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Product Management-I
Nasir Hussein
2
Dimensions of a Product
• Core Product
• Tangible Product
• Augmented Product
• Promised Product
3
Core Product:
• what the consumer really wants from the product
• buys bran cereal for family…
…wants healthy family
• it’s not the product itself, it’s what the
product can bring about
4
Tangible Product:
• the product itself
• appearance • quality • functionality
Augmented Product:
• the product plus accompanying services
• service/maintenance
• buying environment
• warranties & return policies
5
Promised Product:
• status the product will bestow
• dependability • trade-in value
• any aspect of the product that helps
bring about the core product
6
Product Classifications
• convenience goods
• shopping goods
• specialty goods
Steps in Managing Products
Criteria for Effective Objectives
• S
• M
• A
• R
• T
Quality as a Product Objective
• Product quality is the overall ability of a
product to satisfy customer expectations
• Dimensions of product quality
– durability
– reliability
– precision
– ease of use
– product safety
– aesthetic pleasure
Product Life Cycle
Marketing Mix During Product Life Cycle
• The PLC explains how features change over
the life of a product
• Marketing strategies must change and evolve
as a product moves through the PLC
MARKETING MIX
• Controllable variables:
– Product
– Price
– Promotion
– Place
How stages of the product life cycle relate to a firm’s
marketing objectives and marketing mix actions
Introduction
• Full-scale launch of new product into marketplace
• Sales are low
• Little competition
• Limited distribution
• High marketing and product costs
• Promotion focused on product awareness and to
stimulate primary demand – “pull strategy”
• Intensive personal selling to retailers and wholesalers –
“push strategy”
Growth
• Sales grow at an increasing rate
• Many competitors enter market
• Large companies may acquire small pioneering
firms
• Promotion emphasizes brand advertising and
comparative ads – “pull strategy”
• Wider distribution – “push strategy”
• Toward end of growth stage, prices fall
• Sales volume creates economies of scale
Maturity
• Sales continue to increase but at a decreasing rate
• Marketplace is approaching saturation
• Typified by annual models of products with an
emphasis on style rather than function
• Product lines are widened or extended
• Marginal competitors drop out
• Heavy promotions - sales promotions “push”
• Prices and profits fall
• Production moves to lower cost locations
Decline
• Signaled by a long-run drop in sales
• Rate of decline is governed by how rapidly
consumer tastes change or how rapidly substitute
products are adopted.
• Falling demand forces many out of market
• Few specialty firms left
Five categories and profiles of product
adopters

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Product management

  • 2. 2 Dimensions of a Product • Core Product • Tangible Product • Augmented Product • Promised Product
  • 3. 3 Core Product: • what the consumer really wants from the product • buys bran cereal for family… …wants healthy family • it’s not the product itself, it’s what the product can bring about
  • 4. 4 Tangible Product: • the product itself • appearance • quality • functionality Augmented Product: • the product plus accompanying services • service/maintenance • buying environment • warranties & return policies
  • 5. 5 Promised Product: • status the product will bestow • dependability • trade-in value • any aspect of the product that helps bring about the core product
  • 6. 6 Product Classifications • convenience goods • shopping goods • specialty goods
  • 7. Steps in Managing Products
  • 8. Criteria for Effective Objectives • S • M • A • R • T
  • 9. Quality as a Product Objective • Product quality is the overall ability of a product to satisfy customer expectations • Dimensions of product quality – durability – reliability – precision – ease of use – product safety – aesthetic pleasure
  • 11. Marketing Mix During Product Life Cycle • The PLC explains how features change over the life of a product • Marketing strategies must change and evolve as a product moves through the PLC
  • 12. MARKETING MIX • Controllable variables: – Product – Price – Promotion – Place
  • 13. How stages of the product life cycle relate to a firm’s marketing objectives and marketing mix actions
  • 14. Introduction • Full-scale launch of new product into marketplace • Sales are low • Little competition • Limited distribution • High marketing and product costs • Promotion focused on product awareness and to stimulate primary demand – “pull strategy” • Intensive personal selling to retailers and wholesalers – “push strategy”
  • 15. Growth • Sales grow at an increasing rate • Many competitors enter market • Large companies may acquire small pioneering firms • Promotion emphasizes brand advertising and comparative ads – “pull strategy” • Wider distribution – “push strategy” • Toward end of growth stage, prices fall • Sales volume creates economies of scale
  • 16. Maturity • Sales continue to increase but at a decreasing rate • Marketplace is approaching saturation • Typified by annual models of products with an emphasis on style rather than function • Product lines are widened or extended • Marginal competitors drop out • Heavy promotions - sales promotions “push” • Prices and profits fall • Production moves to lower cost locations
  • 17. Decline • Signaled by a long-run drop in sales • Rate of decline is governed by how rapidly consumer tastes change or how rapidly substitute products are adopted. • Falling demand forces many out of market • Few specialty firms left
  • 18. Five categories and profiles of product adopters