Intelligent Enterprise and SAP Business One

PUBLIC
Edward Andres II
Solutions Consultant
The Intelligent Enterprise
and SAP Business One

2PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP’s Vision – Deliver the Intelligent Enterprise to Customers
The Intelligent Enterprise is more than just automated business processes.
It’s a vision — how SAP sees the future of business for customers, the future of work for
customers’ employees, and the future of experience for customers’ customers.

The Experience Economy

An Experience Company
powered by
the Intelligent Enterprise
Digital Core
Customer
Experience
Manufacturing
& Supply Chain
People
Engagement
Network & Spend
Management
Brand
Product
Employee
Customer
Operational
Data
Experience
Data

Customer XM

Customer XM
“Customer Experience is the new value”
“Converting feedbacks to opportunities”
“Granular level of data to understand what delights a customer at
multiple touchpoints”
“Increased interaction with Account
Managers to create value”
“From transactional conversation with customers to strategic
partnership to make them more successful”
“From negative to positive NPS”
“Thing of the past: Bad customer experience”

PUBLIC
SAP bought Qualtrics for $8 billion in 2018

Customer XM

Customer XM
“Tesla has the most loyal customers of any car company with an overall
satisfaction rating of 90%. It wants customers to experience the brand.
Focusing on customer experience has created an army of loyal Tesla
customers.”
“Experience is as important (or more) than product. In order to continually
grow, companies need to focus on delivering amazing long-term
experiences.”
“Customer Experience is the new value.”

The Next Era of Enterprise Computing…
For more than 45 years, SAP has been on a journey
with customers, helping them create value for their
organizations by applying technology to solve some of
their most complex challenges. In each era of
enterprise computing, SAP has evolved their strategy
– and product portfolio – so customers can run better.

The Next Era of Enterprise Computing will be Defined by Intelligent
Technologies
Mainframe
& PCs
1960s–1980s
Industrial
Automation
• Transistors and silicon
revolution
• Large-scale mainframe
computing adoption
• Emergence of PCs
• Plant floor automation
In the 1960s and 1970s, as mainframe
computing gained popularity, SAP enabled
their first customers to automate their plant
floor operations with material-requirements
planning software.

Technologies
Mainframe
& PCs
1960s–1980s
Industrial
Automation
revolution
computing adoption
Client Server
& Internet
1990s–2000s
Business Process
Automation
• Widespread PC
adoption
• Broadband and
internet
• ERP and business
• Process technologies
In the 1990s, as companies expanded their
use of the Internet, SAP helped connect
customers’ headquarters with their
subsidiaries through SAP® R/3® software
for enterprise resource planning.

Technologies
Mainframe
& PCs
1960s–1980s
Industrial
Automation
revolution
computing adoption
Client Server
& Internet
1990s–2000s
Business Process
Automation
• Widespread PC
adoption
• Broadband and
internet
Cloud, Mobile
& Big Data
2000s–2010s
Digital
Transformation
• Mobile and
smartphone ubiquity
• Cloud computing
• Social networks
• Big Data
Over the past 10 years, as
cloud computing and Big
Data have become ever more
pervasive, the SAP HANA®
software, along with SAPs
extensive portfolio of cloud
applications, has helped
customers begin their own
digital transformations.

Technologies
Mainframe
& PCs
1960s–1980s
Industrial
Automation
revolution
computing adoption
Client Server
& Internet
1990s–2000s
Business Process
Automation
• Widespread PC
adoption
• Broadband and
internet
Cloud, Mobile
& Big Data
2000s–2010s
Digital
Transformation
• Mobile and
smartphone ubiquity
• Cloud computing
• Social networks
• Big Data
Intelligent
Technologies
2010s–2020s
Intelligent
Enterprise
• Machine learning and
artificial intelligence
• IoT and distributed
networks
• Blockchain
Now, as technologies such as artificial intelligence,
machine learning, the Internet of Things (IoT), advanced
analytics and blockchain become mainstream, SAP has a
new opportunity – to help turn customers’ businesses into
intelligent enterprises, with new capabilities that enable
their workforces to focus on higher-value outcomes.

Technologies
Mainframe
& PCs
1960s–1980s
Industrial
Automation
revolution
computing adoption
Client Server
& Internet
1990s–2000s
Business Process
Automation
• Widespread PC
adoption
• Broadband and
internet
Cloud, Mobile
& Big Data
2000s–2010s
Digital
Transformation
• Mobile and
smartphone ubiquity
• Cloud computing
• Social networks
• Big Data
Intelligent
Technologies
2010s–2020s
Intelligent
Enterprise
• Machine learning and
artificial intelligence
• IoT and distributed
networks
• Blockchain

Technologies
Blockchain
-distributed ledger
Conversational AI
-chatbots
IoT
-interdevice
Machine Learning
-algorithms, pattern-detection
More secure
More transparent
Metrics-based at granular level of
data
Customer-centric
Real-time data
Value-adding while reducing
costs
Faster turnaround time

Technologies

Future Business Challenges will be Radically Different
How do you fund – and implement – innovation for tomorrow
while still running today’s business?
How can you derive more actionable insights from enterprise data
to help your business partners react faster to new opportunities?
How can you use your data to create an engaging employee
experience for all employees?
How do you better understand what consumers really want – and
how do you deliver the best experience for them?

How do you fund – and implement – innovation for tomorrow
while still running today’s business?
How can you derive more actionable insights from enterprise data
to help your business partners react faster to new opportunities?
How can you use your data to create an engaging employee
experience for Millennials, and for all employees?
How do you better understand what consumers really want – and
how do you deliver the best experience for them?
The Heart of the Intelligent Enterprise
To address these challenges, businesses need to make
sense of a growing volume of data, create a step change
in productivity, and innovate with relentless clock-speed.
In other words, they need to accelerate value creation.
This is the heart of the Intelligent Enterprise.

To help businesses become Intelligent Enterprises and achieve breakthrough outcomes,
SAP provides three essential components:
The Intelligent Enterprise
Intelligent Suite
Will offer unparalleled,
breakthrough business
value.
Digital Platform
Will enable data-driven
intelligence and rapid
innovation.
Intelligent Technologies
Will embed intelligence in
applications and facilitate
new co-innovations.

Customer
Experience
Manufacturing
& Supply Chain
People
Engagement
Network & Spend
ManagementIntelligent
Suite
Data Management: SAP HANA - Integration Framework 2.0 - Semantic Layer - App Framework for HANA
BlockchainMachine Learning Data IntelligenceBig Data
Integrated
Suite
Intelligent
Technologies
Digital
Platform
Cloud: Service Layer - SAP API Hub - SAP Cloud Platform - Analytics Services - Analytical Portal
IntegratedSuite
DigitalCore
SAPBusinessOne,
versionforSAPHANA
Internet of ThingsAnalytics
Sales & Service
Master Data, Properties Mgt. & Price Mgt.
Blanket Agreements
Quotations
Opportunity Mgt.
Service Contracts, Equipment Cards & Knowledge Database
Campaign Mgt.
Activities + Calendar
Pervasive Analytics
Fiori-Style Cockpit
Customer 360°
Enterprise Search
Sales Recommendation
Delivery Schedule Mgt.
SAP Analytics Cloud
SAP Business One Mobile App
SAP Business One Service App
SAP Business One Sales App
Integration Framework Scenarios
Intercompany Integration Solution
SAP Customer Checkout
Partner Solutions
Digital Core
Deliver best-in-class customer experience by
anticipating and proactively responding to end-
customer needs in real-time and to your entire
business network.
Run a digital supply chain for customer-centric
manufacturing. Leverage predictive processes,
smart automation, and have visibility across your
network.
Improve connectivity and engagement across your
workforce. Provide personal and role-based
employee experiences.
Streamline and gain greater visibility and control
over costs. Improve financial operations, supplier
collaboration, and contract mgt. within your
business network.
Project & Resources
Project Stages & Sub Projects
Human Resources Data
Time Sheet Entry
Resource Capacity Planning
Workflow Designer + Approvals
Business Process Checklist
Pervasive Analytics + Fiori-Style Cockpit
Enterprise Search
Live Collaboration (Chat)
SAP Analytics Cloud
Partner Solutions
Accounting & Financials
Budget Mgt.
Cost Accounting
Currencies & Exchange Rates
Dunning
Fixed Assets
Payment Mgt.
Multi-Branch
Workflow Designer + Approvals
Enterprise Search
Cash Flow Forecast
SAP Analytics Cloud
Partner Solutions
Purchasing & Operations
Purchase Request + Web-Enabled RFQ
Opportunity Mgt., Blanket Agreements + Price Mgt.
Production, Resources & MRP (incl. Forecast)
Inventory & Distribution
Master Data + Multiple Measurements
Serial- and Batch Number Mgt.
Pick and Pack
Enterprise Search
Advanced Available to Promise (ATP)
Delivery Schedule Mgt.
Intelligent Forecast
SAP Analytics Cloud
Partner Solutions
Connect and Streamline all Your Key Processes
From procurement and sales to inventory, finance, and reporting – and transform your growing business.

Component – Intelligent Suite
SAP provides intelligent, integrated applications that enable customers to automate their day-
to-day business processes and better interact with their customers, suppliers, and employees.
These applications will be industry specific, global, and applicable to both:
Large enterprises and small and midsize enterprises.

Intelligent Suite Digital Core
Intelligent Digital Core
Sales &
Service
Purchasing
& Operations
Inventory &
Distribution
Production
& MRP
Project & Resource
Management
Accounting
& Financials
Management
& Administration
SAP is providing an intelligent integrated ERP, covering end-to-end processes, combined with
market leading technology which provides the ideal framework for your business.

Component – Digital Platform
With SAP Cloud Platform SAP will facilitate the collection, connection and orchestration of
data, as well as the integration and extension of processes within the intelligent suite.
SAP Cloud Platform
SAP API HubSAP HANA
Integration Framework 2.0
Semantic Layer Service Layer

Component – Intelligent Business System
Enable customers to leverage their data to detect patterns, predict outcomes, and suggest
actions.
Intelligent Systems
AI / ML | IoT | Analytics | Blockchain
Design Thinking
Business Model Innovation
SAP Leonardo

Intelligent Business System

Intelligent Business System
“Data to Insights via Machine Learning”
“Insights to transform your business”
“Pattern recognition in texts, images & videos
to predict outcomes”
“Seamlessly integrated to every facets of the organization”
“Revolutionary partnership between people and technology”

The Intelligent Enterprise Framework
THE INTELLIGENT ENTERPRISE
3 KEY COMPONENTS:
1 Integrated Suite
3 Digital Platform
2 Intelligent Systems
AI/ML | IoT | Analytics
Integrated
Suite
Customer
Experience
Manufacturing
& Supply Chain
Digital Core
People
Engagement
Network & Spend
Management
Intelligent Systems
Digital
Platform
Data
Management
Cloud
Platform

The Intelligent Enterprise will Enable a Set of Next Practices
CAPABILITIES
Agility
Adapt business processes in response to
changing market conditions, in real time
Visibility
Tap into siloed or external data and
recognize previously unseen patterns
Focus
Simulate the impact of critical
decisions and allocate scarce
resources
Deliver best-in-class
customer experience
By anticipating and proactively responding
to end-customer needs
Do more with less and
empower employees
Through process automation and enable people
to do more meaningful work
Invent new business models and
revenue streams
By monetizing data-driven capabilities and
applying core competencies in new ways
OUTCOMES

SAP’s Vision
Deliver the Intelligent Enterprise to Customers
AGS’ Vision
Your trusted partner in this journey

Edward L. Andres II
Solutions Consultant - SAP Business One
Thank you.

© 2019 SAP SE or an SAP affiliate company. All rights reserved.
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SAP SE or an SAP affiliate company.
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