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Technology and Innovation
Management:
S4
Technological Process
Raj C Thiagarajan, PhD
To
SIBM SIII MBA Students




                         ATOA Scientific Technologies
                         Engineering Simulation For Innovation
Process of Technological Change
• Technology Push

• Market Pull

• Technology Trend Forecasting

• Dynamics of Technological Innovation

• Dynamics of Market Diffusion




     ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   2
Technology Push




   ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   3
Technology Push
• Technology driven product development

• Technologies are developed first and then clients

• The technology competency of firm leveraged for market
  exploitation.

• Solution in search of a problem

• Risk: Not finding the market, Large Capital


      ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   4
Synthetic Dye:1856
• 1853: Willam Perkin
• Technology state: Atomic Theory, Elements
• Hypothesis of Quinine for malaria treatment
• Discovered : Aniline from coal tar +
  potassium dichromate = Synthetic purple
  dye
• At that time mostly natural dye was used.
  The textile industry was slow to adpat.
• The penetration of synthetic dye marked
  the beginning of the synthetic dye industry,
  which was the first modern chemical
  industry.
• Structural Color…
      ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   5
Technology push Examples
•   Synthetic dye
•   Penicillin
•   Nylon
•   Teflon
•   Post-it
•   Magnetic Tapes
•   Walkman
•   Botox
•   IPad




       ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   6
Market Pull




   ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   7
Market Pull
• Market Research Driven product development

• Market potential is sought first before technology
  development.

• Client requirements are captured first and then product

• Problem in need of a Solution

• Risk: loosing out on a downturn, Competition


      ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   8
Market Pull: Refrigeration
• Preservation of food was one of the first
  problem
• Traditional: drying, salting, acid pickling…
• Lower the temperature to slow the bacteria
  growth
• 1748 Vapor compression refrigerator, diethyl
  ether
• Need: Safe non toxic nonflammable Refrigerant
• 1930 Thomas Midgley Jr invented Freon
• Dominated the Refrigeration industry
• Now non CFC, Superinsulation

     ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   9
Market Pull
•   Freon
•   Vulcanized rubber
•   Celluloid
•   Aspirin
•   Incandescent lamp
•   Chlorination of water
•   Kevlar
•   Automobile
•   Ecommerce
•   Itunes


       ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   10
Push vs Pull
                                                                          Find Market
Pull:
• Market pull                                               Synthetic Dye, 1856




                                          High
                                                              Penicillin, 1928
• What is needed?                                              Teflon, 1978
• Practicality                                                 Post-It, 1978




                                                                                                                   Find Technology
                                          Technology Push
• Looking for Technology
                                                                                   Vulcanized Rubber
                                                                                          1839
Push                                                                                  Freon, 1928
• Technology push                                                                   Sulfa Drug, 1930
                                                                                      Taxol, 1964
• What is possible                                                                    Kevlar, 1970
• Curiosity
                                          Low




• Looking for market                                        Low               Market Pull                   High

     ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management          11
Successful management
• Successful value creation

• Managing invention for the
  market successes
• Market driven Technology
  development

• Technology management is
  to develop the most efficient
  design solution to fulfill a
  market need


      ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   12
Step by Step Process
                                                                      Cus                     Input from
                         Input                                 Customer                          Tech
                         from                                 Requirement's                  Assessment
                    Market Research

                                                                                    Tech
                                         Market                                  Competency
                                          Need

• Push pull                                                     Need and
                                                              Competency
  management
                                                               correlation
  process

                                                           Prioritization of
                                                           market need and
                                                             Technology
                                                              capability


                                                     Product Development and
                                                        commercialization
     ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   13
Technology Evolution
• Penetration of
  Technological
  devices into
  American
  Consumers

• Pattern
• Rate




     ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   14
Technology Evolution
• Business vs Technology cycle
• Technological change
   – Random and spontaneous process
   – Systematic and planned process
• Dynamics of Technological change
   – S-curve
   – Technology Progression
   – Levels of Technology development
   – Technology change agents
   – Evolutionary characteristics
   – Uncertainty and insularity

     ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   15
Technology Evolution
• Stable performance                                                                        Maturity
                                                                                                             Decline
  Characteristics
                                                                               Slow
                                                                               Growth




                                    Characteristics
• S-curve of evolution
                                                                  Rapid
                                                                  Growth


• 4 stages
                                                      Emergence

• Product Evolution
   – Exploration or discovery or                                               Time
     invention or concept                               Stage 1      Stage 2      Stage 3       Stage 4

   – Development stage
   – Commercialization
   – Monitor and control

      ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management       16
Technology Progression
                                                                                                       Tech2
• Learning or                                                  Technical Limit
  adaptation process
                                                                                                     Tech1




                                   Characteristics
• Limited by
  Technology or
  market.

• Obsolete
• Insularity                                                             Time
                                                     Stage 1   Stage 2      Stage 3        Stage 4
• Progression



     ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management      17
Fields of Innovation
Technological innovation
                                                                               Product
• Product                                                                    Innovation

• Process

Non Technological innovation                             Process              Strategic
                                                                                                    Organizati
                                                                                                      onal
                                                       Innovation            Innovation
• Organizational                                                                                   Innovation


• Market
• Strategic
                                                                               Market
                                                                             Innovation


                                                                                                                 18




     ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management
Type of innovation outputs




                                               Orgn. Knowledge Requirement
• Incremental
   – Minor change
                                                                                                                     Revolutionary
   – Aligned                                                                                          Evolutionary

• Modular                                                                                  Modular

   – Significant change
                                                                             Incremental
• Evolutionary
   – Novel change
                                                                                                     Technological Change
• Revolutionary
   – Breakthrough change
   – New to the Orgn.


     ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management                            19
Technology Diffusion
• Diffusion of technology is the process by which
  technology is communicated among and adopted by
  the members of a social system.

• Elements
   – Technology, innovation, product
   – Propagation Channel
   – Time
   – Social System




     ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   20
Dynamics of diffusion
• S-curve of Diffusion                                                                        Saturated
                                                                                              Adoption
                                                                                                            Cumulative
                                                                                                              Adoption


• 4 stages



                                    No of Customer
                                                                                     Slow
                                                                                   Adoption                  Declining
                                                                                                             Market
                                                                   Accelerated

• Mechanism of                                                     Adoption


  diffusion
                                                       Few Early
• Technology                                           Adaption
                                                                                                            Frequency
                                                                                                            of Adoption
  substitution
                                                                                 Time
• Tipping point                                      Stage 1           Stage 2      Stage 3       Stage 4




      ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management          21
Social System: Adaptors
INNOVATORS:
• venturesome and educated, take risks,
   They appreciate technology
EARLY ADOPTERS
• Social leaders, popular and educated.
   Visionary new technology adopters
                                                                                                                  Late
EARLY MAJORITY




                                                               %of Customer
                                                                                                      Early      majority
                                                                                                      majority   (34%)
• evolutionary changes, prime movers of                                                               (34%)
   rapid growth.                                                                            Early
                                                                                           Adopters                         Laggards
LATE MAJORITY                                                                              (13.5%)                          (16%)
• Skeptical and traditional , price sensitive
   and total solution.
                                                                              Innovators
LAGGARDS                                                                          (2.5%)
• Technology skeptics, maintain the status
   quo.
                                                                                                      Time

        ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management                      22
Five Stages of Adoption model
Awareness
                                                                            1 Awareness
    • Exposed but lack information                                          •How
                                                                            •Knowledge

Attitude
                                                                              2 Attitude
      • Seeks information and makes an opinion                                •Favorable
                                                                              •Unfavorable

Decision
                                                                                 3 Decision
      • Weighs the benefits or drawbacks                                         •Adopt
      • Critical stage: Decides to adopt or reject                               •Reject


                                                                                  4 Implementation
Implementation                                                                    •Put to use
      • Deployment                                                                •Purchase

      • Evaluates the usefulness
                                                                                     5 Confirm
Confirm                                                                              •Reinforcement
      • Final decision to continue to use or reject.                                 •Rejection




         ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management
Adoption model
1 Awareness        2 Attitude            3 Decision             4 Implementation              5.Confirm
•How               •Favorable            •Adopt                 •Put to use                   •Reinforcement
•Knowledge         •Unfavorable          •Reject                •Purchase                     •Rejection




• Technology
  and market
  diffusion




                                  Market penetration                               Technology development



              ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management
Diffusion of innovation model




              From: Rogers, E.M. (1995). Diffusion of innovations (4th edition). The Free Press. New York.
   ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   25
Innovation diffusion Trends
• Communication
  Technologies
  adoption in USA



                                             Subscribers per 100 persons
                                     60
• Mobile subscription                50                              Urban subscribers
  adoption in India                  40
                                     30
                                     20
                                     10                                              Rural subscribers
                                       0
                                             1998   1999   2000   2001   2002    2003    2004    2005    2006 2007*
                                                                   Source: Telecommunications Regulatory Authority of India

     ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management               26
Trend Prediction
• Future Forecasting



• Short term                      Historical                  Forecasting                   Growth
                                    Data                        Model                      Prediction




• Long-term                       Historical                  Forecasting                    Growth
                                    Data                        Model                       Prediction


                                                              Future data
                                                              Correlation

     ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management
Predictive models
• The Technology
  evolution and
  innovation diffusion
  follows a S-curve trend.

• Predictive Models: Bass,
  Compertz, Fisher –Pry…

                                                               where
• General form f(e –g(t))                                      F(t) is the cumulative fraction of adopters
                                                               f(t) is the rate of diffusion at time t
                                                               p is the innovation factor
                                                               q is the imitation factor



      ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   28
Push Pull + S Curve
• Market
  driven                            Barrier
                          Technology Market

• Industrial
  Research
  Driven                            Barrier
                          Technology Market

• Basic
  Research                                                       Overcome the Technology and
  driven                                                         market roadblocks for
                                    Barrier                      breakthroughs
                           Technology Market


      ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   29

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Tech innovation s4_push_pull

  • 1. Technology and Innovation Management: S4 Technological Process Raj C Thiagarajan, PhD To SIBM SIII MBA Students ATOA Scientific Technologies Engineering Simulation For Innovation
  • 2. Process of Technological Change • Technology Push • Market Pull • Technology Trend Forecasting • Dynamics of Technological Innovation • Dynamics of Market Diffusion ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 2
  • 3. Technology Push ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 3
  • 4. Technology Push • Technology driven product development • Technologies are developed first and then clients • The technology competency of firm leveraged for market exploitation. • Solution in search of a problem • Risk: Not finding the market, Large Capital ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 4
  • 5. Synthetic Dye:1856 • 1853: Willam Perkin • Technology state: Atomic Theory, Elements • Hypothesis of Quinine for malaria treatment • Discovered : Aniline from coal tar + potassium dichromate = Synthetic purple dye • At that time mostly natural dye was used. The textile industry was slow to adpat. • The penetration of synthetic dye marked the beginning of the synthetic dye industry, which was the first modern chemical industry. • Structural Color… ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 5
  • 6. Technology push Examples • Synthetic dye • Penicillin • Nylon • Teflon • Post-it • Magnetic Tapes • Walkman • Botox • IPad ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 6
  • 7. Market Pull ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 7
  • 8. Market Pull • Market Research Driven product development • Market potential is sought first before technology development. • Client requirements are captured first and then product • Problem in need of a Solution • Risk: loosing out on a downturn, Competition ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 8
  • 9. Market Pull: Refrigeration • Preservation of food was one of the first problem • Traditional: drying, salting, acid pickling… • Lower the temperature to slow the bacteria growth • 1748 Vapor compression refrigerator, diethyl ether • Need: Safe non toxic nonflammable Refrigerant • 1930 Thomas Midgley Jr invented Freon • Dominated the Refrigeration industry • Now non CFC, Superinsulation ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 9
  • 10. Market Pull • Freon • Vulcanized rubber • Celluloid • Aspirin • Incandescent lamp • Chlorination of water • Kevlar • Automobile • Ecommerce • Itunes ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 10
  • 11. Push vs Pull Find Market Pull: • Market pull Synthetic Dye, 1856 High Penicillin, 1928 • What is needed? Teflon, 1978 • Practicality Post-It, 1978 Find Technology Technology Push • Looking for Technology Vulcanized Rubber 1839 Push Freon, 1928 • Technology push Sulfa Drug, 1930 Taxol, 1964 • What is possible Kevlar, 1970 • Curiosity Low • Looking for market Low Market Pull High ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 11
  • 12. Successful management • Successful value creation • Managing invention for the market successes • Market driven Technology development • Technology management is to develop the most efficient design solution to fulfill a market need ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 12
  • 13. Step by Step Process Cus Input from Input Customer Tech from Requirement's Assessment Market Research Tech Market Competency Need • Push pull Need and Competency management correlation process Prioritization of market need and Technology capability Product Development and commercialization ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 13
  • 14. Technology Evolution • Penetration of Technological devices into American Consumers • Pattern • Rate ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 14
  • 15. Technology Evolution • Business vs Technology cycle • Technological change – Random and spontaneous process – Systematic and planned process • Dynamics of Technological change – S-curve – Technology Progression – Levels of Technology development – Technology change agents – Evolutionary characteristics – Uncertainty and insularity ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 15
  • 16. Technology Evolution • Stable performance Maturity Decline Characteristics Slow Growth Characteristics • S-curve of evolution Rapid Growth • 4 stages Emergence • Product Evolution – Exploration or discovery or Time invention or concept Stage 1 Stage 2 Stage 3 Stage 4 – Development stage – Commercialization – Monitor and control ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 16
  • 17. Technology Progression Tech2 • Learning or Technical Limit adaptation process Tech1 Characteristics • Limited by Technology or market. • Obsolete • Insularity Time Stage 1 Stage 2 Stage 3 Stage 4 • Progression ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 17
  • 18. Fields of Innovation Technological innovation Product • Product Innovation • Process Non Technological innovation Process Strategic Organizati onal Innovation Innovation • Organizational Innovation • Market • Strategic Market Innovation 18 ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management
  • 19. Type of innovation outputs Orgn. Knowledge Requirement • Incremental – Minor change Revolutionary – Aligned Evolutionary • Modular Modular – Significant change Incremental • Evolutionary – Novel change Technological Change • Revolutionary – Breakthrough change – New to the Orgn. ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 19
  • 20. Technology Diffusion • Diffusion of technology is the process by which technology is communicated among and adopted by the members of a social system. • Elements – Technology, innovation, product – Propagation Channel – Time – Social System ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 20
  • 21. Dynamics of diffusion • S-curve of Diffusion Saturated Adoption Cumulative Adoption • 4 stages No of Customer Slow Adoption Declining Market Accelerated • Mechanism of Adoption diffusion Few Early • Technology Adaption Frequency of Adoption substitution Time • Tipping point Stage 1 Stage 2 Stage 3 Stage 4 ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 21
  • 22. Social System: Adaptors INNOVATORS: • venturesome and educated, take risks, They appreciate technology EARLY ADOPTERS • Social leaders, popular and educated. Visionary new technology adopters Late EARLY MAJORITY %of Customer Early majority majority (34%) • evolutionary changes, prime movers of (34%) rapid growth. Early Adopters Laggards LATE MAJORITY (13.5%) (16%) • Skeptical and traditional , price sensitive and total solution. Innovators LAGGARDS (2.5%) • Technology skeptics, maintain the status quo. Time ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 22
  • 23. Five Stages of Adoption model Awareness 1 Awareness • Exposed but lack information •How •Knowledge Attitude 2 Attitude • Seeks information and makes an opinion •Favorable •Unfavorable Decision 3 Decision • Weighs the benefits or drawbacks •Adopt • Critical stage: Decides to adopt or reject •Reject 4 Implementation Implementation •Put to use • Deployment •Purchase • Evaluates the usefulness 5 Confirm Confirm •Reinforcement • Final decision to continue to use or reject. •Rejection ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management
  • 24. Adoption model 1 Awareness 2 Attitude 3 Decision 4 Implementation 5.Confirm •How •Favorable •Adopt •Put to use •Reinforcement •Knowledge •Unfavorable •Reject •Purchase •Rejection • Technology and market diffusion Market penetration Technology development ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management
  • 25. Diffusion of innovation model From: Rogers, E.M. (1995). Diffusion of innovations (4th edition). The Free Press. New York. ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 25
  • 26. Innovation diffusion Trends • Communication Technologies adoption in USA Subscribers per 100 persons 60 • Mobile subscription 50 Urban subscribers adoption in India 40 30 20 10 Rural subscribers 0 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007* Source: Telecommunications Regulatory Authority of India ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 26
  • 27. Trend Prediction • Future Forecasting • Short term Historical Forecasting Growth Data Model Prediction • Long-term Historical Forecasting Growth Data Model Prediction Future data Correlation ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management
  • 28. Predictive models • The Technology evolution and innovation diffusion follows a S-curve trend. • Predictive Models: Bass, Compertz, Fisher –Pry… where • General form f(e –g(t)) F(t) is the cumulative fraction of adopters f(t) is the rate of diffusion at time t p is the innovation factor q is the imitation factor ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 28
  • 29. Push Pull + S Curve • Market driven Barrier Technology Market • Industrial Research Driven Barrier Technology Market • Basic Research Overcome the Technology and driven market roadblocks for Barrier breakthroughs Technology Market ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 29