Presentation on the Case Study on Three different companies regarding business intelligence

1. Delivering Values Through Business Intelligence
eCourier, Cablecom, Bryan Cave

2. eCOURIER
Industry Logistics
Founded 2003
Founders Tom Allason, Jay
Bregman
Headquarters London UK

3. London based company which provides same day courier services;
around 2000 packages in London daily.
Main focus on operational business intelligence for customer
satisfaction.
Over 350 competitors all over London in Logistics sector.
Got 95% of its delivery services booked online.
Adopted ‘SEEWHY’ a software to retain its customers and fulfil their
needs.
Key Points

4. MAJOR HIGHLIGHTS
INITIAL USE OF IT
• Shifting from use of phones to
GPS enabled handhelds
• Eliminating package delivery
guess work
• SEE WHY ???
• Software designed to establish
“normal client booking pattern”
• Software interprets data by
comparing by previous
information entered

5. COMPETITORS
 CitySprint Limited
 Courier Logistics Limited
 Expedite Delivery System LLC
 APC Overnight
 Chase Couriers Limited
 Courier Distribution Systems

6. eCourier’s Edge Over Other Competitors
eCourier
• Embracing new IT Methods
• Requires less staff for handling
Operations
• Customers have exact
knowledge about their couriers
• It has more scope of
improvement
Others
• Still using Traditional methods
• Traditional methods require
more staff
• Customers don’t have exact
knowledge and it involves a lot
of guess work.
• Scope of improvement is less

7. •Large options
available to grab the
entire market .
•Large consumers who
are dependent on
courier services .
• Large number of
options available
to the customers
• Dependence on
Software
• Updating the
Software
• Late /Surly
Couriers
• Latest
technology
• Priority to
customers
needs
S W
OT

8. CABLECOM
Type LLC
Founded 1994
Headquarters Zurich, Switzerland
Director Federico Cesconi
Parent Company Liberty Global
Europe

9. Key Points
Cablecom is a Swiss telecom company.
Uses SPSS statistical software to analyse and interpret data.
SPSS model proved only to be about 70% accurate.

10. BRYAN CAVE
Type LLP
Headquarters St. Louis Missouri,
US
Founded 1875
CEO John Alber

11. Key Points
Basically a global law firm.
Primary focus on delivering the highest customer value.
Handles over 800 lawyers in 15 offices worldwide.
Adopted Business Intelligence tools for replacing the traditional
methods of interpreting the fees.

12. Thankyou
You may ask the questions now?