2. 2
• President, AIIM
• Technology and
Association evangelist
• Author:
– 8 Things You Need to
Know series
– Information Chaos vs.
Information Opportunity
– OccupyIT: A Technology
Manifesto
– Content Management 2020
– Digital Landfill blog
• @jmancini77
3. AIIM mission: Improve organizational performance by
empowering a community of leaders committed to
information-driven innovation.
4. There have been five main eras in managing the
people/process/information intersection.
Paper
Micro-
graphics
ERP
DM and
Workflow
ECM
5. PaperPaper
Pre 1960s
Centuries of
best practice
Documents
at core
Archive
focused
MicrographicsMicrographics
1960s & 70s
Small # of
vendors;
paper proxy
Single HW
technology
Defined user
universe
ERPERP
1980s
Documents
still often
paper
Sale to C-
Suite
Expensive
and complex
DM & WorkflowDM & Workflow
1990s
PCS, LANs,
and
Documents
Mission
critical
processes
Document
specialists
ECMECM
2000s
Suites and
acquisitions
“Enterprise”
layer
SharePoint
emergence
6. We are now beginning the transition to a
sixth era in managing people, processes,
and information caused by 3 disrupters.
Paper
Micro-
graphics
ERP
DM and
Work-
flow
ECM ???
7. CONSUMERIZATION is transforming what users
expect from applications and how we deliver them.
We are now in the era of user-centric IT.
8. CLOUD AND MOBILE are creating an expectation of
anywhere, anytime access and transforming how we
engage with customers and employees.
9. THE INTERNET OF THINGS is generating massive
amounts of new data and information, creating
enormous new challenges and opportunities.
10. Mancini’s Law…
Organizations are systems of
information networks. They only
operate effectively when there are clear
and predictable information flows within
and between these networks.
50% annual growth in the volume of
digital information means that these
networks – and especially the points of
connection between them – will become
increasingly unstable.
Without intervention, the resulting
#infochaos will threaten the viability of
the entire system.
Traffic jam, Sao Paolo, Brazil, 2009
20. Which of the following best describes your
office or typical offices in your organization?
Contracts, orders, booking forms,
etc., are signed on paper 22%
Faxes and PDF invoices are printed
out before processing 11%
Most of our important stuff is
referenced and filed as paper 22%
Our MFPs are used more for copying
than scanning 6%
Piled high with paper and paper
processes 11%
We regularly scan documents, but
mostly for archive 28%
Would you say that the consumption of
paper and/or number of photocopies in your
organisation is?
Decreasing rapidly 6%
Decreasing somewhat 39%
Increasing rapidly 6%
Increasing somewhat 17%
Stable 33%
In general, would you say that the amount
of paper flowing through your business
processes is increasing or decreasing?
Decreasing rapidly 6%
Decreasing somewhat 44%
Increasing rapidly 6%
Increasing somewhat 22%
Stable 22%
How would you describe progress towards
eliminating paper from your business
processes?
They mostly work OK with paper, so
we leave them that way 6%
We actively look at every process
with a view to driving out paper 11%
We have a number of paper‐free
processes and will do more 22%
We have evaluated removing paper
from some of our processes 28%
We have one or two of the most
obvious processes paper‐free 33%
27. 3 – Think globally, act locally.
• Implement quick wins where electronic copies are being
habitually printed as part of the workflow – for reference, for
review, for signatures, or for file copies. If you have no
existing paper‐free processes, pick one to trial – AP perhaps
– but be careful not to produce a single‐point system with
limited expansion.
28. 4 ‐ Don’t try to do it yourself – or at
least get some help.
• If you are unsure of
your expertise, get a
team member trained,
or if you need some
external input, consult
a document process
outsourcer and tap
into their experience in
your industry.
29. 5 ‐ Be specific about your content strategy.
• Organizations at large
scale will never rip
out old systems and
consolidate on a
single one. Small
organizations –
especially those in
green field
environments – DO
have an opportunity
to standardize.
Neither strategy is
good or bad, but you
do need to pick one.
31. Where should knowledge workers put their
“stuff” so that it is…
Secure, shareable, and searchable so the
ORGANIZATION can accomplish its goals
and…
Works the way they work and is useful to
THEM in getting THEIR job done.