The City of Grand Rapids implemented ManageEngine ADSelfService Plus to provide a password self-service solution for its 1,200 employees. The previous process of employees calling the IT helpdesk to unlock or reset passwords was inefficient and caused major disruptions. ADSelfService Plus allows employees to independently unlock accounts, reset passwords, and update personal information without involving the helpdesk. This reduced the IT department's workload and improved productivity across the organization. The solution was easy to deploy and offered a cost-effective way to address the city's identity management challenges.