Lonneke Dikmans, Oracle Fusion Middleware consists of a number of tools and components. Usually these are explained in terms of technical features or business value. In this session we look at the stack from a different perspective: the end user. It will explore the functionality that the different components offer and how this manifests itself in customer experience and to the end user in your organization.

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Leveraging Oracle Fusion Middleware
for UX
Lonneke Dikmans
Maart 2014| Nieuwegein

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Introduction
Agenda
● Oracle Fusion Middleware
● Creating a great UX
● Monitoring
● Conclusion
About me
● Consultant and Managing partner at Vennster
● Specializing in SOA and BPM
● Oracle Ace Director
● Roots in UX (cognitive science)

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Oracle Fusion Middleware

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Oracle Fusion Middleware | User engagement
Three pillars
● WebCenter sites
● WebCenter portal
● WebCenter content

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Oracle Fusion Middleware

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Oracle Fusion Middleware | BPM
Task oriented or Case Oriented
● Context is known, no need to look for item

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Oracle Fusion Middleware | BPM
Contextual information
● Milestones, activity guides, case data

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Oracle Fusion Middleware

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Oracle Fusion Middleware | SOA
Integration
● No need to copy – paste between systems
● Foundation for Multi-channel approach
● Reuse of functionality in different contexts

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Agenda
● Oracle Fusion Middleware
● Creating a great UX
● Monitoring
● Conclusion

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Creating a great UI | Tools
Discover & Design
● UX Direct (templates for personas, user profiles)
● Elicit requirements by using the out of the box UIs, wireframes
Build
● Your own GUI using APIs or Customize out of the box GUIs
● Using patterns (UX direct)
● Decide on personalization and customization (handle with care)

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Creating a great UI | Tools
Test your experience
● Usability testing
● Use SCA testing framework to mock responses
● Load testing
Improve
● Agile development methods really help
● Learning by doing

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Agenda
● Oracle Fusion Middleware
● Creating a great UX
● Monitoring
● Conclusion

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Oracle Fusion Middleware

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Monitoring | Levels
Needed on all levels
● User engagement
● Business Process management
● Service integration
● Database performance
● Security

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Monitoring | Users
Needed By different users
● Administrators (availability, backup and recovery)
● End user (customer, employee)
● Manager (operational, tactical, strategic)
● Support (incident tracking, trouble shooting, performance)

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Monitoring | Tools
Who
What
Level
Manager
Real
user
experience
insight
(dashboard)
User
engagement
Manager
Business
ac:vity
monitoring
(dashboard)
BPM
(opera:onal)
Manager
BI
Publisher
(reports)
BI
Administrator
Enterprise
manager
All
Support
Enterprise
manager
including
RUEI
All
User
Ac:vity
guides,
process
tracking
BPM

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Agenda
● Oracle Fusion Middleware
● Creating a great UX
● Monitoring
● Conclusion

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Conclusion
Tooling is available
● UX tooling -> vendor agnostic
● UX Direct -> templates, links, methodology pointers
● Oracle Fusion Middleware -> Enterprise grade applications
You still need to design it
● Generating UI is ok for demos and prototyping
● Designing the UI saves money and reputations in the not-so-long
run

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Leveraging Oracle Fusion Middleware
for UX
Lonneke Dikmans
Maart 2014| Nieuwegein