1Call's theater presentation from the HIMSS Conference held in Atlanta, GA March 1-5, 2010. 1Call is the leader in developing Call Center, Attendant Console, On-Call Scheduling and Notification Systems for Hospitals and Healthcare organizations. For additional information visit http://www.1call.com

1. “Your Gateway to Communication”

3. More than 150 Healthcare Organizations

5. More than 30 years of developing communications applications

6. Over 400 Infinity systems installed in Answering Services

7. Over 150 Infinity systems installed Healthcare Facilities

10. Integration to Medical Records

11. Reduce Errors

12. Increase Productivity

13. Streamline Processes

15. Streamline Patient Care

16. Remote Monitoring and Communication

18. 1Call Applications Call Center and ACD Solutions EMR Integration (HL7) Speech Recognition Appointment Reminders Emergency and Non-Emergency Notifications and Alerts OnCall and Resource Scheduling Physician Referral Class Registration Soft Telephone Switchboard Operator/Agent HL7 Integration

19. Call Center and ACD Solutions Whether you have one switchboard operator or a large call center with many attendants, 1Call products will streamline your hospital call center's communications, improve your overall performance, and reduce your costs… All while keeping your operators' console screens clean and easy to use. 1Call is known for innovative and trusted products, and commitment to our customer's satisfaction.

20. Speech Recognition The 1Call “Just Say It” speech recognition modules simplifies and speeds phone calls, allowing callers to speak their requests instead of talking to an operator or pressing touch tones. The user-friendly and efficient “Just Say It” technology automates calls, making it possible to increase your call volume without increasing your staff! Don’t Dial 0… “Just Say It” Don’t Dial 0… “Just Say It”

21. Appointment Reminders Now you can be “pro” active to help your patients remember appointments, and eliminate “no shows” with 1Call’s Pro Show Appointment Reminder! Pro Show saves time, saves money, and increases staff productivity by making sure patients are aware of upcoming appointments!

23. Reminders by Phone Call, e-mail, SMS text messaging, Fax

24. Revert to Operator for Rescheduling.

26. Appointment Reminders

27. HL7 and Data Generated

28. Devices and Alarms

29. Weather

31. Physician Referral Quickly match patients with the physician that most closely meets their needs with the Infinity IS Physician Referral module! By searching on specific criteria, such as postal code, physician specialty, gender preference, and type of insurance, operators can quickly find the closest matching physician.

33. Scheduling

34. Admissions/Preregistration

35. Patient Information

36. Patient transport

37. Class Registration

38. Help Desk

40. Code Calls

41. On-Call Scheduling

42. Paging

43. Nurse Triage

44. Physician Referral

45. Physician-to-Physician Referral

46. Physician Answering Service…and many more!

47. Soft Agent

48. HL7 Instantly communicating HL7 data and action alerts to the personnel that need it! Synergy HL7 provides advanced , automated notification technology to speed dispatch jobs, reduce errors, and optimize workflows throughout your organization!

49. OnTeam Staff Scheduling

50. OnTeam Staff Scheduling

51. Search and SIP phone

52. Testimonial for eCreator Loma Linda University Healthcare’s Access Center & eCreator “After a long and sometimes arduous search, our company chose eCreator as a replacement to a legacy system. We chose eCreator for its’ flexibility to fit our various lines of business, which include appointment scheduling, class and event registration, Physician referral, and consumer response calls. Using the tools provided with eCreator’s base palette, we have been able to completely redesign our call flows. eCreator significantly reduced both call handling time (by an average of a minute in some areas!) and agent errors. Wrap time has been reduced as well, with tracking elements built into the script, rather than requiring multiple entries at call close. The eCreator Physician Referral application is being used for two service lines, Dr2Dr and Physician Referral. The many options for look up assist our agents in connecting our callers with whatever type of physician they may need. The built in email dispatch has given us instantaneous dispersal of physician information, rather than having to wait on standard mail service. Amtelco’s eCreator technical support group has been great as we continue to hone our scripts and adjust to fill our client’s evolving needs.” Michael Yaitanes, Senior Manager Access Center Loma Linda University Health Care

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