 15
  • 16. Key benefits • Scalable by volume, frequency and content • Increases and improves your customer intelligence • Drives direct sales and supports other sales channels • Efficient and inexpensive communication tool • Supports audience data integration & segmentation • Some offers can generate immediate action • Contributes to branding develop create • Strengthens relationships, and helps build g p p repeat sales, trust and loyalty learn send track 16
  • 17. With e-marketing you learn • Who opened your e-mail (OPEN RATE) • At what time • Who how Wh / h many clicked on the each link(s) (CLICK THROUGH RATE) li k d th h li k( ) • How many ordered online or called to buy, book & order • How many forwarded your e-mail to a friend, wrote on your wall, joined your twitter t itt account t • Who signed up • Whether anyone unsubscribed You learn all of this at NO EXTRA CHARGE! Want to learn more? Surveys are as easy to do as newsletters newsletters. 17
  • 18. With e-marketing you learn • What your audience thinks of your products and brand • Likes and dislikes • What society thinks of your social contribution • Online proportion and activities • What they’re willing to do with you • How often develop create • Your social marketing bridging options learn send track 18
  • 19. E-mail learning supports your marcom model                  19
  • 20. Only e-mail lets you...  develop an offer on Monday  create an E-mail on Tuesday E mail  send it to your top C+P on Wednesday  track the response rates on Thursday  and learn how to make the next E mail E-mail better by Friday* Friday develop create learn send * For illustration only. Actual development times vary by project. track 20
  • 21. 7 tips to e-mail success 1. Relevant (interesting) content • interesting articles supported by appealing offers 2. Appropriate creative environment 3. Build your contact list strategically 4. Segment your list(s) 5. Consistent contact quality and frequency 6. Professional looking design, layout & code develop create 7. Test, retest and refresh , • Strive to learn more about your audience each time out • Stay on top of e-mail, audience interest and social trends learn send track 21
  • 22. The road to success 6PM News proposes that the best way to succeed is to have a team of specialists manage your e-mail marketing p g program. A team whose sole focus is delivering the best g product possible. This t Thi team should include: h ld i l d – Marketing strategist/brand manager, – Writer/editor, – Graphic designer, – Production coordinator and – Website developer. develop create If you can afford all these people, great. If not, call us today because we can… learn send track 22
  • 23. Hard work pays off MarketingSherpa’s e-mail marketing benchmark survey methodology: August, 2009. N=1493 23
  • 24. Sample metrics 100% opt-in list 5,000 /month 50,000/month Open Rate 40% to 60% 2,000 to 3,000 20,000 to 30,000 Click-Through Rate 20% to 30% 1,000 to 1,500 10,000 to 15,000 Internal (Hand-picked) list 5,000 /month 50,000/month Open Rate 10% to 30% 500 to 1,500 5,000 to 15,000 Click-Through Rate g 1% to 20% 50 to 1,000 500 to 10,000 Results are based on a sampling of 6P Marketing clients but are not guaranteed. 24
  • 25. About 6P Marketing Value and results co‐exist comfortably at 6P Marketing Let L t passion drive you. i di 6P Marketing works closely with independent business owners committed to growing their businesses. We design, develop and deploy a wide array of cost effective, results-oriented communications solutions using the most productive mix of modern and traditional marketing tools. g 25
  • 26. About 6PM News • E-mail marketing division of 6P g Marketing • Design, develop & deliver insightful e mail e-mail communications  Ensure that your:  Marketing efforts go up with your sales  Messages are as great & consistent as your organization’s products & services  Communications are produced by a team of p y trained & experienced professionals 26
  • 27. We’ll do the work 6PM News helps you tell your brand’s (social) commitment story  Relevant and engaging information is the news  Timely, relevant information is the headline story  And your clients are the heroes y 6PM News uncovers stories begging to be told  We assess your on and offline communications  Your internal and client facing communications and  Id tif examples of your unique selling points th t th t can Identify l f i lli g i t that that become the angle on your stories. 27
  • 28. Some clients we serve  Legacy Bowes Group  Amik  Asper School of Business  The Rink Training Centre  Organza Market  Inclusion Software  IBEX Payroll  Friends of the Canadian Museum for Human Rights  Waterhouse Executive Search Partners 28