We have a packed agenda with hands-on tutorials, customer spotlights, product roadmaps and peer-to-peer sessions for like-minded system users. We are also covering industry best practices that impact long-term success in today’s business environment, including retail execution, business intelligence, mobility and data synchronization.

1. Five Actionable Insights/Best Practices:
Panel Discussion with Two
Manufacturer Partners
2017 AFS USER CONFERENCE
“Practical Analytics for Everyday Decision Making”

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Introduction
Courtney Vlastnik, Client Service Manager, AFS - Panel Moderator
Courtney has been working at AFS since 2011 and held the Client Service Manager position for 4
years. She has guided many manufacturers through implementations and process improvements.
Courtney has Foodservice experience since 2008 working with a Foodservice broker before joining
the AFS team.
Anisa Sladek, Trade Promotion Manager, Par-Way Tryson - Panelist
Anisa has been working at Par-Way Tryson for 18 years and is currently their Computer
Application Software Manager. As with most smaller companies she wears several hats including
GS1 Administrator, Customer Service Manager, Report Writer and Trade Promotion Manager.
Anisa was recently married on Clearwater Beach in sunny Florida. Par-Way has been an AFS client
for over 10 years.
Esther Mendez, TradePro Analyst, Bridgford - Panelist
Esther has been with Bridgford Foods for eight years and a TradePro Analyst for five years. She
holds the lead position for TradePro in the Dallas office and works with a team of three in Dallas
and three in Anaheim. Esther currently lives in Grand Prairie, TX. Bridgford has been with AFS
about 6 years.

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Discussion Items
Contract Letters
Benefits of Communicating Programs
Roles and Responsibilities
Getting Started on the Right Foot
Score Cards
Managing & Monitoring Expectations and Performance
Deductions
Managing Invalid Deductions
Reporting
Gaining Insights into Contract Accuracy

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Contract Letters
Benefits of Communicating Programs
• Improve and accelerate claim and deduction settlement
• Ability to customize letters
Panel Discussion
• Process prior to AFS
• Progression into TPM Foodservice
• Benefits of using TPM Foodservice
• Potential for Improvement
Community Input

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Roles and
Responsibilities
Getting Started On the Right Foot
• Responsible Accountable Consult Inform
Panel Discussion
• How did TPM Foodservice workflow differ from
prior workflows?
• Were there unexpected responsibilities that
needed to be defined and assigned?
• Planning for the unexpected: Cross Training!
Community Input

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Score Cards
Managing Sales, Trade and Broker Performance in TPM Foodservice
• “Score Carding” – Track and measure KPI metrics to increase success
in TPM Foodservice
 User Logins
 KPI Initiatives
 Contract Timeliness
 Pend and Deduction balances and aging
Panel Discussion
• What are the current initiatives being tracked?
• Frequency of reporting
• Rewards or Penalties
Community Input
• What types of measurements are you tracking with
your teams?

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Deductions
Collecting on Invalid Deductions
• Rebill Letters
• Engaging Sales and Brokers on Aging Balances
Panel Discussion
• What is your current process and what is the
most successful approach for your organization?
Community Input
• Who uses rebill letters and how have they
helped in the recollections?

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Reporting
Managing Contract Accuracy via Reporting
• TPM Community Reports - Deep Discounts
Identifying contracts set up at fixed price or rate incorrectly
• TPM Community Reports - Overlapping Programs
Identifying multiple contracts for the same customer and product
• G2 - Exposure vs Spend
Identifying contract performance, liability and commitments
Panel Discussion
• Which reports do you use regularly?
• Who monitors the reports?
• How often do you review them?
Community Input
• What kind of reports do you pull and measure?

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THANK YOU!
Q & A
Next Session: TOPGOLF ACTIVITY – Transportation 6:15 pm