Customer Management

1.  We would be working on project of
Customer Management & Material
Management for Authorised Service Centre.
 We would be working with MODY TECHNO
SOLUTIONS PVT LTD formally known as
UDHYAM INFOSYS.
 It deals with AMC,SOFTWARE LICENSE.

2.  The existing method used is manual registers
and filling the hardcopy for every transaction.
 Reasons for developing the software:
 Easy access to the data
 monitoring work assigned to engineers
 keeping watch on customer resolution TAT(turn
around time)
Generating reports
Better and easy operation

3.  To develop a desktop application
which aims:
◦ Customer calls, records and their AMC’s
management.
◦ Material management.

4.  FRONTEND CONNECTIVITY:
 ASP.NET
 VISUAL STUDIO 2008/2010
 FRAMEWORK 3.5
 BACKEND CONNECTIVITY:
 MYSQL/ MS SQL

5.  On line ticket number would generated from a software
 Call report should be generated for each engineer
 Various reports to be generated from the system as per
specification of principal.
 Turn around time should be calculated would be working on
project of Customer Management & Material Management for
Authorised Service Centre: for each engineer
 Outstation call distance should be calculated
 Any advances given than total outdoor expense should be
calculated
 Customer grievance form for each customer should be filled
 Customer details should be maintained. Like warranty details,
customer personal details, Email Id etc.
 Material sent to principal company with courier details and
time take for repairing or replacement

6.  Minimum Stock level to be maintained for warranty
replacement.
 Minimum stock level to be maintained for sales of spares
 Track record should be kept if the part is been taken as loan
from stock of sales for closing the customer complaint.
 Unique serial number should be generated when the stock is in
warded.
 If machine is taken in buy back than it should be taken in stock
 Reminders to be generated for those customers whose
warranty is getting over.
 Reminders for customers birthdays and anniversary’s.
 Automatic email reminders and greetings should be sent to
customer.
 Details of stock should be kept of spares given to Engineers.